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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

4.5
124 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 124 reviews

March 29, 2025

He was polite, courteous, took care of issues explained warranty and how it would be taken care of. Called when complete. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Mar 31, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Larry, we're glad to hear you had a positive experience with our team at Swickard Buick GMC of Thousand Oaks. Thank you for sharing your feedback!

March 15, 2025

First time taking my car to this dealership. Needed to have a fuel injector replaced and they were great. Arthur kept me updated as to the progress on my car and the car was finished earlier tha More

by s.stark33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Mar 16, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for choosing Swickard Buick GMC of Thousand Oaks for your service needs! We're delighted to hear that Arthur and our team provided excellent care, keeping you informed throughout the process. It's great to know your car is running smoothly now, and we look forward to assisting you in the future!

March 15, 2025

Thousand Oaks Cadillac was very professional, I needed an oil change, without a schedule, I walked in and had my car serviced and washed within two hours. More

by 310@2135050.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Mar 16, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're delighted to hear that Swickard Buick GMC of Thousand Oaks was able to accommodate your unscheduled visit and provide efficient service. Thank you for sharing your experience, and we hope to assist you again!

March 06, 2025

This Cadillac dealership always does a very good job diagnosing and repairing my various GM vehicles. More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff
Mar 07, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're delighted to hear that Swickard Buick GMC of Thousand Oaks consistently meets your expectations with our diagnostic and repair services. Thank you for trusting us with your GM vehicles!

March 02, 2025

Made me a deal I couldn’t walk away from and made the buying process easy! More

by M J S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher and Ulysses
Mar 03, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for leaving Swickard Buick GMC of Thousand Oaks a five-star review. Enjoy the road in your new vehicle, and welcome to the Swickard family!

February 26, 2025

Meghan is fantastic. Though I haven't needed to go in a lot, when I have she knows my name, the reason I'm there, and seems genuinely interested in getting whatever issue More

by helmerseye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Hoernke
Feb 27, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing such a glowing review! We're delighted to hear that Meghan has provided exceptional service at Swickard Buick GMC of Thousand Oaks. We appreciate your support and look forward to assisting you in the future!

February 25, 2025

I appreciated the time that the service coordinator took to get a video of a problem area on my car's differential. He also gave me an approximate time line when it should be repaired. More

by rjjensen745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Curtis, I think.
Feb 26, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience with us! We're glad to hear that our service coordinator at Swickard Buick GMC of Thousand Oaks was able to assist you effectively. If there's anything else we can do, just let us know!

February 23, 2025

Fixed transmission fluid leak but their communication was awful. Had to call multiple times and never got a return call while they had my vehicle for 4 days. I only found out my vehicle was ready on the fou More

by Dsds8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Feb 25, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience with us. It's disappointing to hear about the communication issues and customer service challenges during your visit, as we strive for a seamless process. We appreciate your feedback and will use it to improve our services moving forward. Please get in touch with me at the email address below with your full name and phone number. Also, when you contact me, please list the name "Dsds8" on the subject line so that I can associate that email with this review. Thank You, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

Mar 01, 2025 -

Dsds8 responded

Email sent

February 13, 2025

My service advisor Meagan is fabulous! She always communicated the service process. Thank you Meagan! More

by 221960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MEAGEN
Feb 13, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're delighted to hear that Meagan provided you with excellent service at Swickard Buick GMC of Thousand Oaks! Thanks for sharing your experience, and we'll be sure to pass along the praise.

February 07, 2025

I’ve had not so great experiences in the past with this dealership’s service department. However, my most recent experience was very pleasant. Meaghan was responsive and kept on top of things, even though More

by TheRealJake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Feb 07, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience with us at Swickard Buick GMC of Thousand Oaks! We're glad to hear that Meaghan provided responsive and attentive service, making a positive difference in your visit. We appreciate your feedback and look forward to welcoming you back in the future!

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