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Symdon Motors - Service Center

Mount Horeb, WI

4.7
497 Reviews

497 Reviews of Symdon Motors - Service Center

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August 28, 2020

The collision and service department was very helpful in scheduling the work we required. The quality of the work is excellent and we will go back if we ever need to again. More

by Dan_aa121w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Newton
August 22, 2020

The service center staff were very courteous and helpful in answering question and setting up service. Because of the length of time in doing the service they also helped me out and provided a loaner vehic More

by CP*2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Borne
August 11, 2020

Very helpful and honest The employees at the service center at Symdon are honest and very helpful! They never seem impatient and are very helpful when answering questions. Th More

by Stephanie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2020

Not pleased. I wasnt informed of diagnostic fee. Spoke with gm and they said general procedure is either to be paid in full or explained before any work is started. And in my case it was not. More

by zimpel92
Recommend Dealer
No
Employees Worked With
Steve Borne
Aug 18, 2020 -

Symdon Motors responded

Thanks for reaching out to us! I spoke with our service manager, and she said that the extended warranty you got when you purchased your Terrain did not cover diagnostics, which is unfortunate and quite unusual, but it is something you will need to take up with the dealership you bought it from. Since we didn't sell the vehicle or the warranty to you, and the warranties we sell are from a different company, we have no pull with that warranty company for them to make an exception. I'm sorry, as I know this is not what you wanted to hear, but we really do wish you well.

August 04, 2020

The staff from the salesman to the service technician's are very friendly and accommodating. They explained the process and kept me informed throughout. It has been a most enjoyable experience. More

by mandoman561
Recommend Dealer
Yes
Employees Worked With
Aaron Boczkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Borne
July 30, 2020

As always, very helpful and accomodating. The sales and service staff are great to work with. When we need service, they fit it into our schedule. We purchased both our current vehicles from t More

by ksandry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Borne, Judy Lauffer
July 16, 2020

Just simply the best Appointments easy to make, never a delay, complete explanations. Always remember me, even wearing a face mask. Very friendly and answer all questions. More

by russ.rylander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Waterbury, Steve Borne, Judy Lauffer
July 15, 2020

Terrific Service!!! Service was speedy and terrific job. Took care of all work requested as well as the recall. I prefer to drive out to Mt Horeb rather than the dealer More

by MARKTBLISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Borne
July 12, 2020

good,friendly service I always go here for my auto oil changes. They are professional, friendly, quick and local. I like to support local businesses. Especially when they More

by acKerblmnds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Borne, Judy Lauffer
July 12, 2020

Truth and No" xxxxxx" business !!! They will not push you into buying a car. They tell you "ONLY" whats wrong this your car. They are a Dealership you can Trust !!! More

by photoklown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Higgins-Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Borne
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