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Swickard Chevrolet of Thousand Oaks
Thousand Oaks, CA
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 316 reviews
January 03, 2017
Fantastic Experience My wife and I were looking for a new Equinox and Juan and Bridget helped us to find the right one at a great price. The whole deal from start to finis My wife and I were looking for a new Equinox and Juan and Bridget helped us to find the right one at a great price. The whole deal from start to finish was easy, painless and was exactly everything they said it would be! Great people and great place to buy a car. They have definitely earned my repeat business More
by Greg
Employees Worked With
Juan, Bridget
July 02, 2016
100,000 mile service I brought my 2002 Tahoe in for a 100k service, wanted to check for any recalls,, software updates and general report of its condition. Chevrolet wa I brought my 2002 Tahoe in for a 100k service, wanted to check for any recalls,, software updates and general report of its condition. Chevrolet was advertising of their 3 page thorough vehicle checklist done only by authorized GM mechanics. They had it for the entire day (made a reservation a week ahead of time) and so at 5PM I called to see if it was finished. They said I would get a call back. Got a call and they said they needed to keep it overnight. I arranged for a ride home from my office. Next day, it was going to be ready early in the afternoon. I show up and wanted to get an invoice with what was performed and checked. What I got was a service invoice stating 100,000 mile service and a price just shy of $1,000. The next two days I called for the work performed and the GM multi-page form (and I brought in a magazine add showing the report I was talking about. The following day they said they had one I could come by and pick up. It was the GM form that had check marks throughout the form (all done at the same speed since they were slashes through the boxes). The lack of answers and sloppiness with how this was handle, I brought the Tahoe to my regular mechanic at 105,000 and asked him to do a 100,000 service again and give me a report of its overall health. I went into the dealership in my work clothes which is a suit and tie. Their poor attitude is the reason I would not go back and did not go to them when I bought my 2016 Silverado Z71. Everyone in any business is their ambassadors and those impressions last many years. More
by ChockoChock01
Employees Worked With
Service writer
September 11, 2012
I was originally referred to Silver Star through the Costco auto program. Daniel Ybanez contacted me, and since I knew exactly what I wanted, the entire transaction was completed over the phone. He ord Costco auto program. Daniel Ybanez contacted me, and since I knew exactly what I wanted, the entire transaction was completed over the phone. He ordered me a 2013 1SS Camaro. Silver Star didn't even need a deposit. Daniel kept me informed weekly about progress, and made an appointment to deliver the car when it was convenient for me. When I arrived at Silver Star, what a presentation. My car was beautifully detailed and parked under a canopy for display and safety. Daniel explained all of the details of the car and answered any questions I had. Next I saw Mel Otte to do the paperwork. He was as professional and friendly as Daniel. He explained everything I was signing and the extended GM warranty which I also purchased. I was very pleased with the transaction from start to finish. I would recommend this dealership to anyone I knew who was buying a vehicle. It is no wonder that your name is "Silver Star", but in my opinion you deserve a "Gold Star"!! Thank you again for making this a great experience. More
by debinky1
Employees Worked With
Mel Otte, Daniel Ybanez
July 02, 2012
Just purchased a 2012 Traverse. Everyone I dealt with at this dealership was professional and on top of things. They called me to keep me updated on my special order purchase and my vehicle was even better this dealership was professional and on top of things. They called me to keep me updated on my special order purchase and my vehicle was even better than I thought it would be. I am loving my new Chevy and happy with everyone that I came across from sales to financing.. Thank you Silverstar! More
by reneebender
Employees Worked With
Mel Otte, Edward Bartlett, Bill DiPietro
June 02, 2012
I came into the dealer with a very specific Tahoe in mind and Sebe greated us right away and showed us the type I was into, and I fell in love instantly. I gave him the specifications of exactly what I wante and Sebe greated us right away and showed us the type I was into, and I fell in love instantly. I gave him the specifications of exactly what I wanted and himself and John dealt with me and my boyfriend (we're both very picky) and they were so nice and quick to find this (rare) Tahoe. Cant thank them enough! It was far away and they brought it up detailed it and had it sparkling! They didnt waste our time and they did exactly what they said they were going to do, and we have had bad experiences with dealers throwing numbers around and constantly changing things. Mel had all the paper work ready to go, he was very quick and informative. We got exactly what we asked for and could not be happier with Silver Star! We will definately be buying another vehicle from them! I love my Tahoe!!! Thank you again!! Rocky & Pam More
by Pammypoo76
Employees Worked With
Mel Otte
May 14, 2012
Originally looked at car with Steve. When I came back the next day, he was unavailable. Steve and Daniel were both exceptionally helpful and funny too. the next day, he was unavailable. Steve and Daniel were both exceptionally helpful and funny too. More
by brj75219
Employees Worked With
Steve Burke and Daniel Ybanez, Daniel Ybanez
March 30, 2012
I bought a Sonic from Silver Star Chevy a few weeks ago and their service was great. I felt they went out of their way to accomodate my needs and help me through the whole process. I found them by doing a and their service was great. I felt they went out of their way to accomodate my needs and help me through the whole process. I found them by doing a search on google. Their website SilverStar.com was the most helpful one I could find so I visited them and I did haggle the price down a bit but it was quick and easy. They had to dealer trade for my vehicle an when it came in it was perfect. I will recommend others to Steve an the Silver Star Group. More
by steven93065
February 10, 2012
Chris Lopez is an amazing representative to work with. He made the car buying experience an easy breezy one. I have already recommended him to my friends and family who are in the market to buy. Silver Star made the car buying experience an easy breezy one. I have already recommended him to my friends and family who are in the market to buy. Silver Star Chevrolet is the best!! More
by yvonneduran
Employees Worked With
Chris Lopez, Chris Lopez
February 09, 2012
Im a first time car buyer and just brought my first car from Silver Star yesterday. I got a 2006 Mercedes Benz C-Class and all I can say is I LOVE SILVERSTAR and its associates! Mike made my first car buyi from Silver Star yesterday. I got a 2006 Mercedes Benz C-Class and all I can say is I LOVE SILVERSTAR and its associates! Mike made my first car buying experience so simple! I got such a wonderful deal on such a great car. They have such great customer service and really try to get you the best deal. My car runs great and looks fantastic! VERY SATISFIED CUSTOMER. -RASHEEDA More
by RHornsby23
Employees Worked With
Michael Juniel
