Sutherlin Subaru - Service Center

Chris Rose was thorough, and thoughtful! Took his time to explain things to me! Told me my battery tested bad, but said it looked like it was under warranty with an auto parts store. Didn Took his time to explain things to me! Told me my battery tested bad, but said it looked like it was under warranty with an auto parts store. Didn’t try an sell me anything I didn’t need! Awesome job Chris More

The service provided is outstanding. The customer service rep (Rita) was friendly, knowledgeable, and helpful. The repairs/maintenance were exactly what was needed and expeditious. The v The customer service rep (Rita) was friendly, knowledgeable, and helpful. The repairs/maintenance were exactly what was needed and expeditious. The vehicle was washed after the maintenance, and the interior was spotless. All in all, Sutherlin Subaru provided world class customer service from beginning to end. It was a quality experience. More

I am very thankful to Sutherlin Subaru for all the support and service they provided to my family. This past winter my husband was very ill with cancer and the battery to my Subaru died. I forgot to t support and service they provided to my family. This past winter my husband was very ill with cancer and the battery to my Subaru died. I forgot to turn off the light that drained the battery overnight. Sutherlin Subaru towed my car and provided me with a loaner car while they had my car. The loaner car was an EV soltera, a very fun car to drive. They kept me informed of the repair process of my car. Thank you so much for an awesome service experience when I needed it the most! More

After a spillage on my engine from a oil change they cleaned it fully without incident. Some dealers may have tried to hide this but the service department was honest and thorough. To add to their gre cleaned it fully without incident. Some dealers may have tried to hide this but the service department was honest and thorough. To add to their great department they then forgave my entire bill. This is what keeps me coming back, even with a 45 minute drive for a simple oil change and tire rotation. Thanks. More

Very pleased with whole experience! This is second time I’ve had general maintenance done and everyone was very professional! I will definitely return! This is second time I’ve had general maintenance done and everyone was very professional! I will definitely return! More

Have had no issues with service- are punctual, have nice quiet waiting area with snacks, give good feedback on maintenance performed and any problems quiet waiting area with snacks, give good feedback on maintenance performed and any problems More

Very friendly and accommodating service manager. My previous appointment wasn’t so great, but this last time was perfect. My previous appointment wasn’t so great, but this last time was perfect. More

Very helpful and courteous service dept. worth the extra time and miles from my former dealer service. worth the extra time and miles from my former dealer service. More

Extremely courteous, personable, punctual and professional The especially Rita, made the entire experience very pleasant professional The especially Rita, made the entire experience very pleasant More

Help me with issues I had with Grayson Subaru on my Extended Warranty. Follow up was good and solved the problem. Extended Warranty. Follow up was good and solved the problem. More