Sutton Ford

Routine maintenance Normally there is a long wait before car can be serviced, but my last experience was very pleasant. Technician stated approximate time it would take t Normally there is a long wait before car can be serviced, but my last experience was very pleasant. Technician stated approximate time it would take to service my car and they did it in less time. Very friendly, helpful, explained service points completed. I would recommend service center to my friends and family. More

very accommodating Everyone was courteous and friendly and worked very hard to make sure I left satisfied with my new vehicle. There was no pressure to purchase one veh Everyone was courteous and friendly and worked very hard to make sure I left satisfied with my new vehicle. There was no pressure to purchase one vehicle over another. Very pleased with my purchase I am now a repeat customer More

Service center is awesome. I called for an appointment,got it there the night before,got a call the next morning just after 8am, was told it would be done in a couple hours and I called for an appointment,got it there the night before,got a call the next morning just after 8am, was told it would be done in a couple hours and washed. I got the call just after noon and picked up my shinny truck. I would recommend Sutton for all you vehicle needs. More

Great job We dropped the truck of on Saturday without an appointment and by Monday afternoon they had it fixed and ready for me to pick up. A private mechanic c We dropped the truck of on Saturday without an appointment and by Monday afternoon they had it fixed and ready for me to pick up. A private mechanic couldn’t find the problem your guys did in no time at all. More

Great overall experience Start to finish of process was treated fairly and with great customer service. Christopher was very supportive to all inquiries and LaToya made the cl Start to finish of process was treated fairly and with great customer service. Christopher was very supportive to all inquiries and LaToya made the closing process a pleasure and understandable. More

Sales and Issues George was a great salesman to deal with, he even took the time to go through everything on the car for us. The issue was the deal portion. Didn't g George was a great salesman to deal with, he even took the time to go through everything on the car for us. The issue was the deal portion. Didn't get payoff on my trade in and went by what I thought it was so we ended up having to drive an hour back to the dealership 2 days later and write a check to them for the difference of the amount i said and the actual payoff. Also, there are a lot of "hidden" fees in the paperwork for finance. So buyers beware you ask questions before signing, don't look at it later like we did. Then 2 weeks of having the car the steering froze up and the whole advance trac system failed. If I was on the road when this happened, my daughter and i could have been injured or killed. Had to have the car towed an hour (40 miles) back to Sutton and was without a car for 3 days. We were told upon purchase all recalls were fixed but after looking up the issue it was a recall on some SUVs but not all so maybe it wasn't recalled at the time. Service was fantastic though. They gave me a loaner for the 5 days, looked the vehicle over, and the issues were fixed. Melissa kept us informed on the progress. Thankfully, the issues were covered under a warranty, otherwise who knows. More

Fine Service I came in for the treatment of my leather seats and Jaime Vasquez made sure the work was done professionally and in a short time. I came in for the treatment of my leather seats and Jaime Vasquez made sure the work was done professionally and in a short time. More

Purchasing Experience Once my wife and I decided on purchasing a vehicle from the same dealership as my son-in-law had he introduce us his sales person, Anita Sutton. I fou Once my wife and I decided on purchasing a vehicle from the same dealership as my son-in-law had he introduce us his sales person, Anita Sutton. I found her to be very personable and resourceful. In a few days she was able to locate a vehichle that met the options we had requested. I did run into a problem getting my personalized license plates transferred but with the assistance from Ms Sutton and the business manager we got that issue resolved. So I'm pleased with the performance of my new Edge. I'm still tryinglearn how to use all of the features. More

Professional & timely service. My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This dealership has everything that I could want and more. More

My experience Awesome customer service. I was in there for no more than a hour. Jillian took care of me. It was an awesome experience. I'll be back. Awesome customer service. I was in there for no more than a hour. Jillian took care of me. It was an awesome experience. I'll be back. More