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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 13, 2023

Very friendly people to deal with. Prompt service. Asked about my recall when I came in for my oil change and took care of it More

by rlwhite77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
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Nov 14, 2023 -

Sutton Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sutton Ford.

November 13, 2023

Quick lane very good and I will do it again. Maybe now I'll get my oil changed there also. More

by deron.ellington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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Nov 14, 2023 -

Sutton Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

November 13, 2023

Well Tony has been the best dealer person that I have dealt with the dealership is good they took care of what I needed to have done so I wasn't bothered with it even though my car stayed there a couple More

by gammyfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

November 13, 2023

Pleasant and courteous staff were helpful in explaining information necessary to for servicing and repair of vehicle. More

by granstoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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Nov 14, 2023 -

Sutton Ford responded

Thank you so much for your excellent review, Charles! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

Competent staff. Comfortable waiting areas. Clean bathroom. I appreciate the car wash! Friendly and courteous atmosphere. More

by fsh211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Nov 14, 2023 -

Sutton Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 11, 2023

Great and helpful team at Ford Sutton, always there to help me and assist me. Thank you. More

by floresplastering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 11, 2023 -

Sutton Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

November 10, 2023

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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Nov 11, 2023 -

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 09, 2023

Always friendly and helpful. Good prices and I asked if any coupons were available and they gave me one. Easy to get to on the way home from work. More

by mech199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the other two people at the quick lane desk
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Nov 09, 2023 -

Sutton Ford responded

Thank you! Jillian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

November 08, 2023

They are awesome and they do excellent work they where running a little behind but other then that they are great More

by cassandrarushing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine I forgot there names
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Nov 08, 2023 -

Sutton Ford responded

Cassandra, We are very happy to hear Jasmine provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 08, 2023

Very good fast service. Always had great service from Sutton Ford. Will continue to use Sutton ford in the future. More

by patbarnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Report | Print
Nov 09, 2023 -

Sutton Ford responded

Pat, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

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