
Swickard Toyota 101
Redwood City, CA
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⭐️⭐️⭐️⭐️⭐️ Excellent Service I’m second generation customer; I know this Toyota service center well. David Rotter is who I ask for as my service advisor. Friendly, Patient and Honest. Thank you and we customer; I know this Toyota service center well. David Rotter is who I ask for as my service advisor. Friendly, Patient and Honest. Thank you and well appreciated! More
What was noteworthy was the quickness of a staff member who greeted and noted what your vehicle needed. Derek was friendly and courteous as my Service Advisor. In and out without any problems. who greeted and noted what your vehicle needed. Derek was friendly and courteous as my Service Advisor. In and out without any problems. More
I had a fantastic experience thanks to my advisor ROLDAN at the dealership. He was incredibly helpful, attentive, and made the entire process smooth and stress-free.Highly recommend! at the dealership. He was incredibly helpful, attentive, and made the entire process smooth and stress-free.Highly recommend! More
My Highlander needed a new transmission (under warranty), and the part was significantly backordered. My service advisor, Dave Rotter, worked with me to obtain a loaner car while I was waiting, which was ext and the part was significantly backordered. My service advisor, Dave Rotter, worked with me to obtain a loaner car while I was waiting, which was extremely helpful given my long commute. Everyone I encountered at the dealership, including the person who helped with the loaner car, was kind and helpful, making the long wait much easier. As soon as the transmission came in, Dave worked with me to get it installed as quickly as possible. While needing a new transmission at 43K was a bummer, the team at Swickard made the interaction as painless as possible. I felt heard, and helped - can't ask for more. Thanks again. More
It was good. Did not have to wait long to be registered for the service. The service rep was very pleasant and very knowledgeable. Thank you! Did not have to wait long to be registered for the service. The service rep was very pleasant and very knowledgeable. Thank you! More
It was better before becoming swickard Toyota. The drop off in staff leads to long wait times at drop off (25 minutes for this last appointment), difficulty finding staff on site to help, and dif The drop off in staff leads to long wait times at drop off (25 minutes for this last appointment), difficulty finding staff on site to help, and difficulty reaching staff by text or telephone. Prior visit was much worse and these same issues caused the car to be kept overnight after being told it was ready. It required two attempted to pick it up and was still difficult to confirm with staff in the second day. No issues with the actual work yet, but the interactions went from exceptional to underwhelming. The staff appears to have changed, with none of the old service staff have been retained. Geographically desirable location. More
Swickard Toyota 101 used to be Toyota 101, Swickard Group took it over and changed all the people in the Service Department. New People customer service is terrible.They forgot putting the tag on the key, th took it over and changed all the people in the Service Department. New People customer service is terrible.They forgot putting the tag on the key, they can not even find the car on the parking lot. I have to tell them where they parked my car. The young kid on the service team is careless.Even the manager sitting in the corner room does not seem to care their business.I arrived at 9:30 for a appointment and they checked me in at 10:15. They did not even service my car at 2:00 PM. I asked the young kid what was going on, he said they are short of technician today. I told him you know I am here waiting. Your guys took your lunch from 11 to 12. Did you even think I sit here for 4 hours without lunch. Is this normal ? He said you can take free Shuttle and go home.I told him you should tell me a few hours early . Then, I would make a better choice. He said it is still not too late now. I really pissed and asked to speak with the Manager.He walked to the corner office. Then, came out saying Manager is busy. I said I would wait, I stood at the Lobby for 5 minutes. Then, another employee took me to the Manager office.There is much more surprise for me from the manager. He said exactly the same thing. We were busy, you can take your car and he called guy receiving cars on the lot to get my car. He just walked around the lot to find my car since the young kid forgot putting the service tag on my key. I have to find my car for him to drive out the lot. Especially the manager, not sure how can he qualify to be a manager. I bought the pre-paid plan, but I have to go to Palo Alto Or Burlingame for my services. Not Swickard anymore. I have been Toyota 101 Since 2012.Only 2025 after Swickard took over. Quality of service changed. The old Toyota 101 always took care the people sitting in the waiting room first. More