Back

Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

4.4
155 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

Directions

By Type

Showing 155 reviews

August 04, 2025

Very “matter of fact” and patient with me after several changes in details of our vehicle’s malady. More

by Larane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
August 01, 2025

Very poor communication with service department. They need to spend more time communicating with customers and returning phone calls. More

by sergpogosyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not.
July 21, 2025

My vehicle was repaired as promised and parts were communicated to me before the repairs started. More

by Tdrichard60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ARMAN
Jul 21, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We look forward to serving you next time! Thanks for all your support of Swickard Buick GMC of Thousand Oaks!

July 19, 2025

While our vehicle was in service, Mr. Arman Arhanian was the best thing about having our vehicle in service! There were some complex service issues that needed addressed, and his communi More

by Gary W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Arhanian
Jul 21, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Gary, we are thrilled that Mr. Arhanian was so helpful during your visit! Thank you for trusting Swickard Buick GMC of Thousand Oaks with your business and your vehicle.

July 17, 2025

Arman was great. He took care of everything. He found some other issues that another dealership did not find and got it all taken care of with my extended warranty th More

by recinos20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Jul 18, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your feedback! We are thrilled that Arman went above and beyond to assist you and provide knowledgeable service. We appreciate your business and we hope to see you again at Swickard Buick GMC of Thousand Oaks!

June 30, 2025

Manny was a great service agent. He responded timely and was very helpful. My car was completed in the time that was quoted. More

by Brynnstotko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Jul 01, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're happy to hear that Manny provided you with timely and helpful service at Swickard Buick GMC of Thousand Oaks. Thank you for sharing your experience!

June 29, 2025

The service experience was lazy and slow. I had an 8am appointment and they were in no hurry to get me checked in until 8:25 and then didn’t inform me my car was done. So I had to call the ne More

by kmsmith0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Jun 30, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience. We strive for a more efficient visit when you arrive at the dealership. Your feedback is valuable, and we'd like to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 21, 2025

Been going to T. O. Dealership for a while and always the best service and quick More

by Josh Carlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Ontman
Jun 23, 2025 -

Swickard Buick GMC of Thousand Oaks responded

We're lucky to have you as a customer, Josh. Thank you for supporting Swickard Buick GMC of Thousand Oaks!

June 20, 2025

Very professional, knowledgeable and easy to talk to. Ask for Jimmy. He and Dave are the best. More

by jferraccioli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Solorio
Jun 23, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Thanks so much for the 5-star review of Swickard Buick GMC of Jimmy and Dave at Thousand Oaks!

June 19, 2025

Service representatives are know)edgeable The customers waiting room is clean, well stocked. A shuttle is available. More

by Leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Jun 20, 2025 -

Swickard Buick GMC of Thousand Oaks responded

Leah, we're delighted to hear that you had a positive experience with our service team at Swickard Buick GMC of Thousand Oaks. Thank you for highlighting the amenities we offer; your satisfaction is important to us!

1
...