Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Szott Ford
Holly, MI
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 647 reviews
February 09, 2017
Great Service handling Nicole greeted me with enthusiasm and attentiveness. She listened, engaged my conversation, and kept the process moving. I appreciated her keeping me Nicole greeted me with enthusiasm and attentiveness. She listened, engaged my conversation, and kept the process moving. I appreciated her keeping me informed thoroughly about each step of my service. I had my car in twice for different issues and when the second one popped up, as I waited for a service person to answer, I thought, "I hope Nicole picks up". She was honoring in using eye contact which I appreciated. When she said she'd get back with me, the first time took a bit of time which she may have been waiting on answers, but several times after that, she was very prompt. She let me know what she was waiting on so I felt involved and could make other plans to keep my personal schedule moving. Thanks Nicole. More
by Carol
Employees Worked With
Nicole Wilson
February 02, 2017
I absolutely love Szott Ford in Holly I absolutely love Szott Ford in Holly. Renee Weeks was SO amazing and understanding! Everyone was friendly and they have fun at work! You feel very I absolutely love Szott Ford in Holly. Renee Weeks was SO amazing and understanding! Everyone was friendly and they have fun at work! You feel very welcomed while being there. They over extended themselves in helping me get out of my old Explorer and into a new car. They took all my needs into consideration. I absolutely recommend them to anyone looking for a new, used or leased vehicle. More
by Cutie72884
Employees Worked With
Steve Gabbara, Renee Weeks
February 02, 2017
Renee Weeks and Szott Ford are great! We have been getting awesome for vehicles from Szott Ford and Renée Weeks since 2004. We always have had a great experience and excellent service. We have been getting awesome for vehicles from Szott Ford and Renée Weeks since 2004. We always have had a great experience and excellent service. More
by Suzieqz
Employees Worked With
Renee Weeks
January 16, 2017
Very Disappointed I had been coming to Szott Ford for over a year and half and was very satisfied with how I was treated and the quality of the service. I have been so I had been coming to Szott Ford for over a year and half and was very satisfied with how I was treated and the quality of the service. I have been so satisfied that I have recommend this dealership to my family and friends. To the point that my father in law has asked told other family members that the only reason why I make a further commute, than most, to this dealership is that they treat me so well. Unfortunately, the last time I was there I left very angry and frustrated. I had an underbody cover that had come loose from the last time I had my vehicle serviced and the part was further damaged by the road to the point where I had to remove it to drive safely. Please note that Szott Ford has been doing all the service on my vehicle for over a year now. After noticing the defective part, I took the remains off immediately and scheduled a service appointment to get it replaced, as well as my oil changed. At the time of picking up my vehicle, I was quoted with a $240 replacement cost for "this part and was told sternly that this in no way would be covered under warranty". I told my service rep that I do not believe this was my fault and that it should be covered under warranty because it was improperly reassembled to my vehicle the last time I was there. This sparked and argument of how there is no way this was the dealership's fault and that it was a combination of "customer abuse and Michigan winter". Please note that this part has 4 bolt attachments at the front and rear of the part, as well as 2 clip attachments on the side. If properly assembled it should have no issue of the normal wear/tear of driving, let alone the time between oil changes. To avoid any more confrontation, I told the service rep that I was going to call the Ford customer service line to be reimbursed. Immediately after that, the service rep yelled out the 1-800 number to me. I told him that I do want to fight any further, that I was just giving him a common courtesy to tell him that I will be calling for further assistance. I was then escorted to the cashier to pay for my oil change but my service rep was very adamant that I still give him a positive review, as this issue was completely independent of the service that was completed today. I said OK as I just really wanted to get out of there because I was infuriated. However I while I was at the cashier, this issue was brought up again. Even to the point where I was walked out to my vehicle with the part and was explained how the part was damaged to my ill driving. At this point I had enough and I made up my mind that I will not return to this dealership. Update: Shortly after writing this review, I was contacted by the general manager of the dealership. He was very friendly and willing to help with my situation. More
