Swickard Buick GMC of Thousand Oaks
Thousand Oaks, CA
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Had an appointment for an 8 am oil/filter change. It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any pa It took over 2 hours to complete and my prodding was needed to get it done. Not sure if a vehicle inspection was completed as I didn’t receive any paperwork. My service advisor, Meghan was pleasant. More
This rating is based on my excellent service experience with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. with Meghan. Everything is was perfect from communications on updates, the expected cost ($0), timeliness, and professionalism. More
The customer service was very professional. The representative was courteous, patient and understanding as I was able sit in the waiting room with fresh water and newspaper, which was all I nee The representative was courteous, patient and understanding as I was able sit in the waiting room with fresh water and newspaper, which was all I needed to hold me over while waiting on my car service. Excellent More
The communication from the service department is severely lacking. No updates unless I reach out. Julio ignored my simple question then sent me a link for a review. So here we are. lacking. No updates unless I reach out. Julio ignored my simple question then sent me a link for a review. So here we are. More
Carmen went above and beyond accommodating us and keeping new informed with everything. They were all so quick to get my vehicle diagnosed and fixed and really listened to my concerns. Thank you for helping new informed with everything. They were all so quick to get my vehicle diagnosed and fixed and really listened to my concerns. Thank you for helping make me and my little ones safe again! More
My experience with this dealership and with Julio the service specialist was seamless, transparent, and pleasant. I am someone who gets a lot of use out of my vehicle, and I’ve always received helpful an service specialist was seamless, transparent, and pleasant. I am someone who gets a lot of use out of my vehicle, and I’ve always received helpful and honest advice about my car and what work is necessary vs. what can be revisited in another several months. I’ve come here now to get new tires, oil changes, a new battery, and filters and I wouldn’t go anywhere else. Really great and fast service, made the experience very easy for me. More
Everything went smoothly, I’m very pleased with the way I was treated. I was taken home and picked when my car was ready and I was pleasantly surprised to see that my car was washed. Thank you was treated. I was taken home and picked when my car was ready and I was pleasantly surprised to see that my car was washed. Thank you More