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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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August 30, 2024

Joe H. Got the issue fixed in no time at all! The car was running great when we picked it up! More

by CVSOTO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe H.
August 30, 2024

You can drive in or make an appointment great customer service and more and more More

by RANDYORLOSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas and Dave and Evan
August 30, 2024

Completed the work on my car quickly and did a quality job. The advisor got me in and out in a timely manner More

by DLASKOS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

I’m relatively new to Arizona and the Surprise Ford service department has been a great find. Biggest kudos to service advisor Dave Greathouse. Always on it. More

by Js8330
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse
August 29, 2024

Great service, the service manager Joe kept me informed and did all repairs in a timely manner. More

by TCCARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hough
August 29, 2024

Evan was a real professional and treated me with kindness and understanding..I like the service and extra information he provided...thank you More

by EVEKAYADMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
August 29, 2024

Making an appointment over the phone was easy. When I came to the service bay an attendant was there to greet me and my service agent came right out and took care of me .Service was done in a tim More

by lennie.hodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
August 28, 2024

Pristine service! ! Fast, prompt, no waiting. My service advisor Evan was very knowledgeable and took care of everything! Great Service! More

by PRCTMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
August 28, 2024

Great service vehicle done when promised. Washed and looking good when we went to pick it up. My service writer Joe is the best always calls and updates us on the work being done. Thanks Su More

by RAE.KNOWLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Aug 29, 2024 -

Surprise Ford responded

Thanks, Rae! We're thrilled to hear you had a great experience with our service team, especially with Joe. We appreciate your kind words and are glad your vehicle was ready and looking sharp. Your satisfaction is our priority, and we look forward to serving you again!

August 27, 2024

Good dealership to work with . Great communication. When I need service again I will be returning . More

by slfcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary frame
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