Szott Ford
Holly, MI
Filter Reviews by Keyword
By Type
Showing 647 reviews
Zombie, unresponsive post sale administrative service As Ohio resident I purchased a used 2016 Ford SHO at good price. The transaction was arranged and agreed by phone, so I expected paperwork to take an As Ohio resident I purchased a used 2016 Ford SHO at good price. The transaction was arranged and agreed by phone, so I expected paperwork to take an hour or less. They shuffled papers until near closing time so I was there from 3 to 7:30. The paperwork was still not done, so I drove home on my old OH plates and they FedExed some paperwork in a couple of days. Documents supporting purchase of Road Hazard and Loss of Key insurance was missing and in two weeks and a dozen phone calls I am not able to get the Szott staff to even return a phone call made to Salesman Cory, Finance Guy Anthony or Nick Riley. Unresponsive, zombie staff. Do not buy from these folks. Updating Review Within ten minutes of this review being posted, Anthony called me. Within the hour Anthony emailed me copies of the missing documents. Thank you Anthony. More
Made my wife and I feel comfortable First time customer. I normally feel as uncomfortable as the next guy when walking into a dealership, but David Baldini made it a great experience. No First time customer. I normally feel as uncomfortable as the next guy when walking into a dealership, but David Baldini made it a great experience. No high pressure, able to answer all my questions, professional, experienced … and a great price. We had an idea of what we were looking for and David gave us options that were within our budget. So glad we made the trip out to Holly and Szott Ford. More
Quick and wonderful service! We needed a new car for my husband and needed something fairly quick. Spoke to Darren Miller and he worked wonders. Gave us a few options to test driv We needed a new car for my husband and needed something fairly quick. Spoke to Darren Miller and he worked wonders. Gave us a few options to test drive and then helped us seal the deal within a week. Darren worked with our budget and gave us a good trade in. When we went in to sign papers everyone in the dealership was friendly and very helpful. Would definitely refer everyone I know to Szott Ford and to specifically see Darren Miller. Great customer service and always helpful! More
Awesome and efficient Anthony was extremely helpful and walked me through the whole process keeping me updated at each step. He went out of his way to make sure I was satis Anthony was extremely helpful and walked me through the whole process keeping me updated at each step. He went out of his way to make sure I was satisfied. Awesome job! More
Not sure what to say I just bought a new F150. The salesman Matt was a great guy to deal with and talk to. The Finance guy Anthony was a pleasure to deal with. but Matt di I just bought a new F150. The salesman Matt was a great guy to deal with and talk to. The Finance guy Anthony was a pleasure to deal with. but Matt did not listen to a word I said. I thought we agreed on a price but he was not listening to me at all I guess. So I signed papers while chatting with them and believing I was paying one price and was pressured to sign that day. It was a very busy week for me and I honestly believe we signed a deal for 36000 plus the extra warranty I bought( good thing I bought up the discount for the warranty or it would have cost me another 900 dollars) By the time I had time to look at the paperwork it was to late I had paid. The price they gave me was what I thought was after my down payment not before. Here is a copy of the emails you judge of yourself. ME: Yes the 2017. If its possible to get me out the door for 36000 on that truck I would be interested. If not I understand. I will continue to look for a used one. I did find a 2015 with 19000 on it for 29800 at a dealer but its not the color and it has the long box which may not fit in my garage. Other then that is has the towing package and backup cam. Matt: Steve, I have great news! Yes we can do the $36,000 OTD!!! With you putting $9,625.44 on top of the savings from Ford the OTD is $36,000 When do you want to come pick it up? ME: Thats Awesome!! I have a few questions. Is that with ford Financing? What is the financing APR and terms? Is there any penalty if I pay it off early? Im very excited. I will have to contact my insurance company and check on insurance. So out the door you mean tax title and plate and all charges? Please let me know all the details give me a few days to get my ducks in a row and I we should be able to get this done this week. Sorry if you got two email replies. I dont think the other one was sent. Matt: am excited as well. It is through Ford Credit. As far as the rate, I don't even have that answer, we can set up an appointment for you to sit with my Finance Manager and he can go over that with you. But I do know that after 90 days you can refinance to get a better rate if there is one. And yes, it does include all fees. And my Finance Manager will discuss other options such as extended warranty and all of those options. And who are you insured with? If you'd like, I can call and give