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Symdon Motors - Service Center

Mount Horeb, WI

4.7
520 Reviews

520 Reviews of Symdon Motors - Service Center

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July 19, 2025

Fast service and friendly service. Always like coming to Symdon for my oil change. Highly recommend. More

by JANELLER814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela McCully
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Nothdorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Symdon Motors responded

Thanks so much for the positive review! Hearing that our commitment to a great experience brings you back here makes us proud. We appreciate you!

July 13, 2025

Took three weeks to get in to get an oil change. They rotated my tires when I didn’t ask them to do that. More

by darlington1973
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Rizzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Symdon Motors responded

We are so sorry to hear you had a less-than-stellar experience with Symdon Chevrolet of Mount Horeb. For a while, we were short a technician, so wait times were longer than we ever want them to be, but we are now fully staffed and back to our usual wait time of about a week (sometimes less) to get in for an oil change. As for the tire rotation, there may have been some miscommunication on our end, as we typically don't do tire rotations without prior approval. Our service manager has spoken with the service advisors to make sure communication is clear going forward, and if, at the time of service, you are ever unhappy with the service you receive, let her know. We all want our customers to leave happy with the level of service and communication. You can call 608.437.5555 and ask for Emily, our service manager, if you have any additional questions or concerns, and thank you for letting us know about this issue.

July 09, 2025

Great place to get an oil change! Super customer communication, ease of making an appointment. More

by Sharman Moen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2025 -

Symdon Motors responded

Sharman, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 27, 2025

Friendly courteous helpful will summarize the way this dealership takes care of their customers from what I've seen More

by victomhell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Nothdorf
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Rizzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Symdon Motors responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

June 22, 2025

Levi and Emily were very helpful and understanding when it came to figuring out what the humming noise from my vehicle was. The service techs took the time to figure it out and replace the bearings. The se More

by khoward1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi, Emily, Cindy Higgins-Regan
Jul 02, 2025 -

Symdon Motors responded

We're happy you found our staff to be so supportive during your experience here at Symdon Motors, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

They had my truck for three days to complete warranty work and I finally received a call from the cashier folks in service that my vehicle was ready but they couldn’t speak to all that was done. Would ha More

by KKMS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean did not call me back with work completed.
Jun 26, 2025 -

Symdon Motors responded

Thank you for reaching out to us. Here at Symdon Chevrolet of Mount Horeb, we strive to communicate in a clear and timely manner with all of our customers, though we are human and make occasional mistakes. After speaking with our Service Manager, Emily, if this is the customer she believes it to be (it is hard to match up user names and customer names sometimes, as we are a busy shop) it sounds like we completed your warranty work as soon as the part came in, which sometimes takes a few days, or longer if there is a backlog, and she personally called you back once it was completed. We do have 6 GM Certified Master Technicians, one with a World Class rating, all of whom are able to do technical engine repair, though there are certain highly specialized jobs that one or two of them truly excel at, and when one of those particular jobs comes up, we try to make sure the right tech takes the job. Service departments around the area are very busy right now, but I do promise you, we are making every effort to take the best possible care of our customers. If any of your concerns was not addressed, or if you have further concerns, we want to make sure you are heard and assisted, and our Service Manager Emily is here Monday-Friday. She can be reached at 608.437.5555.

June 06, 2025

I want to give a HUGE Thank you to Symdons of Mount Horeb. I was on the hwy close to their shop about 2:25pm when I heard a 'sssshhhhthumpthump' I stopped and found a 'nail' in the back tire. I calle More

by Jane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Higgins-Regan
Jul 01, 2025 -

Symdon Motors responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Symdon Motors, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

A friendly and knowledgeable staff. All communication was professional, easy to understand and complete. My vehicle was ready when they said it would be ready. More

by customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Heaton
Jul 02, 2025 -

Symdon Motors responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Symdon Motors, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2025

Friendly, efficient, courteous. I will not hesitate to give the rest of the organization my business. More

by KOLOSKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Body Repair Shop Staff
Jul 02, 2025 -

Symdon Motors responded

Your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!

April 28, 2025

Polite and professional service from the time of making the appointment to dropping off the vehicle for service,and picking up a rental car, and picking up my vehicle when complete. More

by paul.rhyner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke?, Emily, Cindy Higgins-Regan, Jack Regan
Jul 02, 2025 -

Symdon Motors responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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