Suttle Motors

Treated like lower class First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less t First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less than par. Not trying to damage anyones reputation by naming names. They will low ball your trade by offering you half of its value and tell you they cannot budge on their price in the least (not a fair trade off). My wife and I were treated like an inconvenience from the second we got there even when making an appointment. We were also traded off to someone other than who we were told we would be meeting with by the internet sales guy. We came in looking to buy that day and it seemed they didn't have time to deal with us and they were reluctantly running numbers. The length of time to even bring back figures for a deal took way too long and was blamed on a computer system that the sales guy said was ALWAYS going down or losing the data they enter. You would think that they would get a new system then. I had high hopes on buying that day but left in the vehicle I came in. I hate seeing dealers like this it really turns people off to the whole buying experience. There is a lot more to the poor experience but I am getting frustrated typing it out and thinking about it. Don't bother asking for me to come back we will not be back and I urge anyone looking for a vehicle here to be prepared for a lack luster experience. If you're a veteran or active duty you should look somewhere else (wont go into details but youre just another sale there) More

Incomplete Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy anot Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy another car after only owning for less than 2 years. Beware of certified used didn't seem to be the case for me. More

Purchasing From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderful From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderful online experience our drive to Virginia was Worth every minute. Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience. The Hardy's More

Amazing I was just about finished looking for a quality used car from a dealer. I had been all around the area and most other places wouldn't even KBB values. I was just about finished looking for a quality used car from a dealer. I had been all around the area and most other places wouldn't even KBB values. Trying to tell me it's common to pay more. By chance I swung by this location and spoke to a salesman named Vinnie. I told them my price range and my monthly payment limit. I was shown as many cars as I wanted to see. Test drove a few, and found the one. It was two years old, 47,000 miles, with a clean car fax. The best part was that they were willing to take $1250 below KBBs suggested price. I'm very happy with this experience. More

100 percent satisfaction with Doug Trainum. I was very satisfied with Mr Doug Trainum because he was very professional and courteous, and he had a fantastic personality. I will recommend Suttle I was very satisfied with Mr Doug Trainum because he was very professional and courteous, and he had a fantastic personality. I will recommend Suttle Motors to other people. More

Wonderful costumer service It was truly our pleasure doing business with Tom Wright. We came to Suttle with the intention to meet with another salesman but he was unable to work It was truly our pleasure doing business with Tom Wright. We came to Suttle with the intention to meet with another salesman but he was unable to work with us upon our arrival. Tom professionally stepped in and proceeded to support us in our search for just the right vehicle to fit all of our requirements. He was extremely knowledgable of all the features of the Cadillac SRX. Equally important, he was very patient and answered each of our questions in detail. Once we decided to purchase, he ensured the SUV was detailed and cleaned and ready for us as soon as our paperwork was completed. We would recommend Tom to anyone seeking a trustworthy sales professional. As a note of importance, we found Tom to be far more knowledgeable and helpful than any other salesperson that we encountered at other dealerships in our search. He's a true asset to Suttle Motor Corportation. He became a significant reason we chose to do business at Suttle even through we live at a distance. More

Very satisfied with the experience Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed excel Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed excellent product knowledge and great customer service and responsiveness without being pushy. More

Kind and knowledgeable staff It was a pleasure doing business with Suttle Motor Corp. in purchasing our new vehicle. We appreciated Mr. Melvin Dawson's kindness and professional It was a pleasure doing business with Suttle Motor Corp. in purchasing our new vehicle. We appreciated Mr. Melvin Dawson's kindness and professional attitude while going over the new features of the vehicle. We also appreciated Mr. Dawson's determination to have our new vehicle setup. The way my wife and I needed before we left the dealership. He was very instrumental in helping us determine which vehicle was what we needed. The quality of work of each staff member that we worked with to complete our purchase was very much appreciated. More

They Make you feel right at home! After being in a car accident, the process of finding a new car when you were not planning to can be quite the stressful experience. I wish i came dir After being in a car accident, the process of finding a new car when you were not planning to can be quite the stressful experience. I wish i came directly to Suttle to buy my replacement family vehicle.Throughout the course of a weekend I visited countless dealerships. Some were helpful but didnt have what I want, some had what i wanted but the service was absolutely terrible. When i got to Suttle I wasnt bombarded by the hounds (hungry salesman) I was simply directed to a recommended salesman and the process began, AND MAN WAS IT PLEASANT. We had our 2 year old daughter with us and it was nice to see that she wasnt treated as an afterthought. Our salesman brought her treats, something to drink, he even held a full blown conversation with her all while My wife and I looked over the particulars of the car. This blew me away. The purchasing process was also very pleasant. Instead of getting us to bite on the first offer the banks began to throw at us, our salesman gutted it out and found us the best deal possible. It truly was hassle free. So in parting I would like to say if you want to go to a dealership with quality cars, and even better service, head straight to Suttle in Newport News. I have found my "go to" dealership, if you come here, you will find yours too. More