by Chadd
Employees Worked With
Bill Groff
January 12, 2017
Honest & Helpful I really loved my experience at this dealership. I felt like I was listened to, my questions were answered with knowledge and patience, and I really I really loved my experience at this dealership. I felt like I was listened to, my questions were answered with knowledge and patience, and I really felt like Adam was going the extra mile for me. I've had bad experiences at other places before so it's wonderful to now have a good dealership to go to and to tell everyone about. More
by Rachael
Employees Worked With
Adam Waybrant
January 09, 2017
A wonderful experience! My lease from another Ford dealer was coming up to its end and I wanted to get the best vehicle for the best price. I had never been to Szott Ford be My lease from another Ford dealer was coming up to its end and I wanted to get the best vehicle for the best price. I had never been to Szott Ford before, and it was a 30 minute drive, but I decided to see what they could do for me. My salesperson, Adam, was very welcoming, knowledgeable, and really worked hard without pressuring me to find me the best vehicle for the best price to suit my needs and wants. He simply listened to me and provided several vehicle options. The sales manager, Chris, and the finance manager, Anthony were also just as helpful and accommodating. In fact the entire dealership made me feel comfortable. Because my experience was so wonderful I now have a Szott Ford leased vehicle, and I would highly recommend Szott Ford, Adam, Chris, and Anthony without reservation to anyone looking for a new ride. More
by DrDave
Employees Worked With
Chris Boan, Anthony Ketchum, Adam Waybrant
December 15, 2016
Replaced 2 vehicles 1 trip! Originally started shopping to replace a tired vehicle the was starting to get a little expensive to keep on the road. In the course of our shopping, Originally started shopping to replace a tired vehicle the was starting to get a little expensive to keep on the road. In the course of our shopping, Dan took extra time to research what our total vehicle expenses were monthly. The overall result was two vehicles in which fuel savings alone paid one of the payments!! Very appreciative of a sales person that still takes the time to fully understand what your "needs" are!! More
by Another happy 1
Employees Worked With
Dan Kittle
December 08, 2016
New Lease Top notch service as always! Chris Boan and David Baldini went above and beyond to get me into an affordable brand new car. Outstanding expierence as Top notch service as always! Chris Boan and David Baldini went above and beyond to get me into an affordable brand new car. Outstanding expierence as always!!!! More
by Aking111
Employees Worked With
Chris Boan, Dave Baldini, David Baldini
December 07, 2016
Wonderful staff Everyone that I have met from Szott Ford has been simply wonderful. Matt Smith, sales, is such a great person and I love when I am able to interact wi Everyone that I have met from Szott Ford has been simply wonderful. Matt Smith, sales, is such a great person and I love when I am able to interact with him. His knowledge of all the vehicles is fantastic, and if there is something he does not know, he finds the answer asap. I appreciate his passion with helping all of his clients and potential clients. Thank you Matt and Szott Ford! More
by LaurenD
Employees Worked With
Matt Smith
December 05, 2016
Professional, courteous, and aims to please! As an Executive Vice President of an Oil Company, my days are long. Therefore, I don’t have a lot of time to waste trying to find a new vehicle, not As an Executive Vice President of an Oil Company, my days are long. Therefore, I don’t have a lot of time to waste trying to find a new vehicle, not to mention all the negotiation and paperwork required to complete the transaction. Recently I needed to purchase a SUV for a brand new employee….and I needed this vehicle in a hurry! My company normally buys from dealerships in the middle and northern part of Michigan, however, this time I decided to give Szott Ford a call to see what sort of deal I could get. I called Szott Ford and spoke to Adam Waybrant. I told him what I was looking for, and that I wanted the best price he could give. AND….. I didn’t have time to mess around! After carefully assessing my needs, Adam came up with a beautiful 2016 Ford Edge with all the bells and whistles that were required by me. Adam was also able to beat the prices previously given to me from other dealerships! There was no negotiation needed! The best part was Adam was professional, courteous and aimed to please. He even offered to pick my employee up at the airport to present him with his new vehicle! We are very happy with the new vehicle, however…..most of all……we are happy with the level of service Szott Ford had to offer us. The next time we are in need of a new Ford, Adam at Szott Ford will be receiving a call from us!! Thank you Adam and Szott Ford! More
by jennifer123
Employees Worked With
Adam Waybrant
