Sutton Ford

I literally financed a 2019 Ford Edge with 88k miles on 09/26/2024 from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost 09/26/2024 from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. More

I recently purchased a used car from this dealership, and it had around 38000 miles on it. The car generally runs well, but it did have a few issues that Sutton Ford addressed. However, I encountered persist it had around 38000 miles on it. The car generally runs well, but it did have a few issues that Sutton Ford addressed. However, I encountered persistent problems with the check engine light, and despite multiple visits to Sutton Ford, the issue persisted. The mechanic mentioned a potential problem with the catalytic converter, which was also indicated by my phone's car interface, pointing to an emissions issue related to the catalytic converter. Instead of resolving the underlying problem, the dealership repeatedly made temporary fixes, allowing my warranty to expire and leaving me to cover the costs. My experience serves as a cautionary tale for potential customers of this company. More

Ariel and everyone involved was very knowledgeable and highly professional. Excellent customer service! Handling of finances and vehicle follow ups were outstanding. highly professional. Excellent customer service! Handling of finances and vehicle follow ups were outstanding. More

Friendly,knowledgeable and well versed in selling cars. In the community. Helpful. Various cars to choose between. In the community. Helpful. Various cars to choose between. More

The Dealership was Very Clean Mr. Vino Smith and Mr Greg Lohan was Professional and Polite Courteous I was able to get what I wanted Vino Smith and Mr Greg Lohan was Professional and Polite Courteous I was able to get what I wanted More

Easy to work with, very attentive to details. I drove 300 plus miles because my local Ford dealers were not willing to work with me the way Sutton did. I drove 300 plus miles because my local Ford dealers were not willing to work with me the way Sutton did. More

Purchased a used vehicle but before purchasing we were told the vehicle was put on the diagnostic machine and the veo ly needed a tune up. One week after purchasing the engine light came on. Took vehicle told the vehicle was put on the diagnostic machine and the veo ly needed a tune up. One week after purchasing the engine light came on. Took vehicle in and was told the soark okug installed was loose. Well two weeks later engine light came back in took the vehicle to another dealership only to find out the sensor wS gone, gas and engine gilter wS needed. Cost over $500. Unfortunately, there was a 7 day warranty. Purchased an additional warranty but it didn't cover the sensor. The itger dealership pyr tge vehicle on the machine and it provided all tge issues with the vehicle i was opposed to buying this vehicle. A significant amount of money was applied as down payment. Not happy. This is the second vehicle purchased here that has had issues. Never again! More

I was very satisfied with the service professionalism of Taiya; she really made feel comfortable with the transaction. She is a true professional. Taiya; she really made feel comfortable with the transaction. She is a true professional. More

The sales rep and the management was okay I have been reaching out to them since I bought my new car and what really pissed me off was that they was aware of the deep scuff mark in the front that was don reaching out to them since I bought my new car and what really pissed me off was that they was aware of the deep scuff mark in the front that was done at the dealer and no one told me about it until I noticed it because the truck I purchased is black and it was dark by the time I left the dealer I should’ve been informed and now I feel like I’m being pushed to the side and nothing is going to get repaired!!!! So for future reference take a flash light for night buys to prevent any cover ups More

Buying our car was a great experience. Everyone there was so nice and helpful. There was no high pressure like you find at other dealerships. Everyone there was so nice and helpful. There was no high pressure like you find at other dealerships. More