Sutton Ford - Service Center

My experience was positive and reassuring. My car was towed in.. They evaluated my car and corrected the problem. I was very happy, I was not billed & the problem was corrected. My car was towed in.. They evaluated my car and corrected the problem. I was very happy, I was not billed & the problem was corrected. More

Autobutler & Oil Change Sutton Ford has always provided me with excellent vehicles and service. This time I had my first regularly scheded autobutler appointment and they wer Sutton Ford has always provided me with excellent vehicles and service. This time I had my first regularly scheded autobutler appointment and they were able to shuttle me so i was on time for work and work with me when they ran into problems to make it right. The diligence to make sure I was satisfied really stood out to me and my car looks great! More

ok service because they did a tire rotation and the suspension doesn't seem right prior to them doing it. I feel that at some point I will need tire service due because they did a tire rotation and the suspension doesn't seem right prior to them doing it. I feel that at some point I will need tire service due to how they did tire rotation. Car is not driving smoothly before their servicing More

Not happy customer When I first purchase my vehicle the service was great. Customer service was excellent. Now the customer service is not the same. They give u wrong in When I first purchase my vehicle the service was great. Customer service was excellent. Now the customer service is not the same. They give u wrong information over the phone. I decided to find me another dealership to get my work done on my truck. My brakes is still squeaking on my truck. And my truck is still jerking. And they can’t figure out why. The manager Mary was very nasty to me on the phone. More

Sutton Gord Great experience!! Was treated very well and everyone was very attentive and personal. They made sure my needs were met. My experience was grade A Great experience!! Was treated very well and everyone was very attentive and personal. They made sure my needs were met. My experience was grade A More

Requested Information Shaun Baker is the best! he took his time to diagnose the. Issue. The Receptionist that answered the phone was very polite and helpful. Thanks a bunch Shaun Baker is the best! he took his time to diagnose the. Issue. The Receptionist that answered the phone was very polite and helpful. Thanks a bunch. More

Satisfied Customer Melissa LeBran and her Team are AWESOME! I am always treated with respect and care. Melissa always check in with her customers regarding what servic Melissa LeBran and her Team are AWESOME! I am always treated with respect and care. Melissa always check in with her customers regarding what service is needed, approximate waiting time, etc. This information is always very helpful and appreciated. Thank you Melissa!! You're the BEST!! More

Review of service I had "The Works" done. Oil change, tire rotation, brakes checked, fluids checked and topped off if needed. The Ouick Lane was busy so I used the wi-f I had "The Works" done. Oil change, tire rotation, brakes checked, fluids checked and topped off if needed. The Ouick Lane was busy so I used the wi-fi and checked e-mails while I waited. The staff was busy but took time to answer questions and talk to other customers and me when asked for clarifications or general questions. It was a good experience overall. (I do not see the names of the people who helped me but I think he was Bryan and the other one was a woman with a soft, high pitched voice. I see her there every time I go but I do not remember her name right now, sorry. She is always pleasant and helpful. If she is unsure or do not know an answer she will refer you to someone who may be able to help you.) I have never dealt with a salesperson at this time, I am unable to say. I dealt with a Mr. Perry in parts who helped me. More

Oil Change I will not return to Sutton Ford/Lincoln for service. I will go to Currie Motors. Dislike being able to make appointments for oil changes and having I will not return to Sutton Ford/Lincoln for service. I will go to Currie Motors. Dislike being able to make appointments for oil changes and having to wait over 2 hours. Once it was completed they asked if I wanted to run my car through the car wash. After waiting 25 minutes and seeing my car was still in the lot and not washed I told the guy to skip it. Very disappointed for a Lincoln dealership. The staff was friendly and polite in the service area. The lady at the cashier desk, not so friendly. More

Smooth and satisfied with the service Every time I come here I’m getting my questions answered and problems solved if I have any. Brian and his team definitely goes the extra mile if neede Every time I come here I’m getting my questions answered and problems solved if I have any. Brian and his team definitely goes the extra mile if needed. More