Swickard Buick GMC of Thousand Oaks

Poor customer service and zero knowledge of products always trying to up sale elderly customers and disrespectful to others always trying to up sale elderly customers and disrespectful to others More

I had a very positive experience with my service representative Arman. I appreciate how he was polite, professional, and communicative. I brought my car in. I’m gonna make sure it’s taken care of an representative Arman. I appreciate how he was polite, professional, and communicative. I brought my car in. I’m gonna make sure it’s taken care of and he communicated with me very constructively in time with throughout the process I experienced no issues or surprises. Would gladly work with Arman again. More

Had a wonderful experience. Our Salesman was friendly, knowledgeable and was respectful of what are needs were, in fact everyone we came in contact with made our visit very plea Our Salesman was friendly, knowledgeable and was respectful of what are needs were, in fact everyone we came in contact with made our visit very pleasant. More

We had a great experience purchasing our new truck. Got a good deal on the vehicle and fair value for our trade. Third vehicle purchased from this dealership. Thank you to Erik, Carlos and Jeff for hel Got a good deal on the vehicle and fair value for our trade. Third vehicle purchased from this dealership. Thank you to Erik, Carlos and Jeff for help and friendliness More

I was pleased with my experience. Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know whe Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know when I come back again it will be a pleasurable experience so thank you. More

Excellent service writers and technicians. I would highly recommend this dealership to anyone looking to have their vehicle repaired.. I would highly recommend this dealership to anyone looking to have their vehicle repaired.. More

Absolutely Horrible Experience — Avoid This Dealership I came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever had. The service advisor, Arman, was extremely rude, dismissive, and condescending from the moment I walked in. He spoke to me as if I was completely clueless and made no effort to explain anything respectfully. When I asked about available coupons, he said he’d check, but when I called back after comparing prices and finding that GMC of Simi Valley offered the exact same service $70 cheaper, his attitude became even worse—clearly irritated that I dared to price match. When I asked about using another coupon for an additional service (an air filter replacement), he flatly refused without any explanation. Instead of explaining that coupons can’t be stacked and I would need to return for a separate service visit, he barked, “I’m not doing it,” with zero explanation beyond, “I already adjusted the price.” When I requested a manager, Arman claimed I could meet “Dave” in 30 minutes—yet, unsurprisingly, Dave had vanished by the time I arrived, leaving only a hastily printed price sheet. I pointed out I’d gladly return for the second couponable service (I need warranty work on a faulty sun visor anyway). Arman shrugged and offered no solution. Just for the record the coupon would have offered an additional $12.50 off the entire bill (it wasn’t about the price so much anymore it was about the abhorrent service). Even worse, when I insisted on a printed bill to confirm the “matched” price, he discovered it was still wrong—proving they were over-charging me until the very last minute. Bottom line: rude advisor, broken price-match promise, and blatant over-charging. I’ve never encountered such unprofessional, argumentative behavior in a customer-facing role. If you value respectful service and transparent pricing, steer clear of this dealership and head to Alexander Buick GMC in Simi Valley instead. More

One of the best experiences I’ve had as a car shopper. Staff was wonderful!!!!! Staff was wonderful!!!!! More

Swickard GMC were great and easy to work with. I love my new truck. Thanks again for your service. I love my new truck. Thanks again for your service. More

Service writer was courteous and facilities were clean. The waiting area was comfortable. Car was delivered washed. The waiting area was comfortable. Car was delivered washed. More