them the information and then they would call you to verify? And we can set up a time to process everything, keep in mind we are open late today and Thursday. I am off on Wed. but if that is the only day that works for you, I will happily come in for you. Even after this I came in and told him I was amazed I could get such a good price on a new truck. I said it was less then I could find a 2015 2016 for. He never blinked a eye. I also told him when I drove the truck that I could not afford that much and would not spend that much I told him my price was 28000 to 32000 . So I feel either he paid no attention to what I was saying or he knew I thought i was paying 36000 and was not going to say anything if I didnt pick it up . He did want me to sign the papers right away to " Hold the Truck" As soon I I woke up to what happened I asked for my down payment back they refused. I asked them to take the truck back. They refused. they did throw in a tonneau cover and Matt never showed his face or spoke to me while I was there. I know its my fault for not paying attention and I feel like a fool for trusting what what going on. But I also feel I was misled. More
Great experience! My salesman was knowledgeable, friendly and there was no pressure. He had the car ready to drive when I arrived. He made the experience comfortable. My salesman was knowledgeable, friendly and there was no pressure. He had the car ready to drive when I arrived. He made the experience comfortable. He was also helpful and explained some of the hi tech dashboard options. I have already recommended him and the dealership to friends. More
Cory Mar Cory was excellent. I'm a no xx'er and he dealt with me accordingly. I told him what I was looking for and for what price and he heard me out. Yes, I Cory was excellent. I'm a no xx'er and he dealt with me accordingly. I told him what I was looking for and for what price and he heard me out. Yes, I had the exact pickup in mind, but he wasn't pushy by any means. Never got a hint of used car salesman from him and I'd recommend him to anyone and will probably look to purchase from him going forward - no matter my at-the-time present location. Anthony was superb with the financing as well...didn't reach my goal, but based on where I was at financially, and I knew ahead of time, it wasn't financially feasible - he still got me close. I'll prob refinance in a year, but no problem - and they'll help me do it if push comes to shove. Adam was the first guy I talked to about potentially leasing a car. He was very helpful as well. Cory took over and introduced me to Don (during Cory's off day) - all in all, everyone I talked to was very warm and welcoming and didn't push me to make a sale. Back to Cory, he gave me several contacts to use going forward should I want to upgrade my pickup in any way, gave me his cell and I should probably mention, made himself readily available during his day off (don't use this as an excuse to interrupt a day on the lake fishing or to use his cell - disclaimer). If you have any particular questions relating to trust, feel free to call the dealership and ask for my cell number. I'd be happy to tell you how pleased I was with my experience purchasing the truck I bought via Cory and Szott Ford Dealership and to discuss any pertinent details. I'd been searching for several months through several different dealerships and can't be happy enough with the results #GoodPeople #CoryMarTheMan More
had a problem.....they rectified it completely Brought my car in for basic service, there was a miscommunication and they left me in a bad spot with no way to get to work in the morning. The Servic Brought my car in for basic service, there was a miscommunication and they left me in a bad spot with no way to get to work in the morning. The Service Manager reached out to me and went above and beyond what I expected to make the situation right. His care for the customer being completely satisfied is what will keep me going back to Szott Ford for all my service needs. More
Highly Recommend Adam was very helpful in the whole process & he made it very easy! He even found me some extra discounts I wasn't aware of, I am positive he works to Adam was very helpful in the whole process & he made it very easy! He even found me some extra discounts I wasn't aware of, I am positive he works to find you the best deal possible! I got a great SUV at a great price thanks to his help! I am very happy with the experience with the whole dealership, you should check them out! I would highly recommend stopping into see him if you are on in the market for a car!!! - Garrett Kring More
Fantastic Experience! I'm in love with my new Focus from Szott Ford! Dave, Chris, and Steve took great care of me, and I was able to trade in my Taurus and drive my new car I'm in love with my new Focus from Szott Ford! Dave, Chris, and Steve took great care of me, and I was able to trade in my Taurus and drive my new car home that day! I wanted an upgrade added, and their amazing service staff came to my office, picked up the car, and had it back before I finished working. I love that with the warranty I won't have to worry about the car for YEARS. I couldn't be happier! More