Swickard Buick GMC of Thousand Oaks

The dealer we worked with was excellent. In particular, Marian was phenomenal at her job and customer service. The dealer and Marian worked with us for six months to make sure that our order was exactly wh Marian was phenomenal at her job and customer service. The dealer and Marian worked with us for six months to make sure that our order was exactly what we wanted and gave us feedback on its location during transit. The dealer was also able to work with us on the most important part of the Jaguar XK purchase process--the price! We contacted every dealership in Southern California to see if any of them were able to work with us on the price we gave them. To our shock, Silver Star Automotive Group was the only dealership who appreciated the all cash offer. And thank goodness, because we think Silver Star Automobile Group made the purchase of a 2012 Jaguar XK very easy, and the easiest purchase ever! Thanks. More

Mr. Jarvis was incredibly helpful, professional and was an absolute pleasure to work with - I have already reccomended him and this dealer to several people and will continue to do business with them in th an absolute pleasure to work with - I have already reccomended him and this dealer to several people and will continue to do business with them in the future for all our vehicle needs. More

Marian did a great job and made the sales process a pleasurable one! I will recommend my friends and work associates to shop for a car at Silver Star. Jon Siglar pleasurable one! I will recommend my friends and work associates to shop for a car at Silver Star. Jon Siglar More

Being interested in the Acadia Denali offered by GMC my wife and I visited the Thousand Oaks Buick, GMC Dealership. We were greeted by Ed Oakland. Ed was the most polite, friendly and knowledgeable sales wife and I visited the Thousand Oaks Buick, GMC Dealership. We were greeted by Ed Oakland. Ed was the most polite, friendly and knowledgeable sales associate I have ever come across. I would recommend him to everyone who is interested in any vehicle the Silver Star Auto Group of Thousand Oaks has to offer. Ed Oakland, even was very polite over the phone, first when he just called to say Thank you for coming in, and secondly when he let us know that a vehicle with our desired color and options first hit the lot in case we were interested in checking it out for a test drive. He was very accommodating throughout our experience and never once was pushy. My overall experience made me feel very comfortable and that his first priority was the customer and not the sale. On the test drive he was very informative and knowledgeable with all the questions that we had to ask and he never gave out false information if there was a question he did not know the answer of. He would find you the right answer rather than be wrong. I have been to numerous other dealers in my car search throughout my life and I can say Ed Oakland is the most respectable Sales Consultant I have ever come across. He will be my first choice every time I’m in the market for a new car. He cares about the customer and was always willing to do whatever he could to earn your business and trust. More

Over the past 9 years or so my family and I have bought Over the past 9 years or so my family and I have bought or leased 6 cars from Phillippe. I have recommended two of my friends who also have bought f Over the past 9 years or so my family and I have bought or leased 6 cars from Phillippe. I have recommended two of my friends who also have bought from Phillippe. We have received excellent service every time. Whenever I need anything I first call Phillippe and he always makes time to help me. He recently helped me connect my new phone because i couldn't figure it out. This is the second time on this car. My son also has Lexus and he helped him with that. I feel that Phillpppe is honest with me as to what are my best options and I will continue to go to Phillippe. More

I had been looking for a truck with very specific wants and needs for several months and went to GMC of Thousand Oaks, as I had purchased vehicles there in the past. Michael Troughton was excellent in maki and needs for several months and went to GMC of Thousand Oaks, as I had purchased vehicles there in the past. Michael Troughton was excellent in making sure they found exactly what I wanted instead of settling for something less. After a few days they had the exact truck I wanted, and they made the purchase process painless and enjoyable. Ed Oakland and Mark Evans also assisted in the sale and everyone was a complete pleasure to work with. I will be a life-long customer. More

We worked with Marian Dailey in leasing our new MBZ ML350. We were impressed with her willingness to work with us and work around our busy schedules. We worked out most of the details through email and ML350. We were impressed with her willingness to work with us and work around our busy schedules. We worked out most of the details through email and by phone. When we were able to come in, finish the paperwork, turn in our previous lease and pick up the new car - it was on a Saturday. It was her day off - but she came in and took care of us! She was extremely friendly and made us feel welcomed. We had already agreed on a price over the phone - but when we were in the dealership she noticed that we had insurance through a particular company. She informed us that she could get another $4,000 off the price. This was unheard of. We had already agreed on the details and we would have never known if there was additional incentives. From the moment we walked into the dealership until we drove away we had smiles on our faces. I do not like car shopping because of the hassle - this was a fantastic experience because it was truly hassle free. We actually felt like there were working WITH us to get the best deal. Our experience at Silver Star Automotive Group was unlike any other. We will definitely get our next Mercedes from them! Great Experience. Great Dealership. Great Customer Service. More

The buying experience was very straightforward and the result most satisfactory. Ryan was cooperative in finding the perfect ML350, exploring the inventory and finding an "advertisement car" that was equi result most satisfactory. Ryan was cooperative in finding the perfect ML350, exploring the inventory and finding an "advertisement car" that was equipped just as we wanted it to be. He made sure the terms of our lease met our needs. On the whole, one of the most pleasant car buying experiences I have had in 43 years buying personal automobiles. More

I am 45, so this is not the first car I have bought at a dealer and I will say that this was the very best buying experience I have ever had purchasing a car. Mitch (sales manager), Michael (salesman), and dealer and I will say that this was the very best buying experience I have ever had purchasing a car. Mitch (sales manager), Michael (salesman), and Mark (finance manager) were all fantastic to work with and I did not have to haggle the price. I honestly cannot come up with any negative comments about this dealership! More