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Surprise Ford - Service Center

Surprise, AZ

4.4
258 Reviews

258 Reviews of Surprise Ford - Service Center

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September 03, 2024

I have still not received a receipt for what service was performed on my car. I have spoken to Joe and the CSR who called me about my service experience. More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe and a CSR
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Sep 12, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We apologize for the delay in providing your service receipt. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. He will be able to assist you in obtaining the details you need and ensure that everything is resolved promptly. We appreciate your patience and look forward to addressing this issue for you.

September 03, 2024

They have excellent quality and product. Very professional service and great customer support. Highly recommended for anyone looking for a vehicle More

by MANNYVEJAR73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and product quality. Our team is dedicated to providing professional service and great customer support, and it's wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.

September 02, 2024

Surprise Ford does not have resources to service their customers. I’ll find another shop. More

by smaher10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Surprise Ford responded

We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we missed the mark. To address your concerns and work towards a resolution, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We value your feedback and hope to have the opportunity to make things right.

September 02, 2024

Best service I’ve ever had at this dealership, with any service advisor. Nick provided great customer service. He was great at communicating. More

by Belloso16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had the best service experience at our dealership and that Nick stood out with his excellent customer service and communication. We’ll be sure to share your kind words with him. If you need anything else, feel free to reach out. We're here to help!

September 01, 2024

Service was great. In and out in a little over an hour that’s about it More

by DICKA1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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September 01, 2024

Automatic updates would not engage. Had to leave my car for several days but Zach got it diagnosed and repaired. More

by CGSCHERR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Frame
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your 5-star review! We're glad Zach could diagnose and repair the issue with your automatic updates. We appreciate your patience during the process and are happy to hear that everything is now working as it should. If you need any further assistance, don’t hesitate to reach out.

September 01, 2024

Great service and fast, Nick was very helpful and kept me updated about my truck. More

by AZROBYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 09, 2024 -

Surprise Ford responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service and that Nick was helpful in keeping you updated about your truck. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

September 01, 2024

My vehicle has been in service for a few days shy of 30. I have to checking weekly to get updates on my vehicle. My appointment was scheduled but it took 6 days for a technician to start looking at it. For More

by fordmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 13, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We apologize for the extended delay and lack of communication you’ve experienced. We take these matters seriously and would like to address your concerns directly. Please contact Anoeil Atenousazar, our Service Director, so we can discuss your experience and work towards a resolution.

September 01, 2024

Took about 2 hours for an oil change but the customer service was good they where really nice More

by biancajose052014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Surprise Ford responded

Thank you for your review! We appreciate your patience with the oil change and are glad to hear that you found our customer service to be good and our staff friendly. We’re always working to improve our efficiency, so your feedback is valuable. If you need any further assistance, please don’t hesitate to reach out. Thank you for your support!

September 01, 2024

Good service overall. It took awhile though. We were told 60-90 minutes and it took over 2 hours More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Surprise Ford responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service overall. We apologize for the extended wait time and understand how important it is to stick to our promised timeframe. Your feedback is valuable, and we’ll work on improving our efficiency to better serve you in the future. Thank you for your patience and understanding.

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