Sutton Ford - Service Center

I brought my car in to switch on my tires when I noticed that they did not put the sensor back on the replacement tires. I spoke to Jessica she immediately got it resolved. The only downside I had to leave that they did not put the sensor back on the replacement tires. I spoke to Jessica she immediately got it resolved. The only downside I had to leave my car overnight. More

The dealership was quite professional but waiting for the return of my vehicle was challenging return of my vehicle was challenging More

This dealership was great they handed me in a very professional way I was in and out before I knew it highly recommend Sutton Ford!!!! professional way I was in and out before I knew it highly recommend Sutton Ford!!!! More

They kept their word after a poor experience fo to overbooking at the last service appointment. Thanks to those in service I do recommend this dealership. I will be back. overbooking at the last service appointment. Thanks to those in service I do recommend this dealership. I will be back. More

Very courteous employees. Car was ready ahead of the time they said it would take. Car was ready ahead of the time they said it would take. More

Love the dealership, purchased two cars and very pleased with the service I have recieved. All the staff or friendly and helpful. with the service I have recieved. All the staff or friendly and helpful. More

Everyone was very friendly. Even though it was packed they were able to service my vehicle within a reasonable amount of time. Even though it was packed they were able to service my vehicle within a reasonable amount of time. More

On 8/15/2023 I took my 2018 Explorer (87K miles) into Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous f Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous follow-up calls, I was finally advised that the tech did not properly install the filter causing an oil leak and catastrophic damage to the engine. I understand that mistakes happen, a key distinction between great companies and all others is how bad situations are handled. This is how one of the others handled the situation: 1) Never offered an apology; 2) never explained how the mistake happened and what corrective action(s) were put into place to ensure it didn’t happen again; 3) never asked if I was out of pocket for the cost of the tow; 4) resolutions offered – we’ll give you a good deal on a newer vehicle or a used engine with similar miles as your vehicle; 5) never offered the use of a loaner vehicle; 6) four days shy of one month later and vehicle is still not fixed – no initiative to provide status updates; 7) no incentive to try and keep me as a customer – this is my fourth Explorer, I bought this Explorer new at Sutton and have had all service work completed at this dealership for the last seven years. Sutton Ford’s proclaimed mission statement and core values are “to have 100% of its team members and customers completely satisfied” and “PRUIT – personal growth, respect urgency, integrity & teamwork.” Sutton Ford will obviously never be a great company but should probably do more to try to live up to their own standards. More

Everything was great other than not getting a car wash I was told they were not able to provide a car wash due to sew machine was down was told they were not able to provide a car wash due to sew machine was down More

The service person Mr. Jones was great! He was unable to do his job because he did not have access to my information via computer. That wasted his time and mine. Jones was great! He was unable to do his job because he did not have access to my information via computer. That wasted his time and mine. More