Sutliff Volkswagen

I gave this rating because the fast, friendly service at Sutliff was great. This was not the first VW dealer that I had visited, but it will surely be the last, because I will never go anywhere else again. Sutliff was great. This was not the first VW dealer that I had visited, but it will surely be the last, because I will never go anywhere else again. They worked with me until the deal was acceptable by both parties and I never felt pressured to accept a deal that was not appealing to me. I will be back!! More

After doing my research I found Sutliff VW on the web and checked out their pre-owned inventory. I went to the dealership today looking for a used VW EOS and left with a brand new 2012 model. My wife and I checked out their pre-owned inventory. I went to the dealership today looking for a used VW EOS and left with a brand new 2012 model. My wife and I were very pleased with Nash Chandra - no pressure, vast knowledge of his product and extreme patience! We drove 3 vehicles before deciding on the new EOS. I would highly recommend this dealership and Nash Chandra just for the experience alone as well as the selection and service. If you are looking for a new or used car and want a hassle free sales experience go to Sutliff VW and ask for Nash Chandra! More

An overall excellent experience with Sutliff VW; we previously had bought or leased Saturns from the Sutliff family of dealerships, so we anticipated a favorable experience, and we were not disappointe previously had bought or leased Saturns from the Sutliff family of dealerships, so we anticipated a favorable experience, and we were not disappointed. Our salesman, Nash Chandra, is a credit to his profession, exhibiting knowledge, friendliness, efficiency, courtesy, and a low-key, no pressure approach to auto sales. He knows his vehicles superbly, and he lets the cars "sell themselves." The sales manager, Tom Bischof, also is very professional, friendly, and efficient. Overall, an exceptionally positive experience. When I buy my next VW, I will seek out Mr. Chandra. More

I visited the dealership based on some recommendations/reviews on a recent family visit to PA. Since I already own a VW, I thought it would be a great place to start. Nash Chandra helped m recommendations/reviews on a recent family visit to PA. Since I already own a VW, I thought it would be a great place to start. Nash Chandra helped me through the process of selection explaining the options/features of all the cars without being pushy. I decided I wanted to test drive the VW CC VR6 (fully loaded) which was one of the 4 wheel drive cars that was at the dealership. We went on an extended test drive and by the time I was back I knew this was the car I wanted. Nash gave me some numbers and told me to think about it. I came back to MA and did some research and tried to see if I could find a better deal anywhere in Boston. However I could not find a similar car at the price Sutliff offered me. I immediately called Nash and told him I was ready to buy the car. Nash was very helpful and did all the paperwork for me since I was out of state. He sent me all the documents to sign the next day and within a week I picked up my car from the dealership. Even the day I picked up my car, Nash was there to go over the features of the car again with me. Great experience. More

Jonathan Casey is SUPERIOR SERVICE!!! I was in a desperate situation and needed a battery replacement. Within minutes Jonathan was at my home, jumped my vehicle and had me on my way for a replacemen desperate situation and needed a battery replacement. Within minutes Jonathan was at my home, jumped my vehicle and had me on my way for a replacement. I wouldn't think of taking my car to any other dealer but Sutliff Volkswagen. Their staff is professional, experienced, helpful and friendly. I could not ask for better service!! More

I had always wanted to own a VW and was very glad when Sutliff became a VW dealership. I had dealt with them when they were a Saturn dealership(actually bought a Saturn SC coupe in 1991)and was extremely Sutliff became a VW dealership. I had dealt with them when they were a Saturn dealership(actually bought a Saturn SC coupe in 1991)and was extremely impressed with the genuine friendliness they showed me then.I was a bit apprehensive because I had really enjoyed the Saturn experience and although I wanted to buy a VW I didn't think that experience could be equaled. Much to my wife's and I surprise it was.I did not feel pressured and Tom B. and Mark L. went out of there way to explain to the technically challenged(me)features of the car such as bluetooth and Sirius radio operation.The price was fair-I did my homework- and the process was painless. I would recommend them to anyone interested in being treated like a human being instead of a number. More

