Sutton Ford

Oil change and autobutler The services I received by Kevin for the autobutler done on my vehicle was amazing! The last time I had that service done, it was not done nearly as w The services I received by Kevin for the autobutler done on my vehicle was amazing! The last time I had that service done, it was not done nearly as well as it was this time. Also, Ray was the mechanic that completed my oil change. He always does a great job! He’s the only one that remembers to reset the oil change light in my vehicle and places the sticker in the window. The reason I won’t give five stars is still because of not receiving proper care from the Lincoln service representative from the last oil change/autobutler I tried to schedule. (Waiting over a month for an appointment and to have a small part replaced) I’m glad this is the last oil change I needed to use at your facility for that purpose alone. More

Always Friendly - Service With a Smile Never had an issue with the service department at Sutton Ford. Service has always been performed efficiently and thoroughly. Communication is always m Never had an issue with the service department at Sutton Ford. Service has always been performed efficiently and thoroughly. Communication is always maintained in a timely manner. More

Great service at Sutton Every time I take my car into Sutton Ford the same thing happens. I get excellent service from the minute I walk in until the moment I leave. Every time I take my car into Sutton Ford the same thing happens. I get excellent service from the minute I walk in until the moment I leave. More

Top-Notch High Quality There is a family feel to this place. I always enjoy going there because of they are genuinely friendly and concerned about meeting my needs. There is a family feel to this place. I always enjoy going there because of they are genuinely friendly and concerned about meeting my needs. More

RENEWED AUTO BUTLER PAINT AND INTERIOR PROTECTION Completed service in a timely fashion and returned car in great condition. Paint sealant was great and the interior was immaculate. Car looks new aga Completed service in a timely fashion and returned car in great condition. Paint sealant was great and the interior was immaculate. Car looks new again. More

Jillian and Jamie were excellent to deal with Jamie was a very polite person to deal with he answered all my questions regarding my vehicle. I would highly recommend sutton ford for all service wo Jamie was a very polite person to deal with he answered all my questions regarding my vehicle. I would highly recommend sutton ford for all service work. More

Service Center Great Communication not so great Brought my car in again for the auto butler.Was greeted promptly at my 11:00 am appointment time. After a short wait I was given a ride home. At 2:00p Brought my car in again for the auto butler.Was greeted promptly at my 11:00 am appointment time. After a short wait I was given a ride home. At 2:00pm got a call car was done. I asked for a ride was told driver would call when he was leaving. So I waited and waited. At 5 I called was told I was next. So I waited again. Called again at 6 was told again I was next. Driver arrived at 6:30 I picked up my car at 7:00. My 3 hour service turned out to be an 8 hour job ruining my entire day. Had l gotten a call they were having a problem I could have paid someone to drive me instead of sitting the entire day. This same lack of communication happened on a previous visit when my car sat the entire day waiting for a recall issue that they didn't have what they needed to do the job. That's two occasions I wasted my entire days waiting for calls that never came. This seems like a total disregard of the customer total disrespect. My time is worth something to me not to sit waiting. If I could get the work elsewhere i would. I know the response is going to be unexpected things happened but doesn't help me a bit. More

Tire Replacement My car was towed to the dealership due to a tire that exploded in my garage! Jillian was courteous, empathetic and efficient. She handled the matte My car was towed to the dealership due to a tire that exploded in my garage! Jillian was courteous, empathetic and efficient. She handled the matter with expertise and I was pleased with her service. More

Great Because I always get great service and the staff is knowledgeable, professional helpful and really nice. I would recommend this dealership to family Because I always get great service and the staff is knowledgeable, professional helpful and really nice. I would recommend this dealership to family and friends. More

Melissa was very kind and professional. Service was great Great service was a little long but I was so comfortable I could have waited longer. Thanks for the free water never had that happen before Great service was a little long but I was so comfortable I could have waited longer. Thanks for the free water never had that happen before More