Sutton Ford

Excellence In Service I contacted Sutton Ford and spoke with my Service Advisor, Melissa LeBran, on Tuesday and arrange for an appointment to replace my tires on my 2014 Fo I contacted Sutton Ford and spoke with my Service Advisor, Melissa LeBran, on Tuesday and arrange for an appointment to replace my tires on my 2014 Ford Escape Titamium. I overslept and called to reschedule and I was able to get an appointment for that afternoon. Melissa has always provided me with exceptional care, professionalism, and courtesy. I drove away riding smoothly home and very satisfied. More

Entertainment center problem I described the problem I was having with my entertainment center and after I dropped my truck off two days later they found the problem and fixed it I described the problem I was having with my entertainment center and after I dropped my truck off two days later they found the problem and fixed it. More

Recall Work I brought my vehicle in because of factory recalls. The dealership did a fantastic job. They were courteous, professional, and exceeded all my expect I brought my vehicle in because of factory recalls. The dealership did a fantastic job. They were courteous, professional, and exceeded all my expectations.They kept me notified throughout the process. More

Simply the Best I called Melissa about my car. It was in the garage and would not start. It was late in the evening but she arranged for roadside assistance for a b I called Melissa about my car. It was in the garage and would not start. It was late in the evening but she arranged for roadside assistance for a battery jump/tow. The battery would not hold a charge and the car was towed. Although the service department was ready to close, I was still waited on and left the car overnight. The problem was found, car was serviced and Melissa kept me updated. When ready, the car was brought to my home. The service is impeccable. More

Amazing service. Very welcoming environment. Incredible customer service. Jeff & Ron we're very proffesional and easy to understand. Got the truck I wanted with everyt Very welcoming environment. Incredible customer service. Jeff & Ron we're very proffesional and easy to understand. Got the truck I wanted with everything I wanted! Do not hesitate to buy from Sutton Ford in Matteson,IL More

Always shows pride of service in their work I have always extremely appreciated Sutton Ford for the excellent service and care and detail they provide with their service. I didn't like the extra I have always extremely appreciated Sutton Ford for the excellent service and care and detail they provide with their service. I didn't like the extra cost of the Auto Butler when I first purchased my car, but I now fully understand and appreciate the pride Sutton takes in their cars and why they would insist the customer purchase the auto butler to maintain their vehicle at the best quality available. More

Make my door locks work again get rid of codes I don't know what you did to my truck but its worse than when I bought it in .I have all these errors in system and my door locks and some lite and r I don't know what you did to my truck but its worse than when I bought it in .I have all these errors in system and my door locks and some lite and radio stays on when you cut the car off.i cut grass and I can't get my lawn mower in back because the door locks doesn't work anymore..Erik says make an appointment, I brought it in for a recall and your service department made it worse. More

Fast,efficient, and friendly Jaime is by far the best. His knowledge and speed is second to none. He gives updates and a very spot on time frame. This is the only ford dealer to Jaime is by far the best. His knowledge and speed is second to none. He gives updates and a very spot on time frame. This is the only ford dealer to go to. More

Awesome Service Melissa and the Lincoln team are always 100% with service to customers. Very patient with my questions and also helping me understand the cost. I am Melissa and the Lincoln team are always 100% with service to customers. Very patient with my questions and also helping me understand the cost. I am very pleased with the service I received. Kudos to my favorite mechanic Brian, excellent work as always. More

Not satisfied My car was drop off at my mother's house because I wasn't able to pick it up myself I had left going out of town. I took my car to have my air conditi My car was drop off at my mother's house because I wasn't able to pick it up myself I had left going out of town. I took my car to have my air conditioner and automatic starter kit repaired on August 6 2019 they kept the car until August 16 2019 automatic starter still not working so far the air conditioner is working fine. I called to let them know. I was told to bring it back out there for a computer reset now mind you this is my third time bring it out there for the same thing. I am a unsatisfied customer. More