Sutherlin Nissan of Orlando - Service Center

Upset customer I went and got an oil change for my wife car. I had a flyer with a coupon for 15 percent off. The oil change was orginal 39.99 . Upon leaving I questi I went and got an oil change for my wife car. I had a flyer with a coupon for 15 percent off. The oil change was orginal 39.99 . Upon leaving I question the service cashier, how my bill get up to 47.99, if 15 percent was applied. She said they charge you 6.00 for the use of mechanical tools. I responded that bull, nevertheless i call to speak with service manager and never received a call back. Also, if charges are supposed to be add, it should be included in the price not additional . In conclusion, I also left with dirty car. More

Excellent customer service I bought two new vehicles from Susan Nguyen. Every time I come in for service. She always come by to said hello with a friendly smile. I enjoyed comi I bought two new vehicles from Susan Nguyen. Every time I come in for service. She always come by to said hello with a friendly smile. I enjoyed coming to Sutherlin Nissan to do my service and buying all my vehicles from them. The Service staff always take good care of me and my family. I highly recommend Sutherlin Nissan to all my family and friends. More

No support for Leafs Sutherlin used to be the dealer to go to if you owned or wanted to own a Nissan leaf. We purchased 2 leafs with the promise that Sutherlin Nissan, alo Sutherlin used to be the dealer to go to if you owned or wanted to own a Nissan leaf. We purchased 2 leafs with the promise that Sutherlin Nissan, along with other local dealers would make EV life easier by providing level 3 chargers for our cars. Sutherlin Nissan has not fulfilled that promise by allowing the level 3 charger to be out of service for the past 6 months. If Sutherlin doesn't get their act together, when March rolls around many Leaf owners in central Florida will be dropping deposits on the Tesla model 3 and jump ship. Do the right thing Sutherlin..... More

absolutely love sutherlin nissan!! I love George!!! He's the sweetest.,he never let's me down. I consider Nissan to be part of my family. Everyone is very attentive friendly and have gr I love George!!! He's the sweetest.,he never let's me down. I consider Nissan to be part of my family. Everyone is very attentive friendly and have great exceptional customer service. I've been a customer since 2008 and will continue being a loyal customer to Nissan. If I bought a car from a different dealer ship I'd feel like I'm betraying Nissan. Keep up the good work guys love u all. Happy holidays to you all!!!!! More

George Fata is great!! George Fata waa great!! He was very friendly and made the wait go by quickly. He even whips up some delicious homemade ice cream. Thanks George! :) George Fata waa great!! He was very friendly and made the wait go by quickly. He even whips up some delicious homemade ice cream. Thanks George! :) More

Jessica was very courteous, informative and attentive to my needs while multitasking and handling multiple service requests. There was not a moment where I felt she was not giving me her full, undivided at my needs while multitasking and handling multiple service requests. There was not a moment where I felt she was not giving me her full, undivided attention and working to give me the best possible customer experience. World class employee and highly recommended. More

Customer service is the key in bringing on new business. Customer service is extremely important to retain that business. This was my first visit to Sutherlin dealership in Orlando. I will bullet point my e Customer service is extremely important to retain that business. This was my first visit to Sutherlin dealership in Orlando. I will bullet point my experience. - No one greeted us as we entered the service station - Walked into the dealership saw (4) gentlemen working on the left - neither one greeted us - Had to approach them for assistance - their response was "someone at the desk will be with you in a moment" - the desk was on the right - We made eye contact with a young lady and she just walked away - I understand she was busy but a simple, "I will be with you in a moment" would have been nice - When the young girl came back she stated, "someone will be with you in a moment" - she went on to say, " I haven't had lunch" - I understand it might be difficult to eat lunch when it's busy. I just don't appreciate it being announced. It makes me feel like I'm bothering. - A gentlemen stopped by to assist us. - He wrote up the work order, was pleasant in his delivery. Although I rather have his tattoos covered. After all this is a professional business. - As my wife and I waited I noticed the area was not clean. Trash can full, tables were messy, computer station messy too. I don't believe the employees were ever coached on how to run customer service. I don't blame them, I believe the managers or leaders should set the example and continue to coach those that do not live the brand. My goal is to provide some examples of how the dealership can grow from a customer service standpoint which ultimately increases profits. I hope this information proves to be useful to the dealership. More

George Fata has by far got to be the best service person I have ever felt with. He is the main reason I will come back to this dealership. He deserved a raise. I have ever felt with. He is the main reason I will come back to this dealership. He deserved a raise. More

Felix always ensure that your car is serviced in a timely fashion and he communicates with you on any delays that may occur. The added benefit of a clean car is also great! fashion and he communicates with you on any delays that may occur. The added benefit of a clean car is also great! More

This was my first visit to the new location on East Colonial drive. I had a mediocre experience the last time I visited the old Semoran location, but the service incentives they sent to advertise the n Colonial drive. I had a mediocre experience the last time I visited the old Semoran location, but the service incentives they sent to advertise the new shop were enough to get me to give them another try. The new place is amazing - bright, clean, safe, friendly - I could easily hang out there for an hour or so for an oil change (and I will!). I was promptly greeted by Jonathan who already knew I was coming - their online appointment system was excellent! He got my vehicle checked in super quick and pointed me to the lounge where I could grab free coffee and breakfast treats. I told him that because the maintenance would take a few hours, I would like a shuttle back to my home office. No problem, I was in a nice SUV with a very polite and friendly driver within minutes. An hour or two later and I was called with my inspection results, Jonathan explained the additional problems they found and my options, and took the time to explain everything. Once I verified the work, I was called a few hours later to let me know the car was ready but the shuttle had a few more stops to make. No problem for me, I work from home so I had no deadlines except to get my car before the service center closed. A few minutes later I was picked up and back at the dealership. Paperwork settled, they drove my car right up and to my delight, it was freshly washed! I used to drive up to Reed Nissan where I originally purchased my Versa for all my service. But now that I've had a great experience with Sutherlin and it's so much closer, there's no reason for me to not make this my go-to dealership for service. More