Sutton Ford

Service Team The service team is awesome. They are always happy and do an awesome job.The experience is always pleasant and prices are reasonable. Kudos to the sta The service team is awesome. They are always happy and do an awesome job.The experience is always pleasant and prices are reasonable. Kudos to the staff. More

Excellent service Very pleasant experience all around. I shopped the internet at first and AJ was very helpful. George Forbes was very accommodating to even syncng up Very pleasant experience all around. I shopped the internet at first and AJ was very helpful. George Forbes was very accommodating to even syncng up my phone More

Great Service During my experience at the dealership I received Great customer service and everything was explained to me in a timely manner, I highly recommend Mel During my experience at the dealership I received Great customer service and everything was explained to me in a timely manner, I highly recommend Melissa for great service experience More

Great first time Melissa was very nice over the phone and even nicer in person . She was able to get me within a hours and fix and service all me needs the same day wi Melissa was very nice over the phone and even nicer in person . She was able to get me within a hours and fix and service all me needs the same day within hours . More

Awesome Team and Service! The service and courtesy we receive from the service department is without a doubt the best ever. Melissa is our service rep.... she is knowledgeable The service and courtesy we receive from the service department is without a doubt the best ever. Melissa is our service rep.... she is knowledgeable, efficient, professional and treats us like family. She also goes above and beyond with her personal handwritten thank you notes she puts in the car when service is completed. We have never had another dealer ever do that and it is greatly appreciated. It just show how much she cares for her customers. More

Tire problem or so I thought I have a 2017 Focus and brought my car in for what I thought was a tire problem. It turned out that my car needed a new clutch (never knew automatic I have a 2017 Focus and brought my car in for what I thought was a tire problem. It turned out that my car needed a new clutch (never knew automatic transmission cars had a clutch). So took it in Friday morning and was told it might be ready that day but probably not until Monday, which turned out to be the case. I worked with Dave who was great. I had a secondary issue with the radio which they checked out also. I do wish that Sutton had loaner cars. I was given a ride home and picked up on Monday to get my car. Dave told me that Ford will only pay for a one day rental so I didn't rent a car. In hindsight I should have perhaps seen if I could have brought it back on Monday and had it done in one day. The car runs great but tightening the antenna did not work so Dave will replace the antenna. My experience with Dave was great which is why I gave I five stars and the loaner/rental issues are out of his control. More

Great Service. Had no problem's with Sutton Ford's service department. And, would recommend them to other's for the servicing of their the Ford vehicles. Had no problem's with Sutton Ford's service department. And, would recommend them to other's for the servicing of their the Ford vehicles. More

Customer Service During my experience at the dealership I received Great customer service and everything was explained to me in a manner in which was understandable ev During my experience at the dealership I received Great customer service and everything was explained to me in a manner in which was understandable even to someone who may not know much about cars. I was informed about things that were wrong with the vehicle that I had intended to trade in. Would and have recommended this company to friends and family. More

Auto Butler was done in 90 min. Great! Auto Butler has never been done so quickly. Hope it is done that fast the next time. Thanks for the loaner. .Alan was helpful. Thank you Auto Butler has never been done so quickly. Hope it is done that fast the next time. Thanks for the loaner. .Alan was helpful. Thank you More

Fantastic Service! I love the Quicklane service department! The mechanics, service representatives, and their entire team are very professional and concerned about the I love the Quicklane service department! The mechanics, service representatives, and their entire team are very professional and concerned about the care of customers vehicles. Thanks. More