Sutton Ford

Horrible, but it was rectified by Lester, Erik, manager Ser. I brought my car in . for recommended services and when I got there it was something different. The recommendations were Initially made by Sutton I brought my car in . for recommended services and when I got there it was something different. The recommendations were Initially made by Sutton Ford service dept and they were the same ones who told me it was something different. More

Very good Because Lester is very very good at leasing the cars Takeoff good care of the customer Great job Sutton ford I would recommend any body to Sutton Because Lester is very very good at leasing the cars Takeoff good care of the customer Great job Sutton ford I would recommend any body to Sutton More

100% customer service! I love this location, the shuttle bus option, cleanliness and organization. The best service I have had in years. I appreciate my interactions with I love this location, the shuttle bus option, cleanliness and organization. The best service I have had in years. I appreciate my interactions with Quicklane! More

Disappointed I’ve been a customer at Sutton ford for over 20yrs also my family members. I was at the facility of Saturday morning at the quick lane area, the weath I’ve been a customer at Sutton ford for over 20yrs also my family members. I was at the facility of Saturday morning at the quick lane area, the weather was very hot so I proceed to the front area get a complementary bottle of water and the fridge was empty? I asked the employees and i was told “the dealership said they couldn’t afford it”It wasn’t in the budget! This is Very disappointing!!! A BOTTLE OF WATER REALLY!! More

Happy Customer When arriving to Ford Sutton I fell as if I was giving the wrong information was upset and angry for false information; I had a gentleman ask what’s t When arriving to Ford Sutton I fell as if I was giving the wrong information was upset and angry for false information; I had a gentleman ask what’s the matter and he took to concern and helped me🤗 More

Always a Good Experience I just bought my second Escape with Sutton through a trade exchange deal. I really went in for an oil change but they were packed. Jillian is always I just bought my second Escape with Sutton through a trade exchange deal. I really went in for an oil change but they were packed. Jillian is always upfront with me if I will be waiting a long time. Love her. I walked over to the sales area for an appointment that I made the night before out of curiousity (which would almost certainly Kill The Cat-but this one did not)!. I have been receiving emails and snail mail regarding the trade exchange deal. I really didn't think I would be able to swing getting a new car at this time. I met Chuck at the desk and we talked about my driving needs and what I might be thinking if I would get a new vehicle. Chuck took me for a test drive in a new Escape and showed me all the new features and upgrades since I bought my last one. Nice guy. Not pushy and just stated the facts. He picked out a great ruby red color (which I would have overlooked but it was a "new day," after all) and we went for a ride. I loved it but was not making any decisions. Pretty certain I wasn't going to invest in a new one. My work commute is a bit far and it would be needed eventually but was thinking not that day. Chuck worked with Jeff, also a super nice guy, and they were able to make me a nearly lateral payment deal through Ford financing! LaToya got me through the paperwork quickly and I drove off the lot in a brand new Escape. Glad I did it. Super painless!! Very nice, friendly, pleasant people through the whole deal. I always use their QuickLane service for all my car servicing and that has absolutely been a pleasant experience. Sutton is definitely my Ford dealer. They are GREAT people to do business with! Thanks so much for keeping me in a stylish, safe, technology current, dependable vehicle. Love Sutton! I live in New Lenox and ALWAYS drive right past another dealership because I am always treated with kindness and respect at Sutton. More

Great Service Sutton Ford always gives me the best, professional customer service. They are knowledgable and always resolve any issue I may have with my vehicle no Sutton Ford always gives me the best, professional customer service. They are knowledgable and always resolve any issue I may have with my vehicle no matter how big or small. More

Excellent Customer Service Excellent Customer Service. The staff was friendly and very helpful. Ms. Stanford was excellent. I look forward to working with her for all of my car Excellent Customer Service. The staff was friendly and very helpful. Ms. Stanford was excellent. I look forward to working with her for all of my car needs. More

Pleasant Visit Everything went well. I do believe that the cashier should be more pleasant when working with customers and appear to enjoy her job a little more. Jil Everything went well. I do believe that the cashier should be more pleasant when working with customers and appear to enjoy her job a little more. Jillian was awesome and always is. More