Sutton Ford

great I always have a great experience with Sutton Ford. The staff are friendly and knowledgeable. I was just a service visit but I looed into other car op I always have a great experience with Sutton Ford. The staff are friendly and knowledgeable. I was just a service visit but I looed into other car options and it was a nice fast process. More

Poor customer service I was highly disappointed with the poor service received using the shuttle. I was misinformed on several instances that the shuttle would be on its wa I was highly disappointed with the poor service received using the shuttle. I was misinformed on several instances that the shuttle would be on its way and it was not. No communication was initiated by the company to explain the issues, instead I had to continue to call the office to inquire about the delay in service and was not given a definitive explanation until 2 hours later. I received no apology or compensation for the poor customer service, the lack of efficiency and consideration. It was very upsetting and frustrating as it caused delays in my personal plans. More

Auto Butler Dropped my Explorer off for the Auto Butler. When I picked it up I noticed it was not done properly. The outside looked great but the inside was has Dropped my Explorer off for the Auto Butler. When I picked it up I noticed it was not done properly. The outside looked great but the inside was hastily done. The seats where not polished/buffed. Windshield was only cleaned on drivers side. When I told the customer service, they told me I could bring it in and they would fix it while I wait. Which I haven’t done yet but will when I have another day available. More

problem with my 2019 Fusion screen I was very pleased with the service on my 2019 screen service. Dave was very professional and courteous. When I came in for my appointment I was servi I was very pleased with the service on my 2019 screen service. Dave was very professional and courteous. When I came in for my appointment I was serviced asked if I needed a ride or would I like to wait. I was happy with the service I received. I first went to Jillian and she directed me to Dave. The staff at Sutton Ford are on top of their job. More

Not happy Overall just not happy with my experience with the service department. I took my car in because the tire was loosing air rapidly and I had to keep fil Overall just not happy with my experience with the service department. I took my car in because the tire was loosing air rapidly and I had to keep filling it up every few days. I was told there was a nail and they had patched the hole. I work 6 days a week and getting to Sutton is difficult with my schedule. I spend a great deal of time driving for work and driving several hours away alone. When I left Sutton last, my tire was supposed to be fixed. I drove to Bolingbrook for work and had a very bumpy ride. When I pulled over, my wheel was crooked. By this time, the service department was already closed for the weekend. I had to take my car to a mechanic who verified the wheel was crooked and had to remove it just to fix it. Two of the lug nuts were stripped and the wheel was forced back on. The mechanic was able to remove the lug nuts with some difficulty and put the wheel back on properly. When I take my car in for service, especially the dealer I bought it from, I don’t expect to have this type of issue. I have had nothing but problems every time I go in. I will not be returning to Sutton for service on my car. A shame since I bought my car from Ron and he's been nothing but helpful. More

Service with a smile Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with smile. It's the small things like that keeps me coming back. More

Stand behind your cars I originally purchased a 2015 focus and it had bad transmission problems i was unhappy so nate and chatman returned my money and put me in a 2016 fush I originally purchased a 2015 focus and it had bad transmission problems i was unhappy so nate and chatman returned my money and put me in a 2016 fushion great car i am very happy with the car now. They treated me good and I recommend this dealership. Because they stand behind there cars just like Ford should. Thank you More

Service for my daughters car Eric was awesome as usual!! He is always professional and courteous and the vehicle is always ready when he says it will be. The vehicle was all clean Eric was awesome as usual!! He is always professional and courteous and the vehicle is always ready when he says it will be. The vehicle was all cleaned up and waiting for us when we came back from lunch . Awesome place to do businesses 🙋 More

Best deal for me I was car shopping and hopping. I really don’t like car shopping it takes entirely too long to purchase a car. I was told weeks ago from one of the ma I was car shopping and hopping. I really don’t like car shopping it takes entirely too long to purchase a car. I was told weeks ago from one of the managers of how the process would go. That was even better for me , I work the second shift, so I don’t have a lot of time to give to a car lot”. I went on a Saturday, morning I was there a few hours, and then I finished on Wednesday of the next week. So I did my process in 2 days. Found the best deal and car that matched my budget and MY STYLE, It HAS ALL THE FEATURES I WAS LOOKING FOR AND MY CAR PAYMENT IS Still in the 4 hundred range.I’m learning more about cars value. I LOVE MY FLEX! THE BEST LEASING DEAL I RECEIVED! HOPEFULLY I’LL GET THE LATEST CAR IN 3 years again, with no money down this time. More

prices for estimates of work to done are too high The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should no The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should not be charged a fee just to look what's wrong with your product. Repair prices are high enough to fix a vehicle that consumers have paid thousands of dollars for already. I have visited this service center several times and I have paid no less than $500 each time for products and service on my vehicle. I don't know if I can continue to pay that extra fee that's at least $200 or more and it does not go toward the cost of getting my vehicle fixed. You may not realize that runs a lot of business away from dealerships and they go to your other local automotive repair shops. More