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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

Overview
Reviews
4.3
208 Reviews
Call Dealership (805) 367-5978

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 208 reviews

December 20, 2025

My experience at Swivkyard GMC service was the worst that I have ever experienced. The was terrible. The planning for my visit was awful. More

by Jcsmith51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dint know
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Dec 23, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We are disappointed to receive your feedback. We have high standards for our guests' visits and we are very concerned that we have missed the mark with you. Please feel free to reach out to the email below with your best contact information if you would like to discuss your experience. Please reference your username Jcsmith51 in your correspondence. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

December 19, 2025

Matt was great! Very attentive and kept me in the loop. From the get go, was very friendly and professional More

by Belaubeauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir Sole
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Dec 22, 2025 -

Swickard Buick GMC of Thousand Oaks responded

It's wonderful to know Matt's customer care went above and beyond your expectations. We’ll be sure to pass along your praise to him! See you next time at Swickard Buick GMC of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

December 17, 2025

The service we received from Arthur was excellent. He was pleasant polite and professional He communicated very well as to the services provided and a timeline. He called ahead of schedule when More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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Dec 17, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Bernie, it's fantastic to hear that Arthur provided you with such a seamless experience at Swickard Buick GMC of Thousand Oaks. We truly appreciate your business and wish you safe travels! See you next time. Thank You, Customer Experience Management customerexperience@swickard.com

December 17, 2025

The service was excellent. It took less than an hour. Was not happy that there were very few new cars to view because of the remodeling. I am interested in a new CTS-V blackin More

by Robertr801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Ontman was excellent
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Dec 17, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We’re happy to hear about the quick and efficient service you received, but we apologize for the limited selection during our remodeling. We hope you’ll stop by again soon to see our full stock. Thank you for choosing Swickard Buick GMC of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

December 14, 2025

Very nice check in Understanding of my problems Nice clean environment Friendly staff Relatively quick service More

by philion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot names
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Dec 15, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're glad you felt well taken care of by our team! Thank you for choosing Swickard Buick GMC of Thousand Oaks and we hope to see you again down the road. Thank You, Customer Experience Management customerexperience@swickard.com

December 05, 2025

Easy online appointment. Checked me in promptly and shuttled me home right away. Work was done sooner than I expected and the shuttle back was prompt and timely. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Brian
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Dec 05, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for choosing Swickard Buick GMC of Thousand Oaks! We're glad to know your experience was smooth and efficient right from the online appointment to the shuttle service. See you next time! Safe travels! Thank You, Customer Experience Management customerexperience@swickard.com

December 05, 2025

Wonderful coru courtesy thoughtful generosity honest, careful very friendly answered questions called me to tell me what’s going on More

by bigdmachines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey m
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Dec 05, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your thoughtful review! We’re thrilled you had a great experience with our team. We hope to serve you again in the future at Swickard Buick GMC of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

December 04, 2025

The effort to help fix my older Yukon were beyond what I had experienced with past dealers, especially Arthur the service rep. More

by pat.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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Dec 05, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Pat, thank you for sharing your five-star review of Arthur and the team! We appreciate your business and hope to have you back at Swickard Buick GMC of Thousand Oaks Service Center in the future. Thank You, Customer Experience Management customerexperience@swickard.com

December 03, 2025

Arthur was a pleasure to deal with for my service of GMC Canyon at4x. He explained the service/ cost and treated me very professionally. More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Report | Print
Dec 04, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Steve, thank you for sharing your awesome feedback about Arthur! We appreciate your business at Swickard Buick GMC of Thousand Oaks and hope you have a wonderful day! Thank You, Customer Experience Management customerexperience@swickard.com

November 30, 2025

My truck was on the dealership for 3 months the communication was terrible and they returned my truck back with a flat tire and empty tank and try to contact or talk to the manager several times he More

by Iván
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
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