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Swickard Toyota 101

Redwood City, CA

4.7
1,031 Reviews

386 Convention Way

Redwood City, CA

94063

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Showing 1,031 reviews

July 03, 2025

⭐️⭐️⭐️⭐️⭐️ Excellent Service I’m second generation customer; I know this Toyota service center well. David Rotter is who I ask for as my service advisor. Friendly, Patient and Honest. Thank you and we More

by Dyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rotter, Service
Jul 03, 2025 -

Swickard Toyota 101 responded

Dyan, thank you for your years of business and your outstanding feedback! We look forward to sharing it with David and the team. See you next time at Toyota 101!

July 03, 2025

Completed service with customer satisfaction. The waiting area and the coffee were good and very satisfactory. More

by maburomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek parada
Jul 03, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your positive feedback! We appreciate your business and we hope to see you again at Swickard Toyota!

July 03, 2025

What was noteworthy was the quickness of a staff member who greeted and noted what your vehicle needed. Derek was friendly and courteous as my Service Advisor. In and out without any problems. More

by allanleesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jul 07, 2025 -

Swickard Toyota 101 responded

Allan, thank you for sharing your great experience with Derek and our team! We appreciate your business and hope to see you again at Swickard Toyota!

June 29, 2025

I had a fantastic experience thanks to my advisor ROLDAN at the dealership. He was incredibly helpful, attentive, and made the entire process smooth and stress-free.Highly recommend! More

by rolamota7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROLDAN paran
Jul 02, 2025 -

Swickard Toyota 101 responded

Thank you for recommending Swickard Toyota 101 and sharing this 5-star experience! It's great to hear that Roldan made the entire process feel seamless and stress-free. Safe travels ahead!

June 28, 2025

This dealership is very customer friendly and has attended to all my needs in a timely manner. More

by mattcharlespage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Petersen, Chris Terlaje, Josh Perez, Eric Rule
Jul 01, 2025 -

Swickard Toyota 101 responded

Thanks for the kind words about our service at Swickard Toyota 101! Safe travels until we see you again.

June 27, 2025

Service completed in less than an hour, usually they put sticker on when is my next service , not this time. More

by elizerponio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Mapanao
Jul 01, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your feedback! We're glad to hear that the service was completed quickly at Swickard Toyota 101. We'll make sure to address the oversight regarding the sticker, and we appreciate your understanding.

June 26, 2025

My Highlander needed a new transmission (under warranty), and the part was significantly backordered. My service advisor, Dave Rotter, worked with me to obtain a loaner car while I was waiting, which was ext More

by StaceyM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Rotter
Jun 28, 2025 -

Swickard Toyota 101 responded

Stacey, we're glad to hear that Dave and the Swickard Toyota 101 team made your experience as smooth as possible despite the circumstances. Thank you for sharing your positive feedback, and safe travels in your Highlander!

June 26, 2025

It was good. Did not have to wait long to be registered for the service. The service rep was very pleasant and very knowledgeable. Thank you! More

by ceciliadekovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Parada
Jun 30, 2025 -

Swickard Toyota 101 responded

Cecilia, we're thrilled to hear that you had a smooth and pleasant experience with our team at Swickard Toyota 101. Thank you for the kind words!

June 21, 2025

It was better before becoming swickard Toyota. The drop off in staff leads to long wait times at drop off (25 minutes for this last appointment), difficulty finding staff on site to help, and dif More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Jun 23, 2025 -

Swickard Toyota 101 responded

Gary, I appreciate your feedback and apologize for the inconvenience you've experienced with our service. We aim to provide efficient and seamless interactions, so it's disappointing to hear about these challenges. Your comments are valuable as we work on improving our processes. If you have any further concerns or would like assistance, please feel free to reach out directly. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 17, 2025

Swickard Toyota 101 used to be Toyota 101, Swickard Group took it over and changed all the people in the Service Department. New People customer service is terrible.They forgot putting the tag on the key, th More

by howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not remembering
Jun 18, 2025 -

Swickard Toyota 101 responded

Howard, I'm sorry to hear about your disappointing experience. We want our customers to feel accommodated and updated throughout each visit, and it seems we let you down. This feedback is important to us as it helps improve our communication moving forward, and I sincerely hope you'll consider giving us another chance. Please reach out directly if you'd like to discuss anything else. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

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