Sutton Ford

Butler The only issue I had was the 3 1/2 hours it took to perform the service if I knew it would have taken that long I would have drop the truck off. The only issue I had was the 3 1/2 hours it took to perform the service if I knew it would have taken that long I would have drop the truck off. More

Awesome experience Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once a Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once again awesome superb experience thank you More

Service Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up fo Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up for my car. More

Oil change from a knowledgeable staff Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle r Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle running smoothly. More

Thank you! Really appreciate the immediate attention and excellent service. Great working with Dave in service. Attentive during our conversation and focused in Really appreciate the immediate attention and excellent service. Great working with Dave in service. Attentive during our conversation and focused in on what needed to happen. More

Service Jillian in the the quick lane is the bomb 💣, she is the reason I return to this dealership. I drive past 6 other dealerships to bring my vehicle here Jillian in the the quick lane is the bomb 💣, she is the reason I return to this dealership. I drive past 6 other dealerships to bring my vehicle here. More

Jillian is a person who takes pride I’m what she does! I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the t I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the time she’s takes your keys, until she put your keys in your hands. Jillian calls/text to keep you informed. Makes sure you are aware of your options, rebates,and sales. I’ve watched her explain to a customer what was going on with her vehicle . The woman didn’t seem to understand. Jillian changed her verbiage, tone , and slowed down. She asked her customer if she was ok with what she was say. THATS EXCELLENT CUSTOMER SERVICE!!!!! More

Great service Erick from service was absolutely excellent. Handed everything and kept me updated and I would recommend him to anyone. It was a difficult situation Erick from service was absolutely excellent. Handed everything and kept me updated and I would recommend him to anyone. It was a difficult situation but we were able to work through it. More

See Chuck When no one wanted to work with me Chuck was nice and the customer service was great. Some prejudged when I walked through the door, not even giving m When no one wanted to work with me Chuck was nice and the customer service was great. Some prejudged when I walked through the door, not even giving me a chance. So I will always recommend Chuck. More

Horrible customer service Less than 1/4 tank of gas and dirty even though we were told the car would be “gassed up” and cleaned. We were told some surface scratches would “buff Less than 1/4 tank of gas and dirty even though we were told the car would be “gassed up” and cleaned. We were told some surface scratches would “buffed” out and they were not touched. We raised our concerns to the managers and they were rude, talked down to us, and threatened to take the car back instead of do what was right and what we were told they would do. Everyone was super nice and accommodating up to our purchase, however everything changed once we bought the car. Think twice before buying a car here. More