Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

Sort by
September 25, 2023

Great service right here at home in my garage. Polite and professional mechanic. Plan on the same next time More

by jonbontekoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
September 25, 2023

Workers need to keep track of customers vehicle after service is completed. I was asked if I wanted a car wash and said yes. It would take about 5 minutes I was told. When 30 minutes went by, I asked abo More

by tking6884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2023

This used to be the dealership to go to to get all your things fixed on your vehicle. Right, but right now, they fell off. More

by Jontice Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

My car was fixed in a reasonable amount of time and it was quick to get a appointment and it was fixed right More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
September 21, 2023

I purchased a 2023 F-350 from Sutton Ford. The process was easy from start to finish. A special thanks to the following staff that made me feel welcome and answered all questions. Nick Shaqra, More

by g.crossett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shaqra, Alex Yamane, Anthony Sporando
September 21, 2023

After paying $1,925. 38 for some work that was incomplete. They no longer will be serving me. More

by UNHAPPY CUSTOMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Sutton Ford responded

Everything was made right and we cannot work with individuals who threaten to sue or come in with the police. Being disrespectful and rude to team members is not tolerated.

Sep 21, 2023 -

UNHAPPY CUSTOMERS responded

The reason why I brought the police so you wouldn’t say I was being rude and disrespectful make it make sense. And the police have it on their camera. I did not speak to no team member only Jamie. With Matteson Police Department.

Sep 21, 2023 -

UNHAPPY CUSTOMERS responded

I wasn’t rude nor disrespectful that’s why I brought the Matteson Police Department as a witness.

September 20, 2023

I understand things happen, as a customer we should not have to know. Service could be better. More

by abasco08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor, Cree Lyons, Eric Eric
September 18, 2023

service was exellent. the preparation was good.the knowledge about the vehicle was good and over all was very polite. More

by carlos.may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

My wife and i have be going to Sutton for many years and always receive fantastic service More

by VJCEASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
September 18, 2023

I just purchased a. car battery. I was out within an hour. Your representative was pleasant. More

by RJHAT.RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
...
10
...