Sutton Ford

DO NOT STEP FOOT INTO THIS STORE This place has to be the worst dealership I've ever come in contact with. The salespeople never return phone calls. The managers never return phone This place has to be the worst dealership I've ever come in contact with. The salespeople never return phone calls. The managers never return phone calls. The GM Pam?? The biggest joke in the store. Not only did she refuse to talk to me when I came into the store to see her last week, she kept having her manager screen what it was I wanted over and over. All I wanted to do was talk to her about how I was mistreated. She didn't even seem to care that I existed. They got my money and they have moved on. Don't believe all those 5 star ratings. I'll bet they bought every one of them. I will NEVER go back to that store and I will let everyone know what kind of a shoddy organization she runs. I'm still waiting for a phone call back from the "Nate" the owner. I guess he doesn't care either. More

Amazing service We were looking for a new SUV and dealt with a few people at Sutton Ford. All the employees there were completely professional, courteous and very in We were looking for a new SUV and dealt with a few people at Sutton Ford. All the employees there were completely professional, courteous and very informative. One particular employee, John Serritella went way above and beyond excellent customer service. He was extremely friendly and in no way, pushy at all. He took a very lengthy time to go over all our options on vehicles with the right fit for our family and spent so much time going over every detail of our purchase. His service made me finally understand what every line item charge is for. He was so informative and personable. My husband and I will always go to this dealership to purchase all our vehicles in the future. John Serritella is a huge asset to Sutton Ford. More

Terrible Customer Service Terrible customer service!!! I had an appointment to see a vehicle (driving from out of town) and called the day before to confirm only to find out th Terrible customer service!!! I had an appointment to see a vehicle (driving from out of town) and called the day before to confirm only to find out they had already shipped it off to auction. No email, no phone call, nothing. I had to call them to find out. Don't take an appointment if you're planning on auctioning the vehicle before the appointment! I will most definitely not be considering these clowns when purchasing a vehicle. More

A+ Dealership I must say, this dealership along with the customer service I received in buying my new ford Edge was outstanding!!! The sales person name was John Se I must say, this dealership along with the customer service I received in buying my new ford Edge was outstanding!!! The sales person name was John Serritella. He was not to pushy and walked out with exactly the car, all the bells and whistles and even the car payment I wanted. Very pleased More

Best car buying experience! Bought a Lincoln MKX ...... Love the car. Best car buying experience for me. After choosing the vehicle I wanted, Matt and John helped me find exactl Bought a Lincoln MKX ...... Love the car. Best car buying experience for me. After choosing the vehicle I wanted, Matt and John helped me find exactly what I was looking for. At the time of pick up we were in and out in an hour. I would recommend Sutton Lincoln to anyone interested in a Lincoln or Ford car. More

Excellent Sales service and Hot Popcorn Too! I resently visited Sutton Ford and the had excellent sales service. The sales associate George Barker was very friendly, courteous and knowledgeable a I resently visited Sutton Ford and the had excellent sales service. The sales associate George Barker was very friendly, courteous and knowledgeable about the the vehicles, different make and models. I left very satisfied and full from a delicious bag of popcorn! More

My Sutton Ford Experience While having a conversation with several coworkers on where to purchase a vehicle, Sutton Ford came highly recommended. Upon entering the dealership I While having a conversation with several coworkers on where to purchase a vehicle, Sutton Ford came highly recommended. Upon entering the dealership I was greeted by friendly and professional customer service. George Barker introduced himself and asked how could he could be of service to me. Mr. Barker listened to my needs and wants. After searching through their selection of automobiles, I found the car I wanted. Mr. Barker assisted me in getting that vehicle. George was always very professional and made me feel at ease. I would recomend this dealership as well George Barker if you are in search of a new or used vehicle. More

Last Friday, I went to inquiry about financing a new Last Friday, I went to inquiry about financing a new vehicle at Sutton Ford in Matteson, IL. I was greeted by George Barker, who made me feel comfo Last Friday, I went to inquiry about financing a new vehicle at Sutton Ford in Matteson, IL. I was greeted by George Barker, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and answered every question of mine patiently. Nowadays, it commonly seen that car salesmen only objective is to get money out of your wallet. But, salesman like Mr. Barker delivers an incredible service and gives a very pleasant experience. I will be coming to your showroom for the years ahead. More