
Szott Ford
Holly, MI
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I live about two hours from this dealership so I requested some additional information than the listing provided ie walk around video, pics, recall info. They would not provide me with the video, fo requested some additional information than the listing provided ie walk around video, pics, recall info. They would not provide me with the video, for the pics they just sent me the listing again which just shows the bronco heavily edited in front of the dealership, and for the recall they sent me a link to carfax expecting me to look it up myself. This is the least helpful dealership I have ever experienced. Definitely not customer focused based on what little effort they put into a first impression. Not sure how a dealership sells cars this way. Would not recommend Szott Ford. More
Bought out my lease and did everything over the phone, pretty fast and easy. Went to dealership at end of day and signed hard copies and that was it. pretty fast and easy. Went to dealership at end of day and signed hard copies and that was it. More
Great experience from start to finish. Vernon is real relaxed and makes you feel like he is your friend from high school. The entire dealership is nice and clean and very friendly. I love Vernon is real relaxed and makes you feel like he is your friend from high school. The entire dealership is nice and clean and very friendly. I love my new ford maverick and would highly recommend going to Szott ford in Holly. More
Friendly & knowledgeable employees. Work performed was completed in approximate time promised. Discount coupon was accepted on the oil change/tire rotation as offered. Waiting area for Work performed was completed in approximate time promised. Discount coupon was accepted on the oil change/tire rotation as offered. Waiting area for service Dept. was clean & comfortable. Prefer to have the tv volume a bit higher or close caption turned on especially when waiting time exceeds 45 minutes. More
This is my first visit to Szott’s. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. Fingers crossed. I walked into the showroom and had the sense of calm, a really good vibe. My new salesperson, Liam Belill, greeted me with a firm handshake, direct eye contact and a smile. I explained my situation and what I was looking for. Being a patient listener as well as a great communicator, Liam found the truck I wanted. This process would’ve taken a couple hours, if that, but I had to wait for my insurance information. Which turned out to be a good thing because Szotts allowed me to drive my future truck home for the remainder of the day. Sweet, a test drive and have it all night, I’m in!!! I was buying regardless but still a great option they provide. The following day, I returned to Szott’s. Liam introduced me to Nick Riley another great listener and communicator. Nick walked me through all the paperwork, initialed and singed what was required. Not once in the entire process did I sense any pressure to make the deal or to add something that wasn't necessary. All in all I had a fantastic experience. Every person I met was pleasant and helpful. I even touched base with an old high school buddy, Anthony Ketchum (small world). Out of all the dealerships I have been to, I can honestly say the Szott’s team treated me with respect and appreciation. Like family! I will highly recommend Szott Ford to everyone and I will be coming back for every vehicle purchase. More