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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

4.5
144 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 144 reviews

June 07, 2025

Poor customer service and zero knowledge of products always trying to up sale elderly customers and disrespectful to others More

by xrcizenut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You may review my invoice
June 06, 2025

I had a very positive experience with my service representative Arman. I appreciate how he was polite, professional, and communicative. I brought my car in. I’m gonna make sure it’s taken care of an More

by sgeher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
June 05, 2025

Had a wonderful experience. Our Salesman was friendly, knowledgeable and was respectful of what are needs were, in fact everyone we came in contact with made our visit very plea More

by momdelaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Percy Cruz
Jun 05, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're so glad you had a positive experience at Swickard Buick GMC of Thousand Oaks! Our team is committed to providing friendly and knowledgeable service, and it's great to know we met your needs. Thank you for sharing this feedback with us!

June 04, 2025

We had a great experience purchasing our new truck. Got a good deal on the vehicle and fair value for our trade. Third vehicle purchased from this dealership. Thank you to Erik, Carlos and Jeff for hel More

by Mike g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik,Carlos,Jeff
Jun 05, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Mike, thank you for choosing Swickard Buick GMC of Thousand Oaks once again! We're delighted to hear that Erik, Carlos, and Jeff made your truck purchase a great experience. Enjoy the new ride, and welcome to the Swickard family!

May 31, 2025

I was pleased with my experience. Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know whe More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know employee’s name
Jun 02, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Susan, we're delighted to hear that you had a pleasant experience with us at Swickard Buick GMC of Thousand Oaks. Thank you for your kind words and we look forward to welcoming you back in the future!

May 29, 2025

Excellent service writers and technicians. I would highly recommend this dealership to anyone looking to have their vehicle repaired.. More

by Jbrecycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
May 30, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for recommending Swickard Buick GMC of Thousand Oaks! We're delighted to hear that our service writers and technicians provided excellent assistance. We appreciate your support!

May 28, 2025

Absolutely Horrible Experience — Avoid This Dealership I came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever More

by unhappycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arman
Jun 04, 2025 -

Swickard Buick GMC of Thousand Oaks responded

It's disappointing to hear about your experience with our service department. We strive for respectful and helpful interactions, so it's concerning that we fell short in this instance. Your feedback is invaluable, and your comments will be forwarded to the appropriate managers so that this can be investigated internally. Thank you, Terry Collins- Customer Experience Team Lead CustomerExperience@Swickard.com

May 26, 2025

One of the best experiences I’ve had as a car shopper. Staff was wonderful!!!!! More

by LincolnPark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kanye Buchanon was a very good salesperson and the whole staff was wonderful!!!!!
May 27, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We couldn't ask for a better review of Swickard Buick GMC of Thousand Oaks. Thanks so much! Enjoy the road in your new vehicle, and welcome to the Swickard family!

May 24, 2025

Swickard GMC were great and easy to work with. I love my new truck. Thanks again for your service. More

by jhdesignee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah did an excellent job
May 27, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We are glad to hear that our Swickard Buick GMC of Thousand Oaks team was great to work with. Enjoy the truck!

May 23, 2025

Service writer was courteous and facilities were clean. The waiting area was comfortable. Car was delivered washed. More

by gahayek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Ontman
May 23, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're delighted to hear that you had a positive experience with our courteous service writer and enjoyed the clean facilities at Swickard Buick GMC of Thousand Oaks. It's great to know the waiting area was comfortable, and your car was returned washed! Thank you for sharing your feedback.

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