Sutton Ford

A dealer who cares I have been going to 2 other ford dealers primarily rod baker (2 blocks from house) and they never performed my quicklane service the works like Sutto I have been going to 2 other ford dealers primarily rod baker (2 blocks from house) and they never performed my quicklane service the works like Sutton. Sutton actually performed the service like they said they would. I didnt have to call back and complain because the services were not done to the manager. And they explained what services im supposed to be having. Sutton was much busier and they still provided outstanding customer service. Allen took the time, worked with the technician and actually cared about me and my car More

Excellent customer service!!! I have no problem. I'm always satisfied with them! They are always mannerable and very cheerful. They make sure that your car is taken care of. I have no problem. I'm always satisfied with them! They are always mannerable and very cheerful. They make sure that your car is taken care of. More

Needed a wiper motor, Eric Bukuma took care of the problem. The service tech tested and found that the wiper motor needed to be replaced and as always,did so in a short period of time and I Had my car back in The service tech tested and found that the wiper motor needed to be replaced and as always,did so in a short period of time and I Had my car back in about 4 hours or so, very good service More

Awesome buying experience Chatman Farland and Micheal Anthony walked me through buying a brand new car with ease. I could not have asked for a better experience at Sutton Ford. Chatman Farland and Micheal Anthony walked me through buying a brand new car with ease. I could not have asked for a better experience at Sutton Ford. More

Purchased 2018 Escape - Great to work with !!! We came to see options for a trade in and wanted to purchase an Escape. Walter Killingsworth and the finance team worked with us and discussed our opt We came to see options for a trade in and wanted to purchase an Escape. Walter Killingsworth and the finance team worked with us and discussed our options. Even our back and forth exchange was pleasant and in the end we received a fair trade in and great financing to purchase our 2018 Escape. We are very happy with the our purchase. This has been our second time working with Sutton Ford and will continue to use their car service as well. They have always been courteous and helpful in all areas. More

Fast, considerate service. I have been a regular QuickLane customer for over twelve years, and there's good reason for that. Many of the folks working there have been there for I have been a regular QuickLane customer for over twelve years, and there's good reason for that. Many of the folks working there have been there for most, if not the entire time I've been going there. I know I can trust them to keep me well informed about the condition of my car, any potential problems that are developing, etc. You earn rewards for services performed, good on a future visit. Free wash. Great place to do business! More

Great customer service extremely helpful employees Extremely helpful employees .I have done business with Sutton Ford for well over twenty years. Letter Parker has been the salesperson that I always us Extremely helpful employees .I have done business with Sutton Ford for well over twenty years. Letter Parker has been the salesperson that I always use. I have referred friends there More

2011 Lincoln MKZ Hybrid Sutton Lincoln Ford is an excellent dealership and I bought 2 new cars there so far. Even though I have moved from Flossmoor to downtown Chicago, I s Sutton Lincoln Ford is an excellent dealership and I bought 2 new cars there so far. Even though I have moved from Flossmoor to downtown Chicago, I still drive back to the Matteson dealership. The oil change service does not get an appointment, just first come first serve. In the past that was OK, but now that I live a long distance away, I called to make the appointment. The service manager said just come in. I did about 10:30am, but was saddened to find out that there were 8 cars ahead of me. They told me it wouldn't be ready until after 4pm. I would not have killed a whole day for the routine 35,000 maintenance. I could not go home, because it is too far, and they wouldn't schedule me anyway. Of course, driving home during rush-hour was not expected. So the day was shot, and for the future, I may have to find a Lincoln dealer closer to my condo in Chicago. More

The works I went to the quick lanes service area to get my car serviced (the works) and I was like the 12th in line, but I was there no more than an hour and ha I went to the quick lanes service area to get my car serviced (the works) and I was like the 12th in line, but I was there no more than an hour and half and I was done. I was definitely satisfied! More

Melissa LeBran My experience with Melissa LeBran - in service was awesome, Very Friendly always willing to go the extra mile for her customers. Thanks for the wond My experience with Melissa LeBran - in service was awesome, Very Friendly always willing to go the extra mile for her customers. Thanks for the wonderful service. More