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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,465 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,465 reviews

December 20, 2024

Mr. L, Parker was professional and took the moment and time to understand our buying needs. More

by pdr404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Sutton Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sutton Ford are glad to have you as a customer.

December 19, 2024

Honestly the best car service and then, car buying experience I have ever had. The customer care was exceptional, Frank was a great guy. Not pushy, listened to my concerns and wasted absolutely time f More

by p.touch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Sutton Ford responded

Thank you so much for your wonderful review! We are thrilled that Frank had the opportunity to provide you with great service. We thank you for choosing Sutton Ford!

December 10, 2024

My second purchase from sutton and this experience was great just as great as the last. More

by kara_smith1350
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Sutton Ford responded

Thanks, Kara, for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

December 07, 2024

Really informative about the products in store . . all questions are Answered to understanding. Sales personnel are great.. More

by edwardash5577
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taiya Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Sutton Ford responded

Edward, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2024

My purchasing experience was one of the best from beginning to when I got on my car the staff at Sutton ford was amazing my sales person Greg Logan and the internet sales person Ariel Rogers. Helped More

by Erick Llamas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Sutton Ford responded

Erick, It's fantastic to hear that Greg and Ariel provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Sutton Ford!

November 28, 2024

I would say sudden Ford the workers were very professional and it didn't take 10 hours to complete the process of me getting my new car for my granddaughter thank you and I can't say in 15 words More

by cardeldavis7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Sutton Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and your granddaughter and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your granddaughter's new vehicle!

November 21, 2024

Professional, courteous and responsive. I had a wonderful experience. They answered my questions helped with anything I needed. More

by KIMBERLY_BANKS000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Sutton Ford responded

Thanks, Kimberly, for sharing about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

November 18, 2024

Would not recommend to anyone, in my experience they just wanted to make a sale and get cars off the lot didn’t want to make good on their word to provide a spare key that didn’t come with vehicle at the tim More

by sloanquinton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karen Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Sutton Ford responded

Sloan, Thank you for bringing this to our attention. We did call the previous customer to see if they had the second key. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we will reach out to see if we can turn the experience around

November 14, 2024

Hello all I have my SUV back and I could not be more pleased 😄.... Thanks Jillian for going the extra mile !! More

by shimorgan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Sutton Ford responded

It's great to hear that Jillian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

November 13, 2024

Eric was great! ! He made the process very easy. He made the deal happen. Love my Bronco, Ford all the way. Thank you Eric. The process was a little long no fault More

by shellybell801
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ashmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that Eric and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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