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Sutherlin Subaru

Kingston, TN

Overview
Employees
Reviews
Vehicles
4.6
37 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision. From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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531 Gallaher Rd

Kingston, TN

37763

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Showing 37 reviews

November 22, 2024

The service charges were absolutely too high I will find another dealership next time for service More

by freddyjames06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rita Crowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Sutherlin Subaru responded

This feedback is concerning to receive. We strive to keep our prices reflective of the services we offer, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you so I can better address these concerns and help clear this up. If you are willing, please contact me directly. Thank you, Eric Bower - Managing Partner - (865) 427-6329

November 22, 2024

When I got my bill for the labor I was shocked . I was there for A 60 thousand mile check up . The labor was $937.29 More

by freddyjames06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rita Crowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Sutherlin Subaru responded

Freddy, I'm sorry to hear you are not satisfied. We aim for transparency in our pricing and would be happy to go over the details with you if needed. Please feel free to reach out at your convenience. Thank you, Eric Bower - Managing Partner - (865) 427-6329

November 13, 2024

Friendly polite service , a pleasant experience. Washed my car again !Thank you very much. Mark More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Sutherlin Subaru responded

Mark, we're delighted to read this praise! Thank you for choosing Sutherlin Subaru and sharing your positive experience. Safe travels, and we'll see you next time!

November 07, 2024

Recently I visited Sutherlin Subaru for service on my 2014 Outback. The service department was excellent. They were able to work me in the same day with little wait. My service writer Sean listened to m More

by M. Mauldin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Sutherlin Subaru responded

M. Mauldin, we're delighted to hear that Sean and Joe provided you with such excellent service at Sutherlin Subaru! It's great to know your Outback was well taken care of, and we appreciate your feedback. Safe travels until next time!

November 07, 2024

Very nice people who are not pushy Patrick was very honest and nice. everyone was very nice More

by Carey66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PATRICK LINDSEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Sutherlin Subaru responded

We are glad to hear that Patrick provided excellent service. Thanks for choosing Sutherlin Subaru!

November 02, 2024

The staff is very professional, kind, helpful and caring. Rita is always so helpful and understanding. I think she really cares about the customer More

by cathycannon51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Reel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Suddath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebekah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Sutherlin Subaru responded

Cathy, we're delighted to hear that Rita and the Sutherlin Subaru team made such a positive impression on you. Thank you for sharing your experience with us!

October 25, 2024

Great job from the service dept on my car the mechanics made sure it all looked great More

by nakema2234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph denny
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Oct 25, 2024 -

Sutherlin Subaru responded

Nakema, it was our pleasure to assist you. Thank you from all of us here at Sutherlin Subaru!

October 16, 2024

My wife and I have our 2019 Subaru Ascent serviced at Sutherlin and the staff is very friendly and accommodating. They always communicate the status and any issues or concerns that need to be addressed. More

by Atkins68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Sutherlin Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Sutherlin Subaru provides friendly and accommodating service while keeping you informed. We appreciate your trust in us for the care of your 2019 Subaru Ascent!

October 04, 2024

Sutherlin Subaru was amazing! After having a horrible experience at Grayson Subaru, Sutherlin Subaru renewed my confidence in quality repair and excellent customer service! More

by Gorer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Sutherlin Subaru responded

We're delighted to hear that Sutherlin Subaru was able to restore your confidence in quality repair and customer service! Thank you for choosing us, and we're here whenever you need assistance.

October 01, 2024

Courteous and professional staff whose priority is to help the customer find the right vehicle at the right price More

by Drwho682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARUCS UNTALAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Sutherlin Subaru responded

Thank you for recognizing our courteous and professional team at Sutherlin Subaru! We're delighted to hear that we could help you find the right vehicle at the right price. Enjoy your new ride!

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