Sutherlin Nissan of Orlando

I came to this delarship on A FRIDAY evening. Prior to my visit I had conversation with Jorge Mendez about a 2012 Nissan Rogue thay was previously owned with low miles I explanined to Jorge Mendez that I my visit I had conversation with Jorge Mendez about a 2012 Nissan Rogue thay was previously owned with low miles I explanined to Jorge Mendez that I lived in Brevard County and the purpose of my visit was to trade my 2012 Fiat POP 500 Convertible that I had for only 4 monthsin for a larger vehicle that could accomodate me because I'm partial handicap. Jorge seemed to think that was doable. He expressed "we should be able to do that with no problem, when can you come down"? Ihad set an appointment up for Saturday afternoon Nov 17, 2012. As previously mentioned I called Jorge on Nov 16th and told him I would be able to come this evening verse Saturday, at that tume Jorge instructed me to ask for Mike Eddy. Came to the dealership and met MIke Eddy who couldnt have been more helpful and very very accomodating. He took the time to show me the car that I had came in to see and because it did not have blutooth capabilities the car would not work for me. In the interim Mike showed me a 2013 Rogue and I saw a 2102 Pathfinder that I was very interested in becausse of the 7000 rebate. What I'm upset about was that Jorge Mendez decided to raise the price 2000.00 over the sticker price of 33k to 35K+ and wanted 6000 down and a 699.00 payment. Jorge Mendez never bothered to come into Mike Eddys office and speake with me and explained the deal or how he arrived at that price. He just sent Mike Eddy to do the dirty work. He acted like he didnt care and this was the deal take it or leave it! was his attitute!!!! Mike Eddy tried to smooth it over becuase he could tell I was visibly upset. This Manager is a very very poor example of a caring manager. With this experience and how unprofessional and detached this sales manager attitutute I would not recommend this dealership. More

This dealer worked with me to help get my price to affordable and my financing rate as low as possible. Since I've bought the car employees have been very helpful in solving any problems I've had. affordable and my financing rate as low as possible. Since I've bought the car employees have been very helpful in solving any problems I've had. More

I was recently in the market for a car. The sales guy seemed knowledgeable about the cars. I had mentioned to him that I still wanted to test drive other cars before making my final decision. This seemed seemed knowledgeable about the cars. I had mentioned to him that I still wanted to test drive other cars before making my final decision. This seemed to not matter the minute we went inside, the manager started the typical thug-like high pressure tactics. They were practically forcing me to buy the car on the spot, even though I told them I hadn't made my decision. After test driving the other cars I decided to go with the New Altima. I made the purchase at Universal Nissan because they seemed to make my needs more of a priority. The sales guy at Sutherlin Nissan was nice and he did not earn my business because of his manager. More

I just left your dealership and was very happy with the service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and poli service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and polite. I will be back. Thanks Sara Rodgers More

Great service all around. I got a great deal and negotions were a breeze. The finance department was not pushy at all. I have kids and they were very unserstanding and patient. Aweseome dealership. negotions were a breeze. The finance department was not pushy at all. I have kids and they were very unserstanding and patient. Aweseome dealership. More

Mr. Hollen is a Service Advisor and one of the best customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He represented the Sutherlin dealership and the Nissan corporation with excellence. At every step of a very serious service issue with my 2008 Nissan Sentra, Mr. Hollen explained the process and kept me informed of the process. He seemed truly interested in me as a cutomer and a person, not just another "number", like I've experienced elsewhere. It's also obvious that he is loyal to Nissan and to the Sutherlin dealership. I'll always ask for Mr. Hollen for future service and maintenance needs. This is my third Nissan. I've owned a Stanza, an Altima and my current Sentra. This most recent expreience only confirms that my next new car will be another Nissan (hopefully a Maxima!). Keep up the good work ... unfortunately, it's rare these days. Charles Russell Orlando, Florida 407-595-7327 More

Dan helped me out today during a time I needed it most. Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your hel Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your help! :-) More

BEST Nissan dealer in Florida!!!!! Out with the old way of doing business and in with the new. I appreciate how upfront and honest the team was. of doing business and in with the new. I appreciate how upfront and honest the team was. More

I was very impressed with Jonathan Szafran's service. He was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission installed along with an oil change.I highly recommended Jonathan and the Service Dept. Thank You, Joel A. Spector, Esquire More

First: Dan was very helpful on the phone and getting me serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote car opener. Third: George was very friendly and helpful with further questions. More