Sutton Ford - Service Center

Professional Clean facility with courteous helpful personnel. People who know how to accommodate customers.Also they seem to be willing to listen to customers and Clean facility with courteous helpful personnel. People who know how to accommodate customers.Also they seem to be willing to listen to customers and value their view point. More

had to ask if under warranty Seems to me you's worry about sales more than service and answering question of a client that not only bought one but two from the dealership Asking a Seems to me you's worry about sales more than service and answering question of a client that not only bought one but two from the dealership Asking about situations that have happened more then twice then have to schedule a appointment hopefully under warranty and not getting a charge for it. 3 times stopped by to have a vehicle washed and it was down. Very Disappointed sometimes with situations at the dealership. Also both Sales persons I dealt with both left? One came back didn't seem very concerned about anything he got the sale. More

Took a long time for a job that looked rushed I had an 11am appt for auto butler..basically getting my explorer detailed. I was there for 2 hours and 45 minutes. By the time I got my truck back it I had an 11am appt for auto butler..basically getting my explorer detailed. I was there for 2 hours and 45 minutes. By the time I got my truck back it was raining and I was late to pick up my husband so I left in a hurry. Because it was raining I cannot speak for the exterior but the interior was bad. They swept some of the floor but not in the back. Their cleaner always leaves smear marks on all the chrome accents that I have to polish off later. But the worst were windshield and touchscreen....cleaner was heavily speckled all over the bottom 12 inches or so of the windshield. It's a mess. It's really frustrating to waste your day only to have to go home later and reclean everything yourself. More

Awesome From the time I walked into the door to my ride to my destination to the time I picked the vehicle up -everyone is awesome. Ford rocks. From the time I walked into the door to my ride to my destination to the time I picked the vehicle up -everyone is awesome. Ford rocks. More

No fuss service delivered quickly Excellent experience, greeted warmly checked in quickly, friendly service, full explanation given and then service carried out quickly. service and p Excellent experience, greeted warmly checked in quickly, friendly service, full explanation given and then service carried out quickly. service and price structure was explained before work commenced. More

Service appointment Needed my 6 month Auto Butler as well as repair my passenger a/c and got the oil change special too. Very fast, excellent results! They offer a shuttl Needed my 6 month Auto Butler as well as repair my passenger a/c and got the oil change special too. Very fast, excellent results! They offer a shuttle service to take me home while doing this work, but from past experience, I just wait b/c they are so fast. They did not disappoint this time either. More

Fast friendly service with a smile Had "The works" oil change and everything went well. The employees at Sutton Ford are awesome. Our family has purchased many vehicles there and recomm Had "The works" oil change and everything went well. The employees at Sutton Ford are awesome. Our family has purchased many vehicles there and recommend that dealership at every opportunity. More

Friendly staff, had warranty work on my Lincoln received loaner, car wash and vacuum from Sutton Lincoln. We’ve purchased several vehicles from Sutton lincoln staff, had warranty work on my Lincoln received loaner, car wash and vacuum from Sutton Lincoln. We’ve purchased several vehicles from Sutton lincoln and always a great experience More

Too much to repair. I needed the water pump repaired. It cost too much for me to have it done at Ford. For the time, I found a local repair shop to just replace the wate I needed the water pump repaired. It cost too much for me to have it done at Ford. For the time, I found a local repair shop to just replace the water pump. More

Oil Change (The works) Always have a great service experience at Sutton Ford, however on my last visit I had an oil change(the works package) when I received my car I notice Always have a great service experience at Sutton Ford, however on my last visit I had an oil change(the works package) when I received my car I noticed that my windshield washer resovior had not been filled and the hood of my car was not closed. More