Sutliff Volkswagen - Service Center

I always take my car to the dealership. This was not my best experience with Sutliff. This was not my best experience with Sutliff. More

Getting an appointment is pretty easy. They keep me informed of what they are doing. They’ve been my dealership for a while now. They keep me informed of what they are doing. They’ve been my dealership for a while now. More

Heather Dengler in the Parts Department is great to deal with and she is very knowledgeable! with and she is very knowledgeable! More

Customer service was really helpful and service work was completed within time they estimated . Would recommend completed within time they estimated . Would recommend More

Failure to communicate. Ordered 2 new key fobs. Arrived in a few days. Appointment to program keys a week later. It was found that one fob was incorrectly cut. A new one was Ordered 2 new key fobs. Arrived in a few days. Appointment to program keys a week later. It was found that one fob was incorrectly cut. A new one was to be ordered. Would take 1-2 days for it to arrive. Once arrived, I was supposed to be called to let me know that I could schedule a time to drive back to Sutliff to program all keys that I had along with new fob. Can’t schedule an appointment if fob isn’t there, right? Well, three weeks later and no call. So I called and asked why I hadn’t received a call and whether the fob had arrived. I was basically told “Whoopsie, it’s here. No idea why no one called you.” This from the lady that scheduled my first service and was the same one that said one fob was miscut and that a replacement was being ordered. SHE should have been the one to follow through and call me!! So, in other words, “Whoopsie, I didn’t follow through with the requirement and call you to schedule once we had it.” Professional and being accountable failure. More

Sutliff provides tremendous excellent service. They tell you upfront what the service will involve and how much it will cost. You are kept updated throughout the process. They tell you upfront what the service will involve and how much it will cost. You are kept updated throughout the process. More

Always keep you up to date on repairs and what needs done. Fair pricing. Shuttle is nice if you are local as well done. Fair pricing. Shuttle is nice if you are local as well More

Friendly atmosphere especially at the customer service desk. Makes you feel comfortable from the walked. Repairs were completed in a timely manner. desk. Makes you feel comfortable from the walked. Repairs were completed in a timely manner. More

Short and easy. No wait They were both kind, was able to provide all of the information I needed. No wait They were both kind, was able to provide all of the information I needed. More

Would not buy another new car from them! I don't think they care if I stay a customer or not. When you buy a brand new car and clutch goes out at 33000 miles and they do what for me charge I don't think they care if I stay a customer or not. When you buy a brand new car and clutch goes out at 33000 miles and they do what for me charge me $3800.00 to repair it. Had to tongue their xxx for them to find me a loaner. No discount on labor or parts. My sphincter hurts bad between sutliff and volkswagen. More