Sutliff Volkswagen - Service Center

My Jetta had been stalling out while I driving so I took it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forwa it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forward 3 years and the hunk of junk still has the same problem and is essentially undrivable. More

Repeat Customer I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enj I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone! More

I've had my Audi in for service many times with Sutliff, and each time the service has been quick, accurate and of quality. My most recent service was for when my car was leaking a little bit of oil, and wa and each time the service has been quick, accurate and of quality. My most recent service was for when my car was leaking a little bit of oil, and was experiencing a rough idle. The employee who worked on my car was Todd. He figured out the issue within minutes and had a solution for me. I was able to pick up my car before lunch! I've always dealt with Kerry when I came in. He has always been friendly and personable. The shuttle service is always on time, and there is VERY little wait time when I needed it. I would HIGHLY recommend Sutliff VW for your VW & Audi service needs. More

FANTASTIC SERVICE!!! Eric Olsen is the most caring and FANTASTIC SERVICE!!! Eric Olsen is the most caring and understanding professional I have ever met! I highly recommend Sutliff!!! From a Canad FANTASTIC SERVICE!!! Eric Olsen is the most caring and understanding professional I have ever met! I highly recommend Sutliff!!! From a Canadian family that was stuck on a road trip and u pulled out all the stops to get us going again! Thank U from the bottom of our hearts and please thanks the staff for the incredible speedy and detailed work that was done to get us back on the road when all others said no. U all Rock and I will come by again just to see u guys again. Our Girls will now have a great vacation...truely professionals and caring folks u have left a ever lasting impression on us and this is what America is all about! BTW thanks for the directions to Washington DC. Best Regards Brajkovich Family More

I was travelling for the fourth of July holiday when my trip was stopped abruptly on route 15 outside of harrisburg with two flat tires. Driving my 2007 passat and in a bit of a panic, I called vw roadsid trip was stopped abruptly on route 15 outside of harrisburg with two flat tires. Driving my 2007 passat and in a bit of a panic, I called vw roadside assistance and they notified me they would tow the car to sutliff vw. I called them while waiting to be towed to see what my options were and they informed me that they would have a passat waiting for me. After an hour and forty five mins, I arrived at the dealer via the towing company. Sutliff promptly gave me the vehicle and sent me in my way so I could continue my holiday travel plan. Kudos them, just another reason why I drive vw!! More

The PROBLEM has been RESOLVED :)))))))) Thank You Sutliff VW of Harrisburg, Pa. My car was recalled for a sunroof problem and I took the car to this dealership and after this my sunroof started leaking wa VW of Harrisburg, Pa. My car was recalled for a sunroof problem and I took the car to this dealership and after this my sunroof started leaking water everytime it rained and as a result I had to cover the car with tarp and after several months of covering the car it has scratches on it and Sutliff VW isn't taking RESPONSIBLITY FOR THEM???? Yes, the car's fixed for free but the REST OF THE DAMAGE TOO MY 2ND JETTA "LAYS AT THE DOOR OF SUTLIFF VW"! I take Pride in this car and this is Wrong on So Many Levels for this dealership too Totally Drop the Responsibility at my DOOR! More

Jonathan Casey is SUPERIOR SERVICE!!! I was in a desperate situation and needed a battery replacement. Within minutes Jonathan was at my home, jumped my vehicle and had me on my way for a replacemen desperate situation and needed a battery replacement. Within minutes Jonathan was at my home, jumped my vehicle and had me on my way for a replacement. I wouldn't think of taking my car to any other dealer but Sutliff Volkswagen. Their staff is professional, experienced, helpful and friendly. I could not ask for better service!! More

I have had my VW Jetta Sport Wagon serviced at Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff. Sutliff does my routine maintanance on the VW. The right front power door lock need repaired after 18 months. The car was 2,500 miles out of warrentee so I expected to pay for the repair. The service writer contacted VW and VW agreed to pay for the repair due to the age of the car. I feel Sutliff went to bat for me. A friend had an another brand of truck which was 500 miles out of warrentee, he had to pay for his repair. When I call to schedule routine service the service writer and I discuss what needs done and the cost. Some of the items I decide to do myself. The service write doesn't make me feel that only they can work on the car. More

These guys are great! I am so glad we have a honest VW dealer in Harrisburg. They are the best! I was treated with respect and did not feel pressured. Their prices are very fair. They also have a shut dealer in Harrisburg. They are the best! I was treated with respect and did not feel pressured. Their prices are very fair. They also have a shuttle that took me from Harrisburg to Mechanicsburg. I will definitely continue to get my service work done there. More