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Swickard Honda

Gladstone, OR

4.6
624 Reviews

19400 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 624 reviews

December 27, 2024

On Saturday, December 14 I scheduled the drive test at Swickard Honda using Costco Auto Program. I was told that Costco Pricing for 2025 Odyssey EX-L is $1450 below MSRP. The dealership is about 25 minut More

by rooman63
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales person
Dec 31, 2024 -

Swickard Honda responded

I'm sorry to hear about your experience and the miscommunication regarding pricing. We strive for transparency and it's clear we fell short in this instance. The information regarding the Paint Protection Package is actually listed on the website but with all of the other information included on the page, it's easy to understand how you could have missed it. I apologize that no one at the store pointed it out to you at the time of purchase. I understand how frustrating that must have been, and I appreciate the feedback regarding this. We'll make sure that we do a better job of indicating it in the future. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Dec 31, 2024 -

rooman63 responded

The paint Protection Package IS NOT LISTED on the page https://www.swickardhonda.com/new-Gladstone-2025-Honda-Odyssey-EX+L-5FNRL6H63SB024503. Please, check it before posting the response

December 19, 2024

Our salesman Alister was awesome! Very helpful and straightforward. Doc signing was easy and fast. Would recommend for sure. Positive experience More

by Hans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Covert, Traci Amor
Dec 19, 2024 -

Swickard Honda responded

Hans, we're delighted to hear that Alister provided you with a positive experience at Swickard Honda! Thank you for recommending us and sharing your feedback. Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 19, 2024

Alan Bell was amazing! ! He made the shopping and buying of a car a wonderful experience!! Appreciate you!! More

by Henry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Covert
Dec 20, 2024 -

Swickard Honda responded

Henry, we're delighted to hear that Alan made your car shopping experience so enjoyable at Swickard Honda! Thanks for sharing your feedback with us. Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 18, 2024

Very attentive and helpful and thorough! Felt well taken care of! Friendly and courteous. Satisfied More

by Birdybrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Service rep. Also shuttle driver
Dec 18, 2024 -

Swickard Honda responded

We're delighted to hear you felt well taken care of by our team at Swickard Honda! Thank you for sharing your positive experience with us. We appreciate the kind words and look forward to serving you again in the future!

December 18, 2024

I had a recall on my honda. I worked with Angel when I came in and he was awesome in explaining things. They got it done in a timely manner and washed my car. It was a great More

by pjmitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Dec 19, 2024 -

Swickard Honda responded

We're delighted to hear that Angel provided such a great experience during your recall visit at Swickard Honda. It's wonderful knowing everything was handled efficiently and you enjoyed the service!

December 17, 2024

Friendly, caring, professional staff, from the purchasing process, regular service appointments, and recall issue communication and follow-up More

by eaglecr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel, Jada
Dec 17, 2024 -

Swickard Honda responded

Thank you for highlighting the dedication of our team at Swickard Honda! We're delighted to know that your experiences with purchasing, service appointments, and recall communications have been positive. We look forward to continuing to serve you in the future!

December 16, 2024

Luis was wonderful to work with. He was professional, engaging and really understood our requirements! He made purchasing a new car less stressful and even provided us with laughte More

by Dena and Bernie Kuther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cruz
Dec 16, 2024 -

Swickard Honda responded

Dena and Bernie, we're delighted to hear that Luis made your car-buying experience enjoyable at Swickard Honda. Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 14, 2024

My husband and I both bought our Honda from Swickard on SE McLoughlin and have always returned for service, they are great. This year I noticed I was missing a locknut I haven't been in for several months More

by roseyred54
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tina
Dec 16, 2024 -

Swickard Honda responded

We're delighted to hear that the Swickard Honda team, especially Tina, took such great care of you and your vehicles! It's wonderful knowing they resolved both issues for you. Thanks for choosing us and trusting our service department over the years!

December 14, 2024

Excellent customer interaction. Always felt the staff wanted to provide the best service, and took pride in their service. More

by Rich Rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traci Amor
Dec 16, 2024 -

Swickard Honda responded

Rich, we're delighted to hear that our team at Swickard Honda made you feel valued and provided excellent service. Thank you for sharing your experience!

December 14, 2024

Courteous, Organized, Hospitable, Timely. ..just a few of the words I would use to describe the Swickard Honda Service Department. Great Experience and will Return. More

by fortuitousfoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Covert, Traci Amor
Dec 16, 2024 -

Swickard Honda responded

We're delighted to hear that our Swickard Honda Service Department made such a positive impression with their courteous and organized service. Thank you for sharing your experience, and we look forward to welcoming you back!

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