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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 08, 2023

Very concerned service. I was happy to not have to sit in the dealership and wait. More

by quandag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember employees name
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Nov 09, 2023 -

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

November 08, 2023

Amazing customer service. Quick and thorough. My car was even washed afterwards. Really appreciate the effort. More

by victoria86garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Garrett
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Nov 09, 2023 -

Sutton Ford responded

Victoria, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

November 06, 2023

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Nov 06, 2023 -

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2023

Melissa & Jaimie LeBran are the most trustworthy, knowledgeable employees, and friendly people who work to keeping my 2 Lincolns in great shape. These 2 people make Sutton Ford a great dealership. More

by dr.lwojcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaimie Lebran, master mechanic 5 stars
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Nov 06, 2023 -

Sutton Ford responded

Thanks for sharing your thoughts about your experience with Sutton Ford. Melissa and Jaimie appreciate your business and hope to see you again soon!

November 04, 2023

Custermer service okay but my sunroof cover was filthy when my car was returned to me More

by Lorrainesusie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Sutton Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lorraine, feel free to contact us at your convenience.

November 03, 2023

I've purchased 2 trucks from Sutton Ford and have been very pleased with my overall service. I'd recommend them to anyone looking to buy a Ford More

by slaws007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Sutton Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2023

Everything went well great job everyone was nice I have no complaint I away will recommend sutton ford More

by Carl_bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Nov 01, 2023 -

Sutton Ford responded

Thank you so much, Carl, for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2023

Great service each time I come to service department. I have several vehicles I bring in. And especially my commercial vehicles. More

by kitwana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Report | Print
Nov 01, 2023 -

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2023

Great job done by your service team. Jillian started the wheels in motion. Jason took over along with Jessica and Tira. Very pleased. More

by Lanierduane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Sutton Ford responded

Duane, Thanks for sharing your thoughts about your experience with Sutton Ford. Jillian, Jessica, Tira, and our team appreciate your business and hope to see you again soon!

October 31, 2023

Always love the dealership. .Got some work done by the mobile service and all I can say is excellent. Tech Brain was great. Will use in the future. More

by Dnice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Sutton Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamie, Brian, and Melissa met your expectations. Thank you for choosing Sutton Ford, we look forward to having you as a valued customer for many years to come!

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