Swickard Chevrolet of Thousand Oaks

Very positive experience with Silver Star Chevrolet! I just bought a new Volt (Best car ever) from Silver Star and the experience was great. I bought through the Costco Program and it went very smoothly. I just bought a new Volt (Best car ever) from Silver Star and the experience was great. I bought through the Costco Program and it went very smoothly. I ordered the car from factory as I was specific about what colors I wanted and while that took a bit longer than I expected, Silver Star was great about it- they kept giving me updates- even told me the birthday (production date) of my car (6/12/2017), which was kinda fun. Juan was great. He looked for every rebate and discount they could find for me. Even the finance guy found ways for me to save money overall. Juan was very patient in explaining all the features of the car, which are many and he had to go over several things more than once. When the car came, my sons were out of town and so Juan offered to drive my old car home and get a ride back from staff. This was tremendously helpful and I was very grateful to him. Juan and the rest of staff went out of their way to be helpful. Juan is very nice guy, very authentic- not one of those stereotype car salesmen, easy manner about him and very helpful. I love the car and Silver Star made the experience smooth and pleasant. More

Extremely Unhappy GM Chevrolet Customer Issue I want to bring to your attention an experience that I had at one of your dealers when I purchased my vehicle last week. I leased a 2017 BOLT LT fr I want to bring to your attention an experience that I had at one of your dealers when I purchased my vehicle last week. I leased a 2017 BOLT LT from Silver Star Chevrolet in Thousand Oaks, California on 9th August 2017. I live in Cypress, CA and I drive 63 miles to Thousand Oaks to buy my vehicle since I had committed to the dealer. The dealer cheated me because we talked about the deal at $3500 down with $165/month payments. Here are the 2 concerns I have 1. The never told me that $3500 down payment would NOT include the first month payment which they took from me right away 2. The tricked me and forced me into buying the lease protection plan for $825 I would have never known that I got cheated until my friend Rishi Goel lease the exact same vehicle with exact same features on 11th August 2017 from Simpson Chevrolet of Garden Grove and he got the exact same deal with first month payment included in $3500 down and also the lease protection plan was for $375 rather than $825 that I was tricked into buying. Now that I have already bought the vehicle I am STUCK but I want you to be aware of the fact on how I was cheated so others do not get cheated the same way I did. More

Everything was perfect My husband and I went to your dealership to see few vehicles and we finished it buying one lol! Juan approach to us and asked if we need some help and My husband and I went to your dealership to see few vehicles and we finished it buying one lol! Juan approach to us and asked if we need some help and I(Susana) said yes! At the end he did a really good job and thanks for all your help! We see you soon! More

Easy & Convenient Service The friendly and efficient staff at Silver Star kept me informed about the status of my car, and worked with me to accommodate my schedule. Everything The friendly and efficient staff at Silver Star kept me informed about the status of my car, and worked with me to accommodate my schedule. Everything went as expected. More

Service dept Bob in service was great as always. Had my truck done in a timely manner and always friendly. Had an oil change appointment and went quick. Thanks bob Bob in service was great as always. Had my truck done in a timely manner and always friendly. Had an oil change appointment and went quick. Thanks bob for great service. More

Unexpected surprise When I got the car back it had been washed and was clean inside as well. Also wait time was shorter than I expected. I have a walking problem and When I got the car back it had been washed and was clean inside as well. Also wait time was shorter than I expected. I have a walking problem and the personnel in the service dept were very helpful and courteous. More

Craig Florio, Timelines Always Kept I made an appointment to have a product recall completed my Corvette. When I got there he was available, wrote me up and provided me with a ride hom I made an appointment to have a product recall completed my Corvette. When I got there he was available, wrote me up and provided me with a ride home. When the work was done Craig called. Within 10 minutes their driver was at my home. When I arrived at the store the car was parked in a secure area in the shade, it had been hand washed and the work was done exactly as Craig said it would be. More

Traveled 750 miles I flew from Utah to purchase this car. From the start Juan and his team were the most attentive, fast responding, and easiest to deal with sales staf I flew from Utah to purchase this car. From the start Juan and his team were the most attentive, fast responding, and easiest to deal with sales staff I've dealt with. They handled everything electronically, which is generally nerve racking, so when I arrived all we did was hand over a check, but they still took the time to have us test drive, have refreshments and set up our phones for us. Utah car dealers could learn from these guys! More

Service Adviseor Bob Geary I have known Bob for over 25 years. When he was with Courtesy Chevrolet, and now with Silver Star. He has to be the most knowledgeable, and competen I have known Bob for over 25 years. When he was with Courtesy Chevrolet, and now with Silver Star. He has to be the most knowledgeable, and competent adviseor I have had in 45 years owning Chevrolet vehicles. I really want to thank this dealership for have an excellent adviseor on there team. I also own BMW's and other cars, they come nowhere close to Bob, as an experience adviseor. More

Friendly staff and efficient service. Scheduling appointments for service is quick and my car is always done on time. I always work with Bob and he is honest, patient, and answers all my Scheduling appointments for service is quick and my car is always done on time. I always work with Bob and he is honest, patient, and answers all my questions (thanks, Bob!). This week was the first time I had to do a repair that was not warranty work or scheduled maintenance...they diagnosed the issue and fixed my car quickly. More