Sutton Ford

Always Great Quick Lane (Jaime) is always friendly, knowledgable, and great! He always greets me by name. It is always nice when a business bothers to remember th Quick Lane (Jaime) is always friendly, knowledgable, and great! He always greets me by name. It is always nice when a business bothers to remember the customer. I was there for basic maintenance and even though it was very busy the service was very timely. More

Ford Edge Ron Eng was fantastic when we came in on Jan 3. We did not feel pressured at all, we knew what we wanted to look at and he was knowledgeable and helpf Ron Eng was fantastic when we came in on Jan 3. We did not feel pressured at all, we knew what we wanted to look at and he was knowledgeable and helpful throughout the car buying process. More

Short wait Liked the cars on the floor the vending machines free water and coffee free loner and Melissa LeBran is very knowledgeable she always greets you with Liked the cars on the floor the vending machines free water and coffee free loner and Melissa LeBran is very knowledgeable she always greets you with a smile More

Check Engine Light I have a couple of Ford vehicles and been going to Sutton ford for my repairs and can honestly say the service is great and Melissa and her Technician I have a couple of Ford vehicles and been going to Sutton ford for my repairs and can honestly say the service is great and Melissa and her Technicians know how to diagnose a problem in a timely manner. It's a comfort to know that my vehicles are getting repaired properly on the first visit. Thanks for the Great Service More

Great people! Help and concern for my situation, desires , needs shown and met and exceeded. Will come by just to touch base with them. . Thanks again for an excell Help and concern for my situation, desires , needs shown and met and exceeded. Will come by just to touch base with them. . Thanks again for an excellent experience buying a car without hassle, pressure or the usual hustle! You’re highest recommended. Kudos to Anita Sutton, George Jacobs, And new service manager Tim Schaffer . Respectfully, Bob and Miriam Pustsver More

Excellent Bryan and Jamie were very good to me I will be coming back for future service. The pricing was reasonable despite finding out the works package went u Bryan and Jamie were very good to me I will be coming back for future service. The pricing was reasonable despite finding out the works package went up More

They always do a good job My experience is always good when I'm at Lincoln. I hate leaving reviews because I have nothing to talk about. So you are lucky you're getting this m My experience is always good when I'm at Lincoln. I hate leaving reviews because I have nothing to talk about. So you are lucky you're getting this much out of me More

Same issue different cause I brought my 2014 Ford escape in November 17th because my engine overheated after running for 10 minutes via the auto start. Took it in for service, w I brought my 2014 Ford escape in November 17th because my engine overheated after running for 10 minutes via the auto start. Took it in for service, was reported a fractured heater hose. Not covered under power train warranty so was $800 (repair&rental). Two weeks after that repair, truck prompted coolant level very low and service needed. Brought in, service said nothing wrong with truck, "turned off" prompt and told me it was safe. This week, after 10 minutes of running via remote start, engine overheated. Service says my battery is low and sensor hub is malfunctioning. Quoted me 500 for the repair, of course not covered under warranty and rental not included. Asked to speak with manager, left a message. Service dept calls back hours later and ask if manager has called back. They had not. Service on the sensor hub and rental is comped but had to pay for battery. Easily the 15th time something like this has happened to me with this truck they sold me in 2016 as a certified pre-owned vehicle. It's unsafe and they know that. And their service is constantly "fixing" it but it's never actually ran more than 5 months without being in their service department for major repair. Either they are incompetent on how to fix their products or they aren't actually fixing anything and charging me hundreds of dollars for a false service, or they sold me a defective product that's unsafe and unpredictable from the beginning. In any of those scenarios, they are unequivocally wrong and unfit to be selling or servicing vehicles at this dealership. I hope and pray sincerely that nothing happens to me or the cars in the vicinity when this unsafe vehicle malfunctions and I am unable to control it due to poor service. More

Satisfied Customer I always feel appreciative of my busines, and greeted in a professional matter. I am informed of any repairs on my vehicle. My questions are always a I always feel appreciative of my busines, and greeted in a professional matter. I am informed of any repairs on my vehicle. My questions are always answered in detail. Thanks David More

Excellent Customer Service! Both Jillian and Jamie offered excellent customer service. Excellent service with excellent customer service skills. I had an oil change with the work Both Jillian and Jamie offered excellent customer service. Excellent service with excellent customer service skills. I had an oil change with the works on my Ford Escape and a few other things for maintenance. More