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Szott Ford
Holly, MI
651 Reviews
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Showing 651 reviews
February 18, 2021
My experience at this dealership is always amazing. Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership More
by Larhonda Brown
Employees Worked With
Anthony Ketchum, Dan Kittle
February 12, 2021
Called the dealer on Friday and put a vehicle on hold. Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email con Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email confirmation that they would hold the car through Monday. Took half day off from work. Had the kids miss school. Drove to the dealership (1 hour) on Monday. On reaching there we were told the car had already been sold earlier that day. No other car available in the color we wanted. Made it seem like it was our fault that we didn't take delivery on Saturday. It ruined our day. Had to drive back home, another hour, empty handed. A huge disappointment and worse ethics. More
by pete95
Employees Worked With
Anthony Ketchum
February 08, 2021
We had an excellent experience when purchased a vehicle at szott Our salesman Todd Kelley was great. He gave us time to make a decision and he as not pushy. I would definitely recommend them if you are i at szott Our salesman Todd Kelley was great. He gave us time to make a decision and he as not pushy. I would definitely recommend them if you are interested in purchasing a vehicle More
by Mark b
Employees Worked With
Todd Kelley
December 28, 2020
Unfortunately this review doesn't even deserve 1 star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to look at a car on a Saturday... Delila was our sales person. The car I told her about wasn't on the lot and she told me it was probably across the street... I told her while she went to find that car I could test drive the same car in a different color, which I did. I liked it so much I was really excited about the one I had my eyes on... As she was still looking for the car she asked someone where it could be. At the point she told me it was used as a courtesy vehicle for the weekend but will have it back on Monday. Fast forward to Monday evening.. The story changed to the OWNERS WIFE has the car and they are out of town all week but it is safe in their garage at home.... Already at the dealership second time driving here..... A couple weeks go by... and here we are today... I am still interest in the car and reach back out for a BETTER EXPERIENCE...... SO I WAS THINKING.... Emailed Delila regarding the car and it was still available. She even had her Sales manager Anthony reach out to me. He was very understanding of what happened the first time around... Or so I thought.... Let him know I could put down a deposit and my fiancé would be calling back..... I called him an hour later letting him know he would be calling shortly leaving a voicemail.. At this point we both left voicemails with Anthony. Knowing how busy things can get we decided to head up to the dealership after I got off of work....About an hour drive for myself to Szott. We get to the dealership and again are greeted by Delila excited to finally SEEE and PURCHASE this car... We sit down at her desk and told her I would like to drive it first... She went to grab the keys and was gone a little while.. She then comes back to her desk with a comment.... Funny Story..... the couple behind you are actually purchasing the vehicle you want.... Not sure how this is a funny story Delila because again I have now drove out here 3 separate times AND WAS BUYING THE CAR.... Wasting my time..... I would not recommend this dealership to anyone.... They clearly don't care about the buyer...... And are only seeing dollar signs and sales... More
by k.e
Employees Worked With
Anthony Ketchum
October 31, 2020
I would give a 20star rating, if I could, to the salesman, Dan Kittle at Szott Ford in Holly. He went way above to help me with the purchase and the lease of my 2017 and 2020 Edge. He saved me from salesman, Dan Kittle at Szott Ford in Holly. He went way above to help me with the purchase and the lease of my 2017 and 2020 Edge. He saved me from many tasks I would have had to do. The things he helped me with are too numerous to list. I never had to use the service center in the past 6 years except for oil changes, so I cannot comment on that, however, if you need a super salesman, contact Dan Kittle! More
by jfelch1
Employees Worked With
Dan Kittle
October 03, 2020
Worst service department! Never use Szott service department. I was out of town and my steering system failed on my 2019 Ford Escape which has 20 thousand miles so I had it towed to szott because it department. I was out of town and my steering system failed on my 2019 Ford Escape which has 20 thousand miles so I had it towed to szott because it was the nearest dealership, This is a repair covered by warranty and part of my lease agreement is their supposed to provide a loaner car. Rob in the service department told me it would be a quick fix but when I called several hours later to check on the status Rob then told me it would take a day or two. I told him I’m from out of town and need a loaner car Rob told me there was none available. It ended up taking four days to finish repair and they denied me a loaner car every day. Rob never called me to tell me the car was ready for pick up so Rob attempted to leave me waiting another day but I paid for a ride to the dealership on the fourth day because I couldn’t wait another day and lucky for me my car was ready. Szott ford left me stranded while out of town without a car for four days. Not only will I never do business with them again but I will never do business with Ford again. Worst experience ever More
by Brian P
Employees Worked With
Rob swafford, Tony Davis
July 30, 2020
