Swickard Chevrolet of Thousand Oaks

Fast, Friendly, Efficient Service I like the knowledge level of the people that took my initial call for service and booked my appointment. The day of my appointment I was given an est I like the knowledge level of the people that took my initial call for service and booked my appointment. The day of my appointment I was given an estimated time to repair and offered a ride. I also received a call informing me of additional recommended repairs and the cost. When I picked up my car it cleaned and washed, I was extremely satisfied with overall service experience. More

Oil change It was easy to schedule, easy to drop off, there was a nice place for me to do some work while I waited with espresso drinks and bottled water, it was It was easy to schedule, easy to drop off, there was a nice place for me to do some work while I waited with espresso drinks and bottled water, it was done in a reasonable time for a reasonable price and all the people I dealt with were professional, courteous and friendly. More

Great service I only take my corvette Stingray to one place, Silver Star Chevy. Great people and service every time. Thanks and keep up the good work. I only take my corvette Stingray to one place, Silver Star Chevy. Great people and service every time. Thanks and keep up the good work. More

Oil Change & Recall Service Online appointment process very easy, quick service and great team taking care of truck. Price was about $20.00 more that I had been paying over the p Online appointment process very easy, quick service and great team taking care of truck. Price was about $20.00 more that I had been paying over the past several years for an Oil Change. Not sure that I would return without coupon or checking pricing at other dealerships. More

Great, quick Oil Change The appointment process works great. I was able to plan an afternoon oil change and get in/out without any issues. Tony was great to work with. Tha The appointment process works great. I was able to plan an afternoon oil change and get in/out without any issues. Tony was great to work with. Thank you! More

great experience I have to say that the guys at Silver Star Chevrolet did their best to materialize my purchasing goals. I feel very confident to recommend this dealer I have to say that the guys at Silver Star Chevrolet did their best to materialize my purchasing goals. I feel very confident to recommend this dealership to any of my family and friends. Keep up the good work! More

Everyone was helpful! Great experience. Make an appointment online - everything went smooth and the staff was great. I’d recommend anyone needing service to visit this location. In a time w Make an appointment online - everything went smooth and the staff was great. I’d recommend anyone needing service to visit this location. In a time when customers service is lacking, Silver Star really knows what they are doing! Keep up the great work! More

Review of Recent Service The recent service I had was fine. The service writer ,Lamarr Franklin, was terrific. In all honesty, my previous service experiences have been less The recent service I had was fine. The service writer ,Lamarr Franklin, was terrific. In all honesty, my previous service experiences have been less than stellar. However, based on my most recent service, I look forward to having positive experiences in the future. As the current owner of two Chevrolets and also in the market for an additional car, my purchase will be influenced by the quality of service I will be receiving. More

very plesant sales personel and credit mgr The staff that works the entire dealership are all very pleasant and helpful. John was pleasant and a joy to talk to never was he pushy on any part of The staff that works the entire dealership are all very pleasant and helpful. John was pleasant and a joy to talk to never was he pushy on any part of the sale. the way it should be when you purchase a auto More

car lease - Follow up to my lease return experience Update January 2018: Too good to be true. The experience of returning the vehicle and re-leasing another here seemed too easy - and unfortunately was Update January 2018: Too good to be true. The experience of returning the vehicle and re-leasing another here seemed too easy - and unfortunately was too good to be true. To start it all off I originally received various calls from the salesperson ten days prior to the actual original lease expiration date asking me to come in, return my old vehicle at the dealership and look around for a new lease. I was reassured countless times by the salesperson that it was common practice to bring the car in to the dealer (even 2 days early) and leave with another if we chose to lease again with them... made sense, especially to someone who had never leased before. This plus the fact that the salesperson told us that this was the normal process and of course not imagining that an organization who deals solely in the sales and leasing of vehicles could get this part wrong, made me feel like this was how it was done. I turned the car in after negotiating details on the usual stuff and was told that the car was now the responsibility of the dealership and I need not worry about it ever again. Off I went in my new leased car. Too easy. Two months later, I get a letter from Ally Financial telling me I may owe $14,000 in early termination fees and another saying I owed almost $400 and this would affect my credit. Dealing with Ally was another awful experience (talk about being treated like a criminal) Bottom line- Beware when you are turning in your old lease even if its to the dealer and even if you are leasing another vehicle from the same place! To their credit I sent an email to the sales manager (Harry Panosian) and he was immediately responsive. Hopefully this will be resolved- updates to come - although it never should have happened to begin with. Old review: Great experience working with Patrick on our new car lease...recommend working with him.. felt like he really worked with us on getting best deal for our situation. More