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Surprise Ford - Service Center

Surprise, AZ

4.4
258 Reviews

258 Reviews of Surprise Ford - Service Center

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September 07, 2024

Easy schedule and check-in. Service rep kept me informed. Met time estimate. Thanks Nick! More

by stella.shanovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 12, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We're glad to hear that scheduling and check-in were easy, and that Nick kept you informed throughout the process. It's great to know we met your time estimate. We appreciate your business and look forward to serving you again!

September 07, 2024

Faced with an unusual situation, a solution was reached and the job and the Works Service were completed in a professional manner. My thanks to everyone involved. More

by TPISKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
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September 07, 2024

I have always had excellent service at the dealership, thanks to Dave Greathouse, he is the best at his job, very informative, efficient , and always personable, as a customer with 2 fords I appreciate More

by RANDDIETOROK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse 10stars
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're delighted to hear that Dave has consistently provided you with excellent service. His dedication to being informative, efficient, and personable is truly valued. We appreciate your continued trust in our dealership for your Ford vehicles. If you need anything else, don’t hesitate to reach out!

September 06, 2024

My advisor, Evan, was great. My issue was quickly identified and the necessary parts were ordered. Very good experience. More

by MCJDTODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, my service advisor
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Sep 12, 2024 -

Surprise Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Evan was able to quickly identify the issue and arrange for the necessary parts. We appreciate your feedback and are glad to know you had a very good experience. If you need any further assistance, please don’t hesitate to reach out!

September 06, 2024

Excellent service, fair price, on time delivery, good 👍 really feel happy with the dealer, good job More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Sep 12, 2024 -

Surprise Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction with our service, pricing, and on-time delivery means a lot. If there's anything more we can do for you, please let us know. Thanks again for your support!

September 06, 2024

Zach is a good employee he helped me every time you guys are really nice More

by garycooperc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that Zach has been so helpful and that you've had great experiences with our team. We appreciate your support and look forward to assisting you again in the future!

September 06, 2024

Surprise dealership was very clean and all the staff are always very pleasant to talk to. More

by JWILLIAMS3170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We’re thrilled to hear that you found our dealership clean and our staff pleasant. Maintaining a welcoming environment and providing great service is our priority. If you have any more questions or need assistance, don't hesitate to reach out. We look forward to seeing you again!

September 06, 2024

I was serviced by Zack in a very efficient and professional manner when a small problem came up he quickly came up with a solution and implemented it. More

by JERRYJNEWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Frame
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're glad to hear that Zack handled your service efficiently and professionally. It's great to know he was able to quickly address and resolve the issue. If you need anything else or have any further questions, feel free to reach out. We appreciate your feedback and look forward to assisting you again!

September 04, 2024

Close by dealer with easy to make appointment. I like the ability to use OEM parts and labor for repairs More

by crd55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicohlas
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Sep 10, 2024 -

Surprise Ford responded

We’re glad to hear you found our location convenient and appreciate our use of OEM parts. Your feedback means a lot to us, and we’re always here to ensure your experience is top-notch. Looking forward to serving you again!

September 03, 2024

Service was great and the staff exceeded the time frame they told me it would take to service my truck. Everything was professional and courtesy was on point. More

by JASONW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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Sep 09, 2024 -

Surprise Ford responded

Thank you so much for your kind words! We’re delighted to hear that our team exceeded your expectations and provided professional and courteous service. It's always our goal to deliver the best experience possible, and we're thrilled to know that you felt well taken care of. If you need anything else or have further questions, please don't hesitate to reach out.

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