Lost my future business Took my month old lease in for a back up camera issue. Expected a diagnosis and needing to wait for a part to be ordered. Did not expect the employees Took my month old lease in for a back up camera issue. Expected a diagnosis and needing to wait for a part to be ordered. Did not expect the employees to be openly browsing and crowding around monitors to watch youtube videos. We were supposed to get the vehicle back the same day but they never called. We were told they'd call us at three points and they never did. When we finally got the vehicle back the problem persisted. I asked if they saw any codes or if they took any action and they said they scanned it but found no codes and just cleaned the terminals. They wanted us to bring it back but I wasn't convinced they'd fix it the second time either. Did some research and found other customers having similar issues and even a potential code to look for. When I called back to make an appointment I explained my findings and it was obvious they were not interested but admitted they didn't see the issue when they pulled the vehicle into the garage and may have disconnected the battery (which clears out codes) to clean the terminals before running a diagnostics scan. There was also a potential that the code would clear after a certain number of key cycles which they never attempted to witness and were unwilling to entertain but were happy to not fix it for a second time and get paid. At this point I wouldn't trust them to check my tire pressure and I'd give them no stars if I could. More
by TheBishop
Employees Worked With
Tony Davis
May 27, 2020
I have been dealing with Szott Ford on trying to do a lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have EVER DEALT with. Firstly I called and left 3 voicemails on a ladies VM ( cant remember name) and never got a phone call back. So when my lease was up at the end of March, I went early around the 14th of March to try and turn in, since I never received a call back. When I drove down there it was right around when we shut all places down due to covid, however the website said service was open. When I went to the service department they were so rude and actually said “we don’t want your car, don’t you know what’s going on in the world?” I walked away and called Ford Corporate to explain to them what happened. They said it was no biggie and just to keep the car till mid April. When April came around still businesses were shut down, Ford called me again and said I could keep driving the car till we all figure out what’s going on. So now it’s May and I called once again to the dealership to only receive a VM again for I believe his name is Dan... I left him a VM never heard back, called a few days later got ahold of him for him to only say, “we’re in a zoom meeting I’ll have to call you back” took 2 days to hear back, finally I heard back and and he said we really don’t have space for your lease turn in. I was like I’m sorry but that’s not my problem, we figured it out and made arrangements to drop it off. That day came around I called to advise I wouldn’t be able to make it to the receptionist and she’d tell Dan. So now it’s May 21st I drive down after speaking to a lady the day prior and said I’d be down between 11-12pm, she said sure that it would be better as they’d be moving vehicles around all morning. I got there called the receptionist answered and said I’d need to look for someone on the lot. I was like oh so I need to search for someone you can’t call? She was like nope. I found an employee who was moving a blue Ford F-150 and he said to move my Ford Escape by the service department, write down the last 8-digits of VIN and mileage. I did just that, stood around for 15 minutes, he drove by me still moving vehicles and asked for my mileage and VIN, I gave him that information and my email he said he’d go to his desk and write up my lease termination papers and email me. It’s now the 27th almost a week past and nothing still. I took pictures thank god and they are dated and time stamped. Called today to ask for them and the receptionist asked if I signed anything, I was like no, he said they were all to busy and he would just email me. Well that’s NOT THE CASE! If your looking for an amazing Ford Dealership and willing to drive and receive the service you deserve, do yourself a huge favor and go to Hagen Ford in Bay City, MI. I would never go back to Szott for anything if it was the last option. They are rude, never follows through on their word and just plan unorganized!!!! More
by Amyclaerhout
Employees Worked With
Dan Kittle
May 20, 2020
Service Review Normally do not give reviews - only when service is very good or very bad. Service personnel at Szott Ford were a real pleasure to deal with. Normally do not give reviews - only when service is very good or very bad. Service personnel at Szott Ford were a real pleasure to deal with. More
by March
Employees Worked With
Scott - service manager Dave - service technician
January 24, 2020
Sales person review at Szott Ford I have always found Szott Ford to be excellent on all aspects including sales, leasing, and their service department. I met with a new sales person ( I have always found Szott Ford to be excellent on all aspects including sales, leasing, and their service department. I met with a new sales person (new to me), Delila Brown and she was very personable. No pressure, patient with myself arriving during a busy snowy day. She took me out for a drive and we discussed options for leasing a car, She was so nice and helpful with working with me. When I decided to go with a different option she was so understanding and left the door open if there was a way to complete a lease in the future. Although I stayed in the Szott family for dealerships it was a different brand choice I made. Because of her I will return in the future. More
by HShepard116
Employees Worked With
Delila Brown
