Sutton Ford

Great service! They provided me with amazing service! I took my car in for power steering and they fixed it within a week. In the meantime, they allowed me to drive They provided me with amazing service! I took my car in for power steering and they fixed it within a week. In the meantime, they allowed me to drive an even newer version of my car, which was nice. The guy who helped me (Allen) was so nice and genuine. He kept me up to date on everything and explained to me exactly what was wrong with my vehicle. We also shared conversations about our daughters, who are around the same age. I have absolutely mo complaints about the services. Thanks Ford! More

Excellent service Every time I bring my car for service, everyone is extremely helpful and friendly. The work on my car is always completed in a timely manner. Every time I bring my car for service, everyone is extremely helpful and friendly. The work on my car is always completed in a timely manner. More

Could not deliver a simple oil change service ! I had a van that I purchased from your dealer in for its first oil change where I thought we could establish a good service relationship but when my e I had a van that I purchased from your dealer in for its first oil change where I thought we could establish a good service relationship but when my employees were promised an oil change within a hour and two hours go by and tell them another 45 mins it seems the service department needs to take a look at there procedures when promising a customer to have there vehicle completed or at least in within a certain time frame ?? This will ultimately decide my decision where I purchase my next work vehicle. I hope this will help your dealership in future. Sincerely Ruben Y More

They can’t fix their own mess They received a 2 star because they did fix my power steering issue, but have failed twice now at fixing the fuel deilvery mod replacement that was un They received a 2 star because they did fix my power steering issue, but have failed twice now at fixing the fuel deilvery mod replacement that was under recall. I EVEN PROVIDED Sutton Ford the supplement instructions that were added to the recall sheet from Corp HQ as well and they still haven’t fixed it. Throw in lack of communication, stalling for time, and whatever else, and you’ll see one unhappy client. I feel for people who think they can trust them. I never will bring my vehicle back to them. More

The works and car check ip Great experience. Everyone at Sutton is always super polite and helpful. They are also very timely. Everytime I drop off my car at the quicklane, ther Great experience. Everyone at Sutton is always super polite and helpful. They are also very timely. Everytime I drop off my car at the quicklane, there is always a quick turn around. More

Confident Oil Change Quick Lane: Hi, I came in to have my oil changed but there a 2 hour wait I was reassured that I could be picked up from work by the shuttle service. Quick Lane: Hi, I came in to have my oil changed but there a 2 hour wait I was reassured that I could be picked up from work by the shuttle service. The service team kept me updated on my car's service as well as the shuttle service promptly pick me up. I like the Quick lane service team. The desk woman is Great at her position, always with a Welcoming Smile, and she has great customer service skills. I will recommend and return for future services. More

2019 Escort Purchase I found Sutton Ford to have a friendly and straight forward staff. There were no gimmicky internet pricing games or haggle negotiating that I had ex I found Sutton Ford to have a friendly and straight forward staff. There were no gimmicky internet pricing games or haggle negotiating that I had experienced at all the other dealerships that I had visited. More

So so. During my visit the vehicle price changed, and inventory changed, the financing parameters changed, the spare tire was missing, and the keyless entry During my visit the vehicle price changed, and inventory changed, the financing parameters changed, the spare tire was missing, and the keyless entry code card was and is still missing. More

friendly service Patient and friendly. Never felt forced into buying or fixing other things. Explained the problem very well. They worked with my schedule. The extra e Patient and friendly. Never felt forced into buying or fixing other things. Explained the problem very well. They worked with my schedule. The extra effort of giving the car a quick vacuum and interior wipe down was unexpected but much appreciated. More

New F 150 purchase I contacted the dealership first by email to get a breakdown of the sales price. I was supplied all of the necessary information by Sophia Wright who I contacted the dealership first by email to get a breakdown of the sales price. I was supplied all of the necessary information by Sophia Wright who answered all of my questions as quick as she could. I set up an appointment for Saturday and was met by Ron Eng at the front door. I told Ron I was interested in two of the 2018 F 150's listed on line and wanted to test drive both trucks. He retrieved the first truck for the test drive and on return had the second one ready. we decided to purchase the second truck. . Ron was a true professional in a very relaxed atmosphere with no pressure to purchase the vehicle. The on line price was exactly what the the purchase price was, unlike other dealerships. I couldn't be happier with the purchase and the new F 150 Super cab I have parked in my driveway. More