Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Szott Ford
Holly, MI
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 647 reviews
November 30, 2024
Great experience from start to finish. Vernon is real relaxed and makes you feel like he is your friend from high school. The entire dealership is nice and clean and very friendly. I love Vernon is real relaxed and makes you feel like he is your friend from high school. The entire dealership is nice and clean and very friendly. I love my new ford maverick and would highly recommend going to Szott ford in Holly. More
by jconstable11
Employees Worked With
Vernon Davis , Delila Brown
November 28, 2024
Friendly & knowledgeable employees. Work performed was completed in approximate time promised. Discount coupon was accepted on the oil change/tire rotation as offered. Waiting area for Work performed was completed in approximate time promised. Discount coupon was accepted on the oil change/tire rotation as offered. Waiting area for service Dept. was clean & comfortable. Prefer to have the tv volume a bit higher or close caption turned on especially when waiting time exceeds 45 minutes. More
by Mitchell9520
Employees Worked With
Crystal & Brandon
September 06, 2024
This is my first visit to Szott’s. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. Fingers crossed. I walked into the showroom and had the sense of calm, a really good vibe. My new salesperson, Liam Belill, greeted me with a firm handshake, direct eye contact and a smile. I explained my situation and what I was looking for. Being a patient listener as well as a great communicator, Liam found the truck I wanted. This process would’ve taken a couple hours, if that, but I had to wait for my insurance information. Which turned out to be a good thing because Szotts allowed me to drive my future truck home for the remainder of the day. Sweet, a test drive and have it all night, I’m in!!! I was buying regardless but still a great option they provide. The following day, I returned to Szott’s. Liam introduced me to Nick Riley another great listener and communicator. Nick walked me through all the paperwork, initialed and singed what was required. Not once in the entire process did I sense any pressure to make the deal or to add something that wasn't necessary. All in all I had a fantastic experience. Every person I met was pleasant and helpful. I even touched base with an old high school buddy, Anthony Ketchum (small world). Out of all the dealerships I have been to, I can honestly say the Szott’s team treated me with respect and appreciation. Like family! I will highly recommend Szott Ford to everyone and I will be coming back for every vehicle purchase. More
by Rob
Employees Worked With
Liam Belill (sales department), Anthony Ketchum, Nick Riley
August 10, 2024
The service department at this dealership does a horrible job communicating. When I dropped it off at my appointment time, I was told it wouldn't even be looked at for a couple of days. That turned into two job communicating. When I dropped it off at my appointment time, I was told it wouldn't even be looked at for a couple of days. That turned into two weeks without any communication. Then, they left two voicemails in the same day and said, "We've called FOUR times and left messages without hearing back from you." When I picked it up today, I was the only customer in the entire service center and the woman still made me wait so she could put some paperwork away. This was while another employee sat behind the counter with his phone sideways playing a game. I urge you to take your vehicle to another service center. More
by Disappointed
Employees Worked With
Brandon
July 13, 2024
Dan Kittle has been our salesman for about 25+ years! He is courteous, knowledgeable and knows what we want and need. The transaction took no time at all. Dealership is clean & close by, though not as He is courteous, knowledgeable and knows what we want and need. The transaction took no time at all. Dealership is clean & close by, though not as close as their former one car showroom years ago. Lol. More
by Linda L.
Employees Worked With
Dan Kittle
