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Sutton Ford

Matteson, IL

4.4
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,501 reviews

June 07, 2025

⭐️⭐️⭐️⭐️⭐️ Incredible Experience Buying My F-150 at Sutton Ford! My husband and I recently purchased a Ford F-150 from Sutton Ford, and the entire experience was outstanding from beginning to end. She More

by mctaggartt1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon Joy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mohammed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Sutton Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sutton Ford are glad to have you as a customer.

June 05, 2025

I was over charged by 19,000. 00 for a 2025 escape at line they had removed all paper that would show price of car I went to another dealer to see sticker price. I hand carrier my More

by eddiebjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan and his manager
Jun 08, 2025 -

Sutton Ford responded

Eddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 02, 2025

Service was pretty quick and easy. Needed a lil too much repeated information by finance but otherwise was a very pleasant experience More

by dubois.james
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Garner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sutton Ford responded

Hi James: Thanks for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

May 30, 2025

The service was exceptional. Really appreciate the time and care taken to service our needs. More

by klchivers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 25, 2025

They went above and beyond. for this sales Very efficient and thorough in this process Extremely professional as well More

by nflaig2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ratcliff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo Davis
May 25, 2025 -

Sutton Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 23, 2025

Uneducated about the car features and lied about additional offers. I would not recommend this dealership. More

by mcgooh5
Recommend Dealer
No
Employees Worked With
Joshua Abercrombie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo Davis
May 26, 2025 -

Sutton Ford responded

We apologize for the inconvenience. We strive to provide a 100% completely satisfied experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly 708-720-8026 or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 21, 2025

Worst , most unorganized dealer I have ever been too . I had an appointment to look at a car . I got there , they ran my credit , they test drove my trade in . Apparently, unknown to them they have alrea More

by HM 411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Ashmon, Theo Davis
May 25, 2025 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 05, 2025

Great customer service! The best in the Chicagoland area. I highly recommend this dealership. I have been doing business with this dealership for over 20yrs. More

by kaiyoung2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Sutton Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 02, 2025

I've been driving since I was 20 years young. I'm now 70 yrs young! I've always driven Ford vehicles. Most recently purchased a Ford Escape last week. Mr. Lester Parker has always been my "Salesm More

by tiffnari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Sutton Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Lester and truly appreciate your feedback.

April 26, 2025

I have no idea of who this man is. Sutton Ford has not settled things on my purchase yet. Still waiting! More

by eric.frey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Joy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheldon Joy, Theo Davis
Apr 28, 2025 -

Sutton Ford responded

We are sorry to hear of your dissatisfaction. Please give us a call at 708-720-8026 to resolve this. We strive to provide a completely satisfied experience for all guests.

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