Sutliff Volkswagen

DO NOT TRUST THIS DEALERSHIP. Bought a 2022 Tiguan. They forgot to finish the inspection, so I didn't even make it home before I had to take it back to the dealership. They ke Bought a 2022 Tiguan. They forgot to finish the inspection, so I didn't even make it home before I had to take it back to the dealership. They kept it for a WEEK, fabricated stories that they ("had to clean the pistons, carbon deposits from bad gas" and then "found another oil leak" (another?? you didn't tell me there was a leak) and blamed VW for the delay in "getting the parts"). Everytime I called, Service referred me to Sales, and I got a different story. They also claimed the tech needed to drive my vehicle overnite to "reset" it. When I got my vehicle back, the tech's backpack was still inside. I asked for a copy of the service record. NEVER got it. Looking to trade this xxx, so I went back this week to get a copy of the service they claimed was done. The ONLY service record they had, was from Dec 2023!! They did NO service while they had my car, and had no explanation for keeping my vehicle for a week. And if they did NO service, why was the Tech driving MY vehicle??? It recently started drinking oil and blowing blue smoke, I asked about that. I was told it is "common" for European cars to burn oil. (Turns out that was another of their delightful "stories". VW and Audi have lawsuits against them for this. The Audi Q5 is basically the same vehicle, they had class-action lawsuits filed against them and they lost. This is a known issue and this dealership lied to me about it.) I would suggest going elsewhere for your vehicle purchase. More

The sales experience was great! Most of the paperwork was completed on my phone, less time spent sitting in the showroom. Sales people were great to deal with. Would def buy a v Most of the paperwork was completed on my phone, less time spent sitting in the showroom. Sales people were great to deal with. Would def buy a vehicle from them again. More

Bought used diesel with 120k miles +/-. I specifically asked if timing belt had been changed at recommended 80k and was assured it had. 18 months later, I called to ask for proof as it wasn I specifically asked if timing belt had been changed at recommended 80k and was assured it had. 18 months later, I called to ask for proof as it wasn't in my paperwork...Get a vm saying I don't recall telling you belt was changed and there is no documentation. 100% my fault for trusting salesman...Nothing wrong with car. but timing belt failure would take out the engine...Ive owned diesels, know the importance and definitely asked. Don't trust them, get documentation Up Front. More

Very quick to respond. Provided lots of helpful additional information on the vehicle. Would deal with them again. Provided lots of helpful additional information on the vehicle. Would deal with them again. More

Best car buying experience ever!! Everyone was knowledgeable, friendly, and helpful. Going through the purchase process was the easiest that I have ever encountered. Definitely worth the 2 hour d knowledgeable, friendly, and helpful. Going through the purchase process was the easiest that I have ever encountered. Definitely worth the 2 hour drive! More

My Jetta had been stalling out while I driving so I took it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forwa it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forward 3 years and the hunk of junk still has the same problem and is essentially undrivable. More

A superb experience Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at the time of delivery and went exceptionally smooth. This is my second VW from Sutliff and wouldn't go anywhere else for a great deal and great customer service. Have worked with Aaron Phillips before on my last purchase and he is a great sales representative. More

Epitome of Customer Service and Efficiency Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicin Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicing the customers need than "milking them dry." No other dealer could do for me what Sutliff did, and their team of employees ensured that I was happy. In today's world of customer service being less than ideal, Sutliff is a lighthouse ray of hope. Despite my previous opinions that all car dealers and sales people were crooks, Sutliff genuinely changed my opinion. I would recommend anyone in the market for a VW to come over and look at Sutliff and meet the nice people. They will ensure you are in control and will work with you to meet your needs and desires. I'm a customer for life now. More

Repeat Customer I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enj I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone! More

Bad dealership Horrible dealership that uses games and xxxxxxto sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously th Horrible dealership that uses games and xxxxxxto sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously the car just had a person put a deposit in it. The car obviously hadn't been moved in weeks??? Then they offered to sell us the car out from under the other person but we had to accept it as is with the damage and pay full price. It was a horrible and obvious bait and switch. Don't go here but instead chose a dealership with a little more honesty! More