Sutton Ford - Service Center

Awesome, fantastic I think the above answer says it all I’ve only dealt with one dealership before Sutton there is no comparison with Sutton, top of the line I think the above answer says it all I’ve only dealt with one dealership before Sutton there is no comparison with Sutton, top of the line More

Sutton Ford rocks Sutton is the most customer friendly dealership I have ever dealt with,they go above and beyond to make your experience stress free and timely Sutton is the most customer friendly dealership I have ever dealt with,they go above and beyond to make your experience stress free and timely More

Fast, efficient, quality service I brought my 2013 Edge in since the AC was blowing hot air on the driver and cold air on the passenger side. I worried it might be an actuator motor I brought my 2013 Edge in since the AC was blowing hot air on the driver and cold air on the passenger side. I worried it might be an actuator motor burned out which would have cost a lot. It turned out to be a computer glitch which was fixed for less than half the price of having to take the dashboard apart to replace a motor. The service department had it fixed within a few hours of my bringing it in and leaving it. I thought it would have taken more time. Kudos for a good job! More

A dealer who cares I have been going to 2 other ford dealers primarily rod baker (2 blocks from house) and they never performed my quicklane service the works like Sutto I have been going to 2 other ford dealers primarily rod baker (2 blocks from house) and they never performed my quicklane service the works like Sutton. Sutton actually performed the service like they said they would. I didnt have to call back and complain because the services were not done to the manager. And they explained what services im supposed to be having. Sutton was much busier and they still provided outstanding customer service. Allen took the time, worked with the technician and actually cared about me and my car More

Excellent customer service!!! I have no problem. I'm always satisfied with them! They are always mannerable and very cheerful. They make sure that your car is taken care of. I have no problem. I'm always satisfied with them! They are always mannerable and very cheerful. They make sure that your car is taken care of. More

Needed a wiper motor, Eric Bukuma took care of the problem. The service tech tested and found that the wiper motor needed to be replaced and as always,did so in a short period of time and I Had my car back in The service tech tested and found that the wiper motor needed to be replaced and as always,did so in a short period of time and I Had my car back in about 4 hours or so, very good service More

Fast, considerate service. I have been a regular QuickLane customer for over twelve years, and there's good reason for that. Many of the folks working there have been there for I have been a regular QuickLane customer for over twelve years, and there's good reason for that. Many of the folks working there have been there for most, if not the entire time I've been going there. I know I can trust them to keep me well informed about the condition of my car, any potential problems that are developing, etc. You earn rewards for services performed, good on a future visit. Free wash. Great place to do business! More

Great customer service extremely helpful employees Extremely helpful employees .I have done business with Sutton Ford for well over twenty years. Letter Parker has been the salesperson that I always us Extremely helpful employees .I have done business with Sutton Ford for well over twenty years. Letter Parker has been the salesperson that I always use. I have referred friends there More

2011 Lincoln MKZ Hybrid Sutton Lincoln Ford is an excellent dealership and I bought 2 new cars there so far. Even though I have moved from Flossmoor to downtown Chicago, I s Sutton Lincoln Ford is an excellent dealership and I bought 2 new cars there so far. Even though I have moved from Flossmoor to downtown Chicago, I still drive back to the Matteson dealership. The oil change service does not get an appointment, just first come first serve. In the past that was OK, but now that I live a long distance away, I called to make the appointment. The service manager said just come in. I did about 10:30am, but was saddened to find out that there were 8 cars ahead of me. They told me it wouldn't be ready until after 4pm. I would not have killed a whole day for the routine 35,000 maintenance. I could not go home, because it is too far, and they wouldn't schedule me anyway. Of course, driving home during rush-hour was not expected. So the day was shot, and for the future, I may have to find a Lincoln dealer closer to my condo in Chicago. More

The works I went to the quick lanes service area to get my car serviced (the works) and I was like the 12th in line, but I was there no more than an hour and ha I went to the quick lanes service area to get my car serviced (the works) and I was like the 12th in line, but I was there no more than an hour and half and I was done. I was definitely satisfied! More