Sutton Ford

Auto Butler All employees I had contact with were friendly, knowledgeable, and showed a genuine concern for my service. Bryant, in service; and even the porter w All employees I had contact with were friendly, knowledgeable, and showed a genuine concern for my service. Bryant, in service; and even the porter who took me home & picked me up. More

Great service Always friendly staff. My appointment was @ 10. Melissa was ready with all the necessary paperwork including a loaner. She contacted me with progress Always friendly staff. My appointment was @ 10. Melissa was ready with all the necessary paperwork including a loaner. She contacted me with progress status. She was quite helpful and friendly. Her counterpart Dan was helpful as well. More

Customer Friendly. Excellent Service Melissa attended to all my needs and expectations. If and when I purchase my next car, I be sure to give my busy to Sutton. Melissa attended to all my needs and expectations. If and when I purchase my next car, I be sure to give my busy to Sutton. More

No Good Words The auto butler that costs 1000 is simply a bad car wash my car has just as many bugs on it after the auto butler every time my car has been in for The auto butler that costs 1000 is simply a bad car wash my car has just as many bugs on it after the auto butler every time my car has been in for that service big waist of time and $ money ..... More

Fast, friendly, and efficient Melissa was fast friendly and efficient when I recently had service done at Sutton Ford. My paper work and loaner were there and waiting upon my arriv Melissa was fast friendly and efficient when I recently had service done at Sutton Ford. My paper work and loaner were there and waiting upon my arrival and things went very smoothly. More

The value of Ms Anita Suttton The value, knowledge and authority of Anita Sutton goes far beyond sales. She is the single glue for everything OUTSTANDING at Suttton Ford !!! The The value, knowledge and authority of Anita Sutton goes far beyond sales. She is the single glue for everything OUTSTANDING at Suttton Ford !!! The Judge More

EXCELLENT SERVICE WITH A SMILE Sutton Ford, DAVE, ANITA, JULIAN, JAMIE The entire staff ALWAYS providing EXCELLENT SERVICE. I LIVE 2 MILES FROM ANOTHER FORD DEALERSHIP. THE SERVICE Sutton Ford, DAVE, ANITA, JULIAN, JAMIE The entire staff ALWAYS providing EXCELLENT SERVICE. I LIVE 2 MILES FROM ANOTHER FORD DEALERSHIP. THE SERVICE SUTTON FORD TEAM PROVIDE I WILL DRIVE 20 MILES TO GET KNOWLEDGE AND UNDERSTANDING IF MY CAR NEEDS IT. More

Will return but was frustrated It is confusing as to where your car goes when you want service. There is a glass door that instructs you to park your car in front of it for service It is confusing as to where your car goes when you want service. There is a glass door that instructs you to park your car in front of it for service when you actually need to park in a different location. The young lady that assisted me was very helpful and knowledgeable, she even helped me download a ford app and help set it up. The young man that sat across from her seemed frazzled and frustrated. When it came time to pay we were unaware that you required a driver's license when you pay with a card. This was a huge inconvenience because I don't carry that on me. She had no compassion just rules and policy, luckily my husband was there and paid with his card because the situation frustrated him and when I went to sign for the purchase she aggravated my husband more by telling me I couldn't sign he had to. I know she was just doing her job, but as a consumer it was annoying. Perhaps this policy should be explained before servicing the car, I could have then retrieved the license from my car. Food for thought. More

took way too long I have brought my car to Sutton to have it serviced by a Lincoln dealer but my recent visit has given me reason to have second thoughts. I was there I have brought my car to Sutton to have it serviced by a Lincoln dealer but my recent visit has given me reason to have second thoughts. I was there at the Quick Lane for an oil change and a new air filter and it took OVER 3 HOURS. My previous visits were timely and I was out of there in less than an hour. I don't know what the problem was but none of the staff let me know there was any difficulty and I should expect a delay. I think the situation was handled poorly and hopefully I don't have the same problem in the future. More

Customer Service I bring my car here for service all the time. The quick lane dept. with Jillian has great customer service. But the last time I was there I actually h I bring my car here for service all the time. The quick lane dept. with Jillian has great customer service. But the last time I was there I actually had to get my car serviced on the service side. Although I paid for my car to be inspected their I decided to have the work completed some where else. My mechanic called to verify some things and the guy that handled my car at your dealership was very rude to him and didn't want to answer any of his questions. He abruptly transferred him to the parts department. I can take my car to another ford dealer to get it serviced. More