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Sutherlin Subaru
Kingston, TN
53 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision.
From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 53 reviews
March 15, 2025
I recently accompanied my mother to this dealership to view a car we found online, only to encounter a troubling experience. Within 24 hours, the monthly price dropped from $781 to $617, and it became cle view a car we found online, only to encounter a troubling experience. Within 24 hours, the monthly price dropped from $781 to $617, and it became clear the numbers were being manipulated—one offer listed a $48,000 selling cost, another $38,000, with high costs shuffled between lines to obscure the pricing. It felt like an attempt to take advantage of my mother rather than prioritize our best interests. The salesman, Caleb, was honest, respectful, and professional, a bright spot in the process. However, the finance manager, Josh, was rude, aggressive, and overly pushy. We ultimately visited another dealership, where we purchased the same car—fully loaded—for a lower price, complete with an excellent gap insurance and warranty package that Josh refused to offer, likely to inflate my mother’s costs. Additionally, this dealership undervalued her trade-in by $5,000 compared to the better offer we received elsewhere. Between Josh’s bullying tactics and the dealership’s shady practices, which reinforce the worst stereotypes about car sales, I strongly advise against doing business here. Shop around to avoid being overcharged and harassed. More
by Charles Fendley
Employees Worked With
Caleb
March 08, 2025
The salesman was very knowledgeable. He spent a good bit of time with me and answered all my questions. The manager also answered my questions about service plans. I'm pleased with my He spent a good bit of time with me and answered all my questions. The manager also answered my questions about service plans. I'm pleased with my car and the dealership. More
by mjrnmathis
Employees Worked With
Brian Smith, sales
March 07, 2025
The staff at Sutherlin Subaru was very good to work with. They kept me up to date on the progress of the work being done. Very happy with the work that was done. They kept me up to date on the progress of the work being done. Very happy with the work that was done. More
by Markus
Employees Worked With
March 06, 2025
We took our car for the first oil change. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. I give them the Five Star rating. More
by Fred
Employees Worked With
February 27, 2025
Great dealership, with really helpful salesmen! Joshua Wright was great at listening to what I wanted and helping me find the perfect deal! Recommend working with him! Joshua Wright was great at listening to what I wanted and helping me find the perfect deal! Recommend working with him! More
by Bouldinmorgan
Employees Worked With
Joshua Wright
February 20, 2025
Sutherlin Subaru This place gets 10 out of 10 as far as I’m concerned. I went and traded in my old Subaru for a brand new 2025 Subaru outback for my wife on Valentine’s Day.Devon on my right,Sales Departme I’m concerned. I went and traded in my old Subaru for a brand new 2025 Subaru outback for my wife on Valentine’s Day.Devon on my right,Sales Department and my left Rey, finance Manager treated me great. So anybody out there looking for a new vehicle and interesting in Subaru check this place out in those guys out I can’t say enough how great of a deal they got me. ✅ More
by rwb57
February 19, 2025
Salesperson and other staff were most helpful and courteous. Ryan was most helpful and spent necessary time to satisfy our needs. courteous. Ryan was most helpful and spent necessary time to satisfy our needs. More
by jreedf250
February 15, 2025
Everyone was very nice and knowledgeable. My sales person Brian was amazing. So helpful and kind. Explained everything very well My sales person Brian was amazing. So helpful and kind. Explained everything very well More
by Tandd13
Employees Worked With
Other Employees :
Andy xzabos
February 11, 2025
Entire buying experience took less than two hours. Everyone that was part of the process was genuinely helpful Everyone that was part of the process was genuinely helpful More
by Bill