i give Sutliff high marks for the overall quality of the new car purchase experience i had with them. i 1st went into Sutliff's lot to look for a used Tiguan. Mike came out to see me and we spoke for a b new car purchase experience i had with them. i 1st went into Sutliff's lot to look for a used Tiguan. Mike came out to see me and we spoke for a bit, then he offered brochures and gave me his card. i went elsewhere to look at used Tiguans and wound up with an offer on a Demo. got the numbers from the *other* dealership then emailed Sutliff with the numbers. Beth, at the internet sales office emailed back almost immediately with a better offer on a vehicle off the showroom floor. in the end it was the combination of the offer- zero miles, brand new vehicle VS the Demo vehicle, and the close proximity to my house from where Sutliff is located that won me over. having said that, i will also add that the dealership is first class all the way, from Mike the sales guy, to Beth at the internet office, to Tom the dealership Manager. Mike was super knowledgeable on all aspects of the Tiguan, and great at explaining everything to me. Beth was really on it, we had an Email exchange in a single day with around 15 total back-and-forth communiques. it was Beth who nailed the numbers down. i worked with the Manager a bit and he was also helpful and knowledgeable, very up front and honest. i felt no pressure at any time to hurry up and make a decision. as for price? well, i felt i got a decent deal but then again, i never bought a new car before- it was still about 30K no matter how you slice it. i feel VW is a really good vehicle for the money. it is true that these guys were almost a grand below the next best deal at the *other* dealer on a NEW Tiguan, and on the one of the showroom floor, Sutliff was only a couple hundred over the Demo *down there*. i felt maybe i could have gotten more on my trade-in, but who doesn't think that? they were close enough that i didn't quibble TOO loudly. they actually dropped their total number by a bit when i tried to gently beat them up a little at the end of the deal. as for service, i can only hope that the service dept. holds up the standard that everyone else seems to operate on/with. time will tell. over all experience thus far = 5 stars. More

I went in to Sutliff looking for a new 2011 Jetta S model manual transmission. They had one on the lot. The salesman, Nash Chandra, and I went for an extended test drive. They found the color we wanted at an manual transmission. They had one on the lot. The salesman, Nash Chandra, and I went for an extended test drive. They found the color we wanted at another dealer in Pittsburgh and two days later we had completed the sale with my trade in of a 2000 Mitsubishi Eclipse RS. Nash was a joy to work with, he was extremely knowledgeable about all models that VW has to offer. I did not feel pressured into the purchase, which I have felt at other dealers. I will definitely be recommending Sutliff VW in Harrisburg to others looking for VWs. More

I went to Sutliff with no intention of purchasing a new car, I just wanted an estimated value for my 2006 Touareg. I did want to downsize, but wasn't sure what I wanted. Nash was very helpful with my decis car, I just wanted an estimated value for my 2006 Touareg. I did want to downsize, but wasn't sure what I wanted. Nash was very helpful with my decision by explaining my options as far as more economical Volkswagens. He was very honest and pointed out the pros/cons of keeping my touareg vs. purchasing a new Jetta. After considering all the facts and test driving the Jetta, I knew it was a good decision to trade. Nash made sure I got a good trade on my Touareg and good financing on the new Jetta. I am very pleased with my new 2011 Jetta SE and the customer service I was given at Sutliff VW. More

I have had my VW Jetta Sport Wagon serviced at Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff. Sutliff does my routine maintanance on the VW. The right front power door lock need repaired after 18 months. The car was 2,500 miles out of warrentee so I expected to pay for the repair. The service writer contacted VW and VW agreed to pay for the repair due to the age of the car. I feel Sutliff went to bat for me. A friend had an another brand of truck which was 500 miles out of warrentee, he had to pay for his repair. When I call to schedule routine service the service writer and I discuss what needs done and the cost. Some of the items I decide to do myself. The service write doesn't make me feel that only they can work on the car. More