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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

4.5
110 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 110 reviews

July 09, 2021

It seems like customer service doesn't matter anymore. It's rare to interact with anyone who is as caring and knowledgeable as Carmen. She truly is the best! I've seen her interact with her employee's and More

by rfarra4100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen and Jorge
June 22, 2021

the dealership service department went from first rate to Beyond HORRIBLE customer service . 1. took way too long to have vehicle seen. diagnosed and no communications from the service rep . 2. part not orde More

by Redda2go
Recommend Dealer
No
Employees Worked With
1. advisor number 993602, 2. Jorge ,3. Meghan Hoernke
November 02, 2019

Still waiting for the Costco Reps at the dealer to contact me after two weeks. Costco Program rep then said to report back findings. Very interesting. More

by Mbge9
Recommend Dealer
No
Employees Worked With
Don’t know
July 21, 2019

Excellent Silver Stars sincere interest in Customer Satisfaction was a refreshing change from the polar opposite experience we had at another GMC Dealership. Sp More

by Happy Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Park, Brandon Zimlinghous, andRuben Romero
February 11, 2019

BEST experience! Purchasing my new YUKON was by far the easiest, BEST experience I've had to date at a dealership! Quick, professional and extremely knowledgeable. Our More

by Dharris144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal, Brandon
January 21, 2019

Wow! Nice Job. Quickest time spent ever dealing with a car transaction. Beautiful facility. Professional, friendly, and knowledgeable. Worked with Crystal and Joe. H More

by rswkeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal,Joe
January 09, 2019

Top notch sales experience Silver Star was extremely helpful and made sure I was getting everything I needed when I bought my new TourX including all the promotions I qualified More

by Spacetek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal, Brandon
September 13, 2018

Gmc trrain Fantastic place, great customer service! This dealership was top notch! Crystal was just making sure I purchased the car I was most comfortable with. More

by Kami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
August 28, 2018

Crystal at Silver Star Buick GMC, simply the greatest! I recently purchased a new 2018 GMC Acadia and Crystal was amazing! She was very friendly, professional, easy to work with and gave us a great deal! More

by Oflores88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Moss
July 05, 2018

Silver Star & Crystal are the best I've now learned 3 cars from Silver Star and I'm always very happy with my experience. Crystal is amazing and because she know that I have 2 kids at h More

by Khayes07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal