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Swickard Toyota
Edmonds, WA
1,647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,647 Reviews of Swickard Toyota
June 19, 2025
Every time I bring my RAV4 to Swickard Toyota in Edmonds, WA for routine service, I have the pleasure of working with Service Advisor Seita. He is consistently thoughtful, professional, and personable. Wh WA for routine service, I have the pleasure of working with Service Advisor Seita. He is consistently thoughtful, professional, and personable. When I recently called to schedule an appointment, I was booked for the very next morning—quick and convenient. Shortly afterward, Seita reached out to ask if I’d need a loaner vehicle, since the service I was a bit larger than usual. That level of attention to detail is so appreciated! Despite running a little late the next morning (my apologies!), Seita and the service team welcomed me with kindness and handled everything smoothly, even during a busy time. Their flexibility and friendly reassurance meant a lot. Seita also kept me updated as my vehicle was finishing up and went the extra mile by helping me reload my belongings into the car. I’m consistently impressed by the level of service at Swickard Toyota. Seita, in particular, is a true asset to the team! More
by rachelbuchholz
Employees Worked With
Seita Chen
June 19, 2025
Seita, the service person who took care of us, is a real treasure. The navigation panel/radio unit on our 18 month old Prius Prime has malfunctioned from the first week we had it. It sometimes failed to com treasure. The navigation panel/radio unit on our 18 month old Prius Prime has malfunctioned from the first week we had it. It sometimes failed to come on. We were taking it to another dealer but were always told that, since they couldn't reproduce the problem, they couldn't fix it. They also said that if they couldn't reproduce it Toyota wouldn't reimburse them for the work. We went to Swickard and talked with Seita. After we described the problems he told us to let him know if it happened again and he would order a new part. It happened again; we talked with Seita and he ordered a new one. We're delighted with his service. In addition, the "guest lounge" is airy and clean. Great coffee is provided at no charge. The restrooms are also very clean and well maintained. More
by ajbamccall
Employees Worked With
Seita
June 18, 2025
Customer service representative Tyler was outstanding! His friendly attitude and attention to detail made the experience smooth and stress-free. Overhaul excellent services at Swickard Toyota. His friendly attitude and attention to detail made the experience smooth and stress-free. Overhaul excellent services at Swickard Toyota. More
by ngtuongth
Employees Worked With
Taylor Covert
June 12, 2025
Great professional service and customer service. Helped me get a copy of my extended warranty I have been trying to get for weeks. I will recommend this dealer ship to friends and family! Helped me get a copy of my extended warranty I have been trying to get for weeks. I will recommend this dealer ship to friends and family! More
by sasmith02
Employees Worked With
Taylor Covert
June 12, 2025
Customer service representative Tony was outstanding! He was very accommodating and made sure I was always updated during the process and very transparent. However, my main concern regarding the erratic He was very accommodating and made sure I was always updated during the process and very transparent. However, my main concern regarding the erratic TPWS signal on dashboard wasn’t addressed. I was told to come back some other time because a specialist was not available even if I had previously set an appointment for diagnostics and main repair service. Disappointed that I have to drive back and forth Lakewood-Edmonds because of this. More
by Nurse808
Employees Worked With
Tony Kakely
June 10, 2025
Khing was excellent! He was professional, clear, and kept me updated throughout the entire service. His friendly attitude and attention to detail made the experience smoo He was professional, clear, and kept me updated throughout the entire service. His friendly attitude and attention to detail made the experience smooth and stress-free. I truly appreciate his help and will definitely return because of the great service he provided More
by Tesfaye
Employees Worked With
Khing
