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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 09, 2023

FRIENDLY ,PROFESSIONAL,KNOWLEGABLE,,PATIENT, AND TAKES TIME ANSWER YOUR QUESTIONS AND CONCERNS.EXCELLENT REPRENTIVE OF THE COMPANY. KUDOS. More

by emahan777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
September 08, 2023

There was a lengthy wait for the repairs to be completed on my vehicle I was at the shop from 8:45am to 12:45pm. More

by sharlettmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of the name of the person’s name in the Quick Lane area. I’m sure she told me, but, I don’t remember it.
September 03, 2023

I like the dealership it is very clean. The receptionist was professional. The only thing I thought that it could be a little warmer in the air and they should offer hot chocolate because e More

by sonjam1263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in the service department
September 02, 2023

Excellent service I will come back to Sutton again and tell my family members also. More

by mclinwillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
September 02, 2023

Very satisfying Very satisfying customer service was excellent. Notified when work was completed Thank you More

by tc_nelson57
Recommend Dealer
Yes
Sep 02, 2023 -

tc_nelson57 responded

Thank you. I am very satisfied with the service on my Ford

September 01, 2023

Great service. Very professional and polite. He is always on time and leaves no mess at my house. More

by alamonto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
September 01, 2023

The service rep was excellent as always of the mechanics. I guess they do a best that's all I Gotta say. More

by kimtruss02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

I was very happy with the service that Jessica and your staff provided us. Excellent work More

by darlenebundy113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
August 30, 2023

Wait time was not excessive. Staff friendly and knowledgeable about work to be done. Car returned to me looking and running like new. More

by jjmaltbia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jr and Brian
August 30, 2023

I truly like the service department on how friendly and caring they are about my investment…. More

by 2TooShy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason & Jessica in Quick Lane, Eddie in used car division and Mr Vino in putting me in touch with the right